Feb 3, 2024, 12:21 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is Consolidated UA Lost/Delayed Baggage Issues
DoT is proposing increased lost bag compensation -- increased from $3,500 to $3,800 effective 21 April 2021
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Suggested reading is UA's lost bag info on the web: Baggage Info, Checked Bag Issues, checked UA's Baggage tracing and Damaged Bags
Delayed baggage and claim form
Updated prior to June 2023 to removed the $1,500 statement
new statement
old statement
If we’re unable to find your bag after five days, you may be eligible for $1,500 for the value of your baggage and its contents without requiring any documentation.
If we can’t find your bag after five days, we’ll reimburse you for the value of your bag, its contents, and any fees you paid to check the bag. Receipts may be required and certain items might not be eligible for reimbursement. Depending on your trip, maximum claim limits may also apply.Contact a United Representative at the Baggage Resolution Center by calling: If the value of your lost bag and its contents is more than $1,500, you can document and claim a higher amount, with receipts. The most you can claim is $3,500 for flights within the U.S. There are different maximums for international flights. Customers whose baggage was delayed in a location other than their place of residence may submit a claim for reimbursement of interim expenses for the period during which the baggage was delayed, providing receipts. If the baggage is not found after five days, the customer may submit a claim for the lost baggage. The interim expenses will be deducted from the legal limit of reimbursement if the bag is permanently lost. Use the link below to submit a claim.
https://www.wheresmysuitcase.com/
When multiple carriers are involved, IATA convention on bag issues is that your claim is to be processed with the last carrier noted on the claim tag. that should have delivered the bags regardless on which carrier may or may not have created the issue.
Montreal Convention - Wikipedia
Montreal Convention - IATA
DoT is proposing increased lost bag compensation -- increased from $3,500 to $3,800 effective 21 April 2021
================================================== =
Suggested reading is UA's lost bag info on the web: Baggage Info, Checked Bag Issues, checked UA's Baggage tracing and Damaged Bags
Delayed baggage and claim form
Updated prior to June 2023 to removed the $1,500 statement
new statement
Bags that don’t arrive with you at your destination are considered delayed. Customers whose bags were delayed somewhere other than where they live may submit a claim for reimbursement of expenses, along with receipts, for the period during which their bags were delayed. If the bags aren’t found after five days, the customer may also submit a claim for their lost bags. Reimbursed expenses will be deducted from the total we pay you if your bags are permanently lost. You can submit a claim below.
For bags still lost after five days
If we can’t find your bag after five days, we’ll reimburse you for the value of your bag, its contents, and any fees you paid to check the bag. Receipts may be required and certain items might not be eligible for reimbursement. Depending on your trip, maximum claim limits may also apply.
The fastest way to start a claim is online, using the button below.
https://baggageclaimform.united.com/...uagecode=en-us
You can also contact us at the Baggage Recovery Center to file a claim:
For bags still lost after five days
If we can’t find your bag after five days, we’ll reimburse you for the value of your bag, its contents, and any fees you paid to check the bag. Receipts may be required and certain items might not be eligible for reimbursement. Depending on your trip, maximum claim limits may also apply.
The fastest way to start a claim is online, using the button below.
https://baggageclaimform.united.com/...uagecode=en-us
You can also contact us at the Baggage Recovery Center to file a claim:
- From U.S. or Canada: 1-800-335-2247
- From Mexico: 001-866-563-3244
- From Asia-Pacific or Europe: country access code +800-33-55-2247
For bags still lost after five days
If we can’t find your bag after five days, we’ll reimburse you for the value of your bag, its contents, and any fees you paid to check the bag. Receipts may be required and certain items might not be eligible for reimbursement. Depending on your trip, maximum claim limits may also apply.Contact a United Representative at the Baggage Resolution Center by calling:
Toll-free from U.S. or Canada: 1-800-335-2247Toll-free from Mexico: 001-866-563-3244Toll-free from Asia-Pacific or Europe: country access code +800-33-55-2247
When multiple carriers are involved, IATA convention on bag issues is that your claim is to be processed with the last carrier noted on the claim tag. that should have delivered the bags regardless on which carrier may or may not have created the issue.
Montreal Convention - Wikipedia
The Montreal Convention changes and generally increases the maximum liability of airlines for lost baggage to a fixed amount 1,131 SDR per passenger (the amount in the Warsaw Convention is based on weight of the baggage). It requires airlines to fully compensate travelers the cost of replacement items purchased until the baggage is delivered, to a maximum of 1,131 SDR. At 21 days any delayed baggage is considered lost, until the airline finds and delivers it.
