United Consolidated Compensation Thread [2017]

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Old Jan 14, 18, 9:20 am   -   Wikipost
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Last year's thread United Consolidated Compensation Thread [2016]
And earlier United Consolidated Compensation Thread [2015]

Frequently Asked Questions:

1. I think I deserve something from UA -- whom do I contact?

- Flight attendants: get compensation onboard for aircraft/inflight-related items. (NEW)
- 1K/GS: Contact UA via the emails on the back of your MP card.
- Other UA Elites: PremierVoice
- All others (including all non-UA elites): Customer Care

Except for a few exceptions (see below), UA is under NO OBLIGATION to provide compensation but may instead provide a goodwill gesture as an appreciation.

2. What is the Customer Appreciation website?

It is a website dedicated by UA for proactive compensation/goodwill offer.

If you have been:
a. Told inflight to go to this website/Received e-mails from Proactive Recovery Operations Team
b. Received a "We are sorry for the inconvenience" card.

You should go to the website and claim your offer first before contacting Customer Care.

3. What do I get if UA decides to provide me the compensation/goodwill gesture?

UA's compensation/goodwill gesture generally will be provided in a form of ETCs or miles based on your elite status. Currently, the ETCs and miles offered maintains 2 cpm ratio ($50 ETC =2,500 miles).

4. Should I take miles or ETCs, and which one is better?

It is a personal preference on how you use the miles/ETCs.

Miles don't expire if you have account activity at least once every 18 months or have a qualified Chase UA-branded credit card. ETCs have a 1-year validity from initial issuance and can be used on flights operated by UA or as UA Express ONLY

Miles are likely to provided greater value than 2 cpm for those booking international premium cabins. ETCs might have greater value for domestic trips. For example, a $100 ETC may be sufficient enough to cover much of the cost of your future trip, its equivalent miles (5,000 miles) does not. And the ETC trip will earn PQDs (no value subtraction), PQM/Ss & RDMs. See Consolidated "Various tips for using an electronic certificate (TCVA & 016)" [Merged] for detail.

5. What recourse do I have other than Customer Care?

You should consider everything with Customer Care is final. However, if you want to push further, you can try emailing UA executives (including the CEO). UA is known to respond customers' emails.

UA's Executive Contacts (Credited to Christopher Elliott)

6. What about DOT?

If you believe your issues may fall within the jurisdiction of the U.S. Department of Transportation (DOT), contact DOT via the Air Travel Complaint - Comment Form.

NOTE - What the DOT does is to refer your complaint to UA and require UA to respond. DOT does not handle complaints unless they involve in violating DOT regulations.

7. What about if I have been "Involuntary Denied Boarding" (IDB) by UA?

See Is this IDB? Am I entitled to IDB compensation? [Consolidated]

8. What if I get downgraded (traveling in a lower cabin then I was booked)?

See Downgraded from First/Business Class on United (Questions, Compensation, etc.) [2016]

9. What about baggage claim?

Contact Baggage Resolution Service Center

10. What about if I have a EC261/2004 claim against UA?

See Best Practices for Filing EU 261 Claims Against United?
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Old Jan 4, 17, 10:35 am
  #1  
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United Consolidated Compensation Thread [2017]

As 2017 is now upon us, please post your 2017 Compensation issues here and as a reference point, the 2016 thread can be found here: http://www.flyertalk.com/forum/unite...ad-2016-a.html

goalie
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Old Jan 5, 17, 11:10 am
  #2  
 
Join Date: Jun 2016
Posts: 10
5 hour delay, rebooked on AA resulting a ~3.5 hour delay. Granted $100 voucher (UA G).
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Old Jan 5, 17, 11:44 am
  #3  
 
Join Date: Aug 2011
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5 hour delay because of aircraft turned back due to mechanical issue, then plane swap. Offered 3750 or $75. Reaching out to customer care for a better offer.
slickvik is offline  
Old Jan 5, 17, 12:43 pm
  #4  
 
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
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Originally Posted by slickvik View Post
5 hour delay because of aircraft turned back due to mechanical issue, then plane swap. Offered 3750 or $75. Reaching out to customer care for a better offer.
What is your status?
LAXOGG is offline  
Old Jan 5, 17, 1:45 pm
  #5  
 
Join Date: Aug 2011
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Originally Posted by LAXOGG View Post
What is your status?
General. My dad is million miler and GS for the last 3 years so I put that in the note. That has helped me the last 2 times I had issues, they gave me $150 and $100 as a result. We'll see.
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Old Jan 5, 17, 8:13 pm
  #6  
 
Join Date: Apr 2007
Location: SFO
Programs: UA
Posts: 100
Last month my flight was cancelled, forcing me to stay overnight and I managed to leave earlier than my guaranteed flight by standing by for an earlier flight. Received around 6k miles the next day but that's not why I'm posting here now.

