Jan 15, 2024, 10:56 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Jun 4, 2017, 7:58 pm
#586
Join Date: Dec 2015
Location: Rockies
Programs: UA Platinum, HHonors Diamond, Bonvoy occasionally Bonvoyed Mostly
Posts: 428
If your ticket number starts with "016" then you will earn PQD, PQM and award miles IAW:
https://www.united.com/CMS/en-US/mar...spx?ItemId=313
The calculations as shown rarely work with AC IME
EDIT: The Obligatory keep all boarding passes, might want to get a set printed.
https://www.united.com/CMS/en-US/mar...spx?ItemId=313
The calculations as shown rarely work with AC IME
EDIT: The Obligatory keep all boarding passes, might want to get a set printed.
Jun 6, 2017, 9:59 pm
#587
Join Date: Nov 2000
Posts: 1,290
LAX-SIN UA37: Ineligible to accrue Premier qualifying credit?
Purchased a K-class ticket LAX-SIN on the new UA37, the receipt reads "Ineligible to accrue mileage or Premier qualifying credit".
Is it due to the fact that this flight is still "Subject to receipt of government operating authority LAX to SIN UA37"... or does K class on this particular flight not earn PQM?
ps. in comparison, SFO-SIN does earn PQM in K-class
Is it due to the fact that this flight is still "Subject to receipt of government operating authority LAX to SIN UA37"... or does K class on this particular flight not earn PQM?
ps. in comparison, SFO-SIN does earn PQM in K-class
Jun 6, 2017, 10:26 pm
#588
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jun 8, 2017, 8:48 am
#590
Join Date: Dec 2002
Location: Rochester, MN
Programs: UA GS, AA PLT, HH Diamond
Posts: 1,437
Looking at things, I wonder if the "ineligible to accrue...." language appears on routes when they are booked prior to the actual first flight on a route. I have two reservations that I just booked out of RST yesterday (service starts later today) and got this: However, the same flights booked out of MSP show eligible for credit. Not worried that i will get credit, but just another data point as well as a possible reasoning for it.
Jun 8, 2017, 12:02 pm
#591
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,425
Looking at things, I wonder if the "ineligible to accrue...." language appears on routes when they are booked prior to the actual first flight on a route. I have two reservations that I just booked out of RST yesterday (service starts later today) and got this: However, the same flights booked out of MSP show eligible for credit. Not worried that i will get credit, but just another data point as well as a possible reasoning for it.
Jun 8, 2017, 4:53 pm
#592
Join Date: Nov 2000
Posts: 1,290
Safe travels and happy flying.
Jun 23, 2017, 2:23 am
#593
Join Date: May 2007
Location: LAS
Programs: Delta Gold Medallion
Posts: 258
One or More Flights Ineligible to Earn PQM
Yesterday evening I booked a domestic flight (regular economy, not basic) from LAS-DEN-XNA and then return two days later XNA-IAH-LAS. The flight search results showed that I would earn 1245 PQM for the outbound flights going through Denver and 1660 PQM for the return flights through IAH.
However, when I booked and purchased the reservation, the reservation page in