Limits on Baggage Liability
Domestic Baggage Liability
Domestic Baggage Liability
- For DOMESTIC flights, DOT regulation allows airlines to limit their liability for a lost, damaged, or delayed bag. Airlines are free to pay more than the limit, but are not required to do so.
- The maximum liability amount allowed by the regulation is $3,800 per passenger.
- For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Airlines are free to pay more than the limit, but are not required to do so.
- The Montreal Convention’s international baggage liability limit is reviewed for inflationary adjustment every five years by the International Civil Aviation Organization (ICAO)
- In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the “Warsaw Convention ” may apply.
Consolidated UA Lost/Delayed Baggage Issues {Archive}
Dec 28, 2017, 8:30 pm
#316
Join Date: Dec 2010
Location: SFO
Programs: UA 1K MM
Posts: 86
Last week my luggage simply didn't leave SFO. When I landed and filed a missing bag report, they immediately found it (in the "bag room" where it arrived after my flight departed) and sent it on the next flight. And then it sat at my destination airport for 20 hours before delivery. Was traveling on a Q fare and offered $225 (but only once I called and requested after the bags were in my possession -- no offers prior to then). Am Platinum.
Dec 28, 2017, 8:47 pm
#317
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Do you have the same first initial and first 3 letters of your last name as the family member?
Dec 28, 2017, 9:01 pm
#318
Join Date: Dec 2012
Location: NY
Programs: UA 1K MM
Posts: 630
Same last name.
Dec 28, 2017, 9:18 pm
#319
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
I am a 1K MM not prone to writing 1K voice or complaining but we arrived at LNY today from LAX. Two of our suitcases were sent instead to Chicago (nice city but we aren't from there) and tagged to someone who isn't us. Our boarding passes have our names on them but two of the five checked suitcases were sent under someone else's name (a family member we weren't with at all today who was on the Chicago flight). What would you ask for, assuming they find the bags and get them here eventually?
This would just be a standard misplaced bag. If you aren't at you home, then you can get temporary replacement reimbursement -- discuss that with the loss bag folks. (You did make a claim on arrival?)
Once the bags are returned, you should receive some voucher or miles for the inconvenience. Being an 1K it will be likely higher than a non-elite -- maybe couple hundred $$$ If at your home city, this does not apply.
Last edited by WineCountryUA; Dec 28, 2017 at 9:24 pm Reason: additional though
Dec 28, 2017, 10:22 pm
#321
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Consolidated UA Lost/Delayed Baggage Issues {Archive}
This does not impact any delay compensation or replacement of the bag/contents if never recovered.
Dec 28, 2017, 11:00 pm
#322
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
More or less the same reason the policy is not to pay for hotel during IRROPS at your home airport - they figure you can just sleep at home.
Dec 29, 2017, 1:15 am
#323
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
The policy is not to provide temporary replacements if you are in your home city, since you have access to your own clothing/supplies. If something is very unique, then you probably can get it cover.
This does not impact any delay compensation or replacement of the bag/contents if never recovered.
This does not impact any delay compensation or replacement of the bag/contents if never recovered.
Dec 29, 2017, 1:39 am
#324
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Even if someone has a car, parking costs should be taken into consideration.
Dec 29, 2017, 10:18 am
#325
Join Date: Jan 2000
Location: SMF
Programs: UA 1K MM, AA EXP
Posts: 1,537
Seeking wisdom of the crowd (SFO lost bag; unusual circumstances)
I am looking for some FT wisdom please.
A friend who is not a frequent traveler and has some mental decline, arrived off ANA from NRT-SFO and after collecting all of his checked bags and clearing customs and immigration, placed all of his checked bags PLUS THE BAG HE HAD CARRIED ON onto the "connecting flights" luggage belt at SFO. I know that this should not have been possible because there is usually (always) an employee/contractor there hand scanning rechecked bags, but he swears he did it somehow (unintentionally of course).
He reported the bag as missing with UA at SFO but the agent there stated that the luggage belt in question went to an area shared by many airlines (makes sense). Given that the bag would not be identifiable as a UA bag, he stated that the bag could have ended up with any airlines lost luggage section. And that "after some time" it would be sent to a centralized area shared by all airlines and may turn up then. The bag had contact details on it and he has not been contacted yet by anyone. We are out to about 2 weeks. He has contacted the general SFO lost and found but they referred him back to UA.
Does anyone have any hints/advice at all - other than not to check an untagged bag
We all know that this was a mistake of his making.
thanks in advance
Lurker
A friend who is not a frequent traveler and has some mental decline, arrived off ANA from NRT-SFO and after collecting all of his checked bags and clearing customs and immigration, placed all of his checked bags PLUS THE BAG HE HAD CARRIED ON onto the "connecting flights" luggage belt at SFO. I know that this should not have been possible because there is usually (always) an employee/contractor there hand scanning rechecked bags, but he swears he did it somehow (unintentionally of course).
He reported the bag as missing with UA at SFO but the agent there stated that the luggage belt in question went to an area shared by many airlines (makes sense). Given that the bag would not be identifiable as a UA bag, he stated that the bag could have ended up with any airlines lost luggage section. And that "after some time" it would be sent to a centralized area shared by all airlines and may turn up then. The bag had contact details on it and he has not been contacted yet by anyone. We are out to about 2 weeks. He has contacted the general SFO lost and found but they referred him back to UA.
Does anyone have any hints/advice at all - other than not to check an untagged bag
We all know that this was a mistake of his making.thanks in advance
Lurker
Jan 5, 2018, 1:14 am
#326
Join Date: Mar 2013
Location: Jackson, WY
Posts: 543
Read about 25+ threads don’t see an answer. This page needs a better wiki.
So United lost our $250 stroller. At this point it is gone. I’m sure they’ll reimburse us for the cost but we ended up doing our vacation with no stroller because of this. 10+ phone calls, etc..
Does UA offer any compensation for this beyond reimbursement? What should I expect an Ecert?
So United lost our $250 stroller. At this point it is gone. I’m sure they’ll reimburse us for the cost but we ended up doing our vacation with no stroller because of this. 10+ phone calls, etc..
Does UA offer any compensation for this beyond reimbursement? What should I expect an Ecert?
Jan 5, 2018, 1:40 am
#327
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
So United lost our $250 stroller. At this point it is gone. I’m sure they’ll reimburse us for the cost but we ended up doing our vacation with no stroller because of this. 10+ phone calls, etc..
Does UA offer any compensation for this beyond reimbursement? What should I expect an Ecert?
Does UA offer any compensation for this beyond reimbursement? What should I expect an Ecert?
UA probably would cover the rental cost if pre-approved by the Lost Bags folks.
And you might get a small ETC for the inconvenience, see United Consolidated Compensation Thread [2017]
Jan 8, 2018, 10:24 pm
#328
Join Date: Jan 2012
Location: Bergen County NJ
Programs: AA EXP, UA1K B6 Mosaic 1, Amtrak Select, Marriott Plat , AMEX Plat (noted for club access reference)
Posts: 786
EWR-MCO on a Z fare, bags never made plane. 1 bag ended up on the flight behind us and a 2nd bag ended up two flights behind us. filed report in MCO right away said bags would be delivery by 10PM Delivered to our hotel 14 hours later at 5AM. not end of the world but couldn't take my contacts out until 5am lol.
Jan 15, 2018, 7:37 pm
#329
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Is there a limitation on how far UA will deliver delayed baggage? Typically if the bag is delayed, they'll deliver it to my hotel. What if after arrival, I get on another flight on another airline to some place Ua doesnt fly to like like russia. Will UA deliver my bag there?
Jan 16, 2018, 8:33 am
#330
Join Date: Nov 2017
Programs: United MileagePlus
Posts: 11
I flew two weeks ago with United SIN-SFO-EWR-LIM. I got a long layover (14 hours) in SFO. After I passed the customs in SFO, I just dropped my luggage in the transit belt. I didn't see again my luggage until LIM.
I was surprised that my luggage didn't arrive even that I had a couple of hours in EWR.
Finally my luggage arrived two days later and after the luggage was delivered in my place I could recognize that some item were missed, because I felt a little bit lighter. I checked as soon as I got it and there were some item missing (camera lens and filter kit, Polaris amenity kit).
I already sent two claims to united because the delay and the item missing. But I didn't receive any reply, yet. I am a MP 1k and after flying with United for some years, it's the first time that I have this kind of incident.
Do you have any experience with United to get a reimburse?
I was surprised that my luggage didn't arrive even that I had a couple of hours in EWR.
Finally my luggage arrived two days later and after the luggage was delivered in my place I could recognize that some item were missed, because I felt a little bit lighter. I checked as soon as I got it and there were some item missing (camera lens and filter kit, Polaris amenity kit).
I already sent two claims to united because the delay and the item missing. But I didn't receive any reply, yet. I am a MP 1k and after flying with United for some years, it's the first time that I have this kind of incident.
Do you have any experience with United to get a reimburse?