David10225

Hello -

Traveling on Austrian Air to Hong Kong from Dulles in a couple of weeks. I booked this award ticket on the United website and it is totally on Austrian (IAD to VIE then VIE to HKG). Based on the flight numbers, it doesn't look like a code share. According to my ticket number it begins with 016.

Questions: When it is time to check in for the Dulles and connecting flight, do I do that on the United App or do I go to the Austrian website to check in.

In the event of a cancelled flight at either Dulles, or Vienna, do I attempt to contact United, or Austrian.

Thank you much for your input!

jsloan

Award tickets are never codeshares, and any UA award will be a 016 ticket -- so far, so good.

Always check in with the operating carrier; Austrian (OS) in this case.

A delayed or cancelled flight on the day of travel is the responsibility of the carrier causing the delay -- OS. They'd be responsible for rebooking you appropriately to get you to HKG, whether the issue occurs at IAD or VIE.

If the cancellation were to occur before the date of travel, you'd contact UA.

Have a good trip.

sfo789

While this is accurate, I would add that UA historically has been willing to help in irrops situations on their own tickets, even if they are not the responsible party. Specifically, if IAD-VIE got delayed to the point of misconnection, I would bet that UA would be willing to move you to IAD-FRA/ZRH/whatever got you into HKG soonest and had open space.

This is especially true at a UA hub like IAD, where the options UA can 'natively' offer are probably more substantial than OS (though OS can and should be able to put you on UA metal themselves).

If your status is with UA, therefore, and the OS rebooking line is long or you can't get what you want, I wouldn't rule out calling UA and seeing whether they'd be willing to help you out.

msg75

Purchased the following on ual.com and was issued with UA flight #s and 016 tickets.

JFK-BRU-PRG (Brussels Airlines Metal)
PRG-FRA-JFK (Lufthansa Metal)

All "P" Class except BRU-PRG is "Y".

On my receipt and on .bomb baggage calculator it states 1 bag @ 50# and $100 for 2nd bag as the baggage allowance for both directions.

Is this correct, and if so, why?

findark

No. As a Business Class passenger with *G, your allowance will be 3x 32kg outbound, and also 3x 32kg on the return.

msg75

Understood. So is this a glitch on .bomb?

"Origin and destination for checked baggage 1st bag 2nd bag Max wt / dim per piece

New York, NY (JFK) to Prague, Czech Republic (PRG) 0.00 USD 100.00 USD 50.0lbs (23.0kg) - 62.0in (157.0cm)
Prague, Czech Republic (PRG) to New York, NY (JFK) 0.00 USD 100.00 USD 50.0lbs (23.0kg) - 62.0in (157.0cm)"

Also, can I assume that the Business Class allowance on the first leg via Brussels would transfer through to the intra-Europe connection in "Y"?

findark

Yes.

I'm assuming that you are not re-checking your bags in BRU. If you have a stopover or overnight connection, then you may have a lesser allowance on that segment.

msg75

No re-checking of bags, just a quick connection. Thanks for the help.^

socalflying

I have an upcoming UA award itinerary, all on partner flights (first flight on AC.) Should I check in on UA's website/app or AC's?

Kacee

You check in with the airline that operates your first flight. The fact that it's a UA award has no bearing on who you check in with.

socalflying

Thank you for the prompt response...I appreciate it.

surram

Hello,
Please accept my apologies for this rush question. I flew IAH-EWR-BOM-MAA - the last leg on 9W (Jet Airways) with 3 bags up to 70 lbs to India and there were no problems. I am in Chennai now with 3 large bags. Now on the return, I am taking AI 672 from MAA-BOM, and have a 6 hr 30 min layover in BOM to connect with UA 49 to EWR (got my GPU upgrade cleared to Polaris from Q fare). When I check with Air India, they are giving me a lot of grief:
1) They are not allowing the 3rd bag (I am fine with just 50 lbs/23 kg) and ask me to the talk to the duty manager in MAA. When I call them, I cannot get through to him/her. I have 3 bags packed and nowhere to give away the 3rd bag. As a *G, AI should give offer the 3rd bag at 50 lbs as their normal allowance for USA bound passengers are 2 bags in Economy
2) Since the connection time is just over 6 hours in BOM (arrive in BOM at 4:50pm IST and leave BOM at 11:20 pm IST; no overnight) they are unsure if they can Interline my bags all the way to EWR and IAH. Really? UA and AI are Star Alliance partners, and why are they giving a *G/1K passenger so much grief?

I urgently request your help/suggestions/tips to tide over this situation. I cannot afford to shell out $200 for a 3rd bag just to get from MAA-BOM; because UA says I can check-in 3 bags with 70 lbs each, if somehow I can get my bags to BOM from MAA.

Please help! Thanks!!

onthesam

MSC (most significant carrier) is UA so you may be correct about being entitled to 3 (not necessarily on the basis of your *G status - AI domestic is weight-based and not piece based). At the same time, if you are in a big hurry you might want to start scraping together the $200 which hopefully you can later get refunded.

Maybe someone with more familiarity with AI can chime in as to how to handle this at check-in?

TAHKUCT

Extra Baggage Allowance

You can take an extra 20 kg (44 pounds) where the weight concept applies or an extra piece where the piece concept applies.

Some airlines do not offer this benefit on individual flights but only on connecting Star Alliance flights. Within Europe on "Light" fares offered by Lufthansa, Austrian & SWISS, "Check&Go" fares offered by Brussels Airlines, "tap discount" fares offered by TAP and “Go light” fares offered by SAS as well as on “Seat” fares offered by Air New Zealand, the extra baggage allowance is not offered.

http://www.staralliance.com/en/gold-status

surram

Exactly...I raised the MSC point...but was told that it works only in the EU market; DoT rules make it flexibile to adopt whatever the first carrier (here AI) wants to do. Really?