What's happened with 1K Voice?
Mar 27, 2011, 11:58 am
#91
Join Date: Nov 2009
Programs: UA 1K, DL Gold, HH Gold, and SPG Gold
Posts: 408
Just like you call any other customer service
they are "experiencing higher than normal call volume" every single day
they are "experiencing higher than normal call volume" every single day
Just fired off an email to 1K Voice. About five minutes after I sent my email, I received this lovely auto-reply:
They have been sending this message for months. Are they that busy at 1K Voice? When I became a 1K in September, I would always get an email back within 36 hours. These days, it can take almost a week to hear back..
They have been sending this message for months. Are they that busy at 1K Voice? When I became a 1K in September, I would always get an email back within 36 hours. These days, it can take almost a week to hear back..
Apr 2, 2011, 9:20 pm
#92
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
Man - 2 weeks now and no reply from 1KVoice. I'm trying to get back miles on a cancelled award trip. I have sent them a follow up email each week and nothing.
Apr 2, 2011, 9:59 pm
#93
Join Date: Mar 2008
Location: SEA/YYZ
Posts: 1,561
I sent them an email on March 30, 2011 12:35:12 AM PDT and got a response on March 31, 2011 8:24:02 AM PDT
you guys have some bad luck!
you guys have some bad luck!
Apr 8, 2011, 12:53 pm
#95
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
3 weeks and counting. And a 2nd email has been in for a week with a bonus problem. I'm not a chronic emailer to them either. Maybe 1 or 2 in the last year. So I doubt I'm on a blacklist. I have the correct email address, all my info (PNR, dates, MP #, etc) in the email, they're not replying to my Junk folder or any other reason I can think of for not hearing from them. I guess I'll pick up a phone and do it old school. @:-)
Apr 8, 2011, 12:54 pm
#96
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
3 weeks and counting. And a 2nd email has been in for a week. I'm not a chronic emailer to them either. Maybe 1 or 2 in the last year. So I doubt I'm on a blacklist. I have the correct email address, all my info (PNR, dates, MP #, etc) in the email, they're not replying to my Junk folder or any other reason I can think of for not hearing from them. I guess I'll pick up a phone and do it old school. @:-)
Apr 8, 2011, 1:10 pm
#97
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
Apr 8, 2011, 1:13 pm
#98
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
I sent 1KVoice an email about the Blob (for details, look in the Let's Eat thread) on March 14 but no response yet. Sent them a follow-up email yesterday.
Apr 8, 2011, 2:06 pm
#99
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
Apr 19, 2011, 8:58 am
#100
Join Date: Feb 2007
Location: New York, NY
Posts: 1,982
had a glitch with swu being pulled out of account and not returned a week after not clearing. called 1k mp support, call answered right away but on hold or 26 min until finally transferred to a supe (they are the only able to fix this??). Really upset as to how the 1ks are treated now. They do not seem to care....
Apr 19, 2011, 11:18 am
#101
Join Date: Jul 2006
Programs: UA 1K
Posts: 1,154
Is 1K Voice ignoring me?
Emailed them on April 7th - have not had a reply yet. Usually it's a quick response...
Apr 19, 2011, 11:26 am
#102
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Apr 19, 2011, 11:40 am
#103
Join Date: Jan 2011
Location: DCA/IAD
Programs: United Premier Gold, AirBerlin Gold, Starwood Gold, Avis Preferred, CBP Global Entry
Posts: 497
1P Voice hasn't been any better. They got back to me after two weeks when I sent them a nice email and never got back to me (months later) when I complained. ::shrug::
Apr 19, 2011, 11:41 am
#104
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,856
They're not singling you out it appears. Very democratic of them, they're ignoring everyone. 1kvoice has gone hoarse.
Apr 19, 2011, 11:52 am
#105
Join Date: Apr 2009
Location: SEA
Posts: 282
I had same issue with 1P voice. I wrote the same complaint a few weeks later through .bomb and mentioned that I hadn't received a response.
Received a response 2 days later and they actually followed up on the first email that never got a response!
Received a response 2 days later and they actually followed up on the first email that never got a response!