I discovered yesterday that United didn't quite get the memo that I traveled standby and canceled my ticket but luckily I saved my boarding pass & a lovely note from a FA (I'm Deaf so she was writing down an announcement for me and confirming my communication preferences) from the standby flight. UA told me to go to an airport with my pass to get my ticket reinstated which I'm doing so now which is an inconvenience due to SFO being a 3 hour round trip from where I am now. My return flight is on a holiday weekend and I have to leave/arrive at a specific time which is why I'm getting it sorted out now instead of arriving at the airport very early on the day of travel.

I plan on asking for compensation of some sort to make up for the trip to the airport, do you guys reckon that I have a chance? No status but I'm a credit card holder.
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Old Jan 5, 17, 8:21 pm
  #7  
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$500 voucher for paid J seat (scl-iah) that didn't quite go down all the way. FA provided an unsolicited form.
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Old Jan 5, 17, 9:26 pm
  #8  
 
Join Date: Aug 2016
Posts: 26
Flight was delayed 1.5 hours due to missing "screws"

Of course we wouldn't want to fly with a mechanical problem but would most ask for compensation? Would we be eligible for a compensation?

Also to boot they lost my suitcase, and found it (came in on another flight) but I still don't have it yet..
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Old Jan 5, 17, 9:35 pm
  #9  
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Originally Posted by kingston_ny View Post
Of course we wouldn't want to fly with a mechanical problem but would most ask for compensation? Would we be eligible for a compensation? ....
Generally flight delays under 3 hour and even four hours are not provided "compensation." Just part of travel.

Originally Posted by kingston_ny View Post
Also to boot they lost my suitcase, and found it (came in on another flight) but I still don't have it yet..
This might get you something if lasts over a day.
WineCountryUA is offline  
Old Jan 5, 17, 10:42 pm
  #10  
 
Join Date: Sep 2013
Posts: 770
1k traveling on J award ticket
connexting through Zurich to JNB
they were supposed to check my bag through but were unable to. Check in lady was excessively rude and dismissive.
boarded flight and was not given pre flighgbdrink or menu (rest of cabin was)
after a 90min delay on plane they off loaded us due to MX
plane swap
6 hours later new flight left
super short connection in ZRH now so we will miss the dinner reservations we have

thoights on if any comp should be offered?
jp12687 is offline  
Old Jan 5, 17, 11:08 pm
  #11  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
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Posts: 47,594
Originally Posted by jp12687 View Post
1k traveling on J award ticket
connexting through Zurich to JNB
they were supposed to check my bag through but were unable to. Check in lady was excessively rude and dismissive.
boarded flight and was not given pre flighgbdrink or menu (rest of cabin was)
after a 90min delay on plane they off loaded us due to MX
plane swap
6 hours later new flight left
super short connection in ZRH now so we will miss the dinner reservations we have

thoights on if any comp should be offered?
If you make your ZRH connection, the case is weaker. Generally speaking if the airline makes the connection and it is not a formal stopover, they have made their minimal requirements. A shorter connection usually does not warranty much -- you can submit a complain and might get a token amount of miles.
WineCountryUA is offline  
Old Jan 6, 17, 9:44 pm
  #12  
 
Join Date: May 1999
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15,000 miles or $300 (proactive recovery) for a five hour delay HKG ---> EWR, with a diversion to SFO for a crew change, resulting in an arrival eight hours late.
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Old Jan 7, 17, 1:39 pm
  #13  
 
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AVOD wasn't working on a transcon. $125 voucher.
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Old Jan 8, 17, 7:05 am
  #14  
 
Join Date: Nov 2009
Location: Houston, TX
Posts: 1,766
3.75 hour maintenance delay Christmas morning.

Sent comp emails for both me and my girlfriend (no status) on a separate itin but same flights.

I received 2000 miles and a response within 2 days.

She received a $50 cert and a response 7 days after email sent.

Both emails were identical.

I think I would have rather had the cert to be honest. Oh well.
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Old Jan 8, 17, 7:58 am
  #15  
 
Join Date: Mar 2012
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Originally Posted by wcalvert View Post
3.75 hour maintenance delay Christmas morning.

Sent comp emails for both me and my girlfriend (no status) on a separate itin but same flights.

I received 2000 miles and a response within 2 days.

She received a $50 cert and a response 7 days after email sent.

Both emails were identical.

I think I would have rather had the cert to be honest. Oh well.
You can request that the miles be converted to an ETC instead, if that's what you'd prefer.
transportprof is offline  

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