Flew wHNL-ITO-LAX with first leg on Hawaiian. Called Hawaiian pre flight to get seat assignments and they attached Hawaiian FF number to make check in easier and to have pltrusted traveler number attached for precheck.

At check in with Hawaiian only the first leg BP printed (expected). TA at HNL printed ITO-LAX BP. Saw the HA FF number on the BP so asked at United Club, over chat with Hawaiian, and over phone with United to see if I would get credited with UA PQM for the United leg. All tried to change the FF number back to UA but couldn’t. UA phone agent said just call after flights and ask for retroactive credit.

Called several days after flights and was told my Hawaiian account was credited so cannot get UA credit. But it wasn’t. Any suggestions or am I SOL? This went as expected the last time I had a Hawaiian initial segment last November.

Needed a very late afternoon or evening flight and that one was more than $100 cheaper than the red eye HNL-LAX direct flight.

OK, I agree; that doesn’t sound like a light fare, then. It sounds like a glitch on the UA receipt. You should get LH’s normal allowance for flights to the US (1 bag) plus one extra bag for *G.

United booking on UA flight number out of LHR tomo connecting in FRA-SFO with LH flying the LHR-FRA and return sectors. I can’t check in for the UA flown sectors either? I can understand the LH flight but puzzled as to why I can’t get a BP for the United B777 out of FRA.
Is this normal or a prelude to SSSS?

its easy if you know how it’s supposed to work.

You always check in with the operating carrier of the first flight that day. So LH connecting to UA, and you need to check in with LH - or their website/app. Getting BPs for both the partner and UA segments is expected behavior (it doesn’t always work with partners, but especially within star that happens most of the time. You can only go to UA after you have been loaded by the system onto your last partner flight.

Also, app does have the partner PNR number available. Down near the bottom of the reservation, there are a couple of buttons you can click. You should see one that says (IIRC) additional information when you have a partner on the reservation, below the seat selection one, and that will display your LH confirmation.

UA.com and the app, if you have a partner segment first, will give you a message saying you need to check in with the partner carrier, and should give you a link. IIRC, pre-merger UA used to allow you to check in for the UA segments only using OLCI at T-24 before the first UA segment , even when a partner had the first segment. However, that’s long gone and I’d guess probably confused the internal systems. Post-merger, the only way is to use th partner carrier check in. I imagine that can cause some issues (I.e, splitting to get on the CPU list for a onward UA segment, selecting an E+ seat for silvers at check in), but probably much fewer issues than the other way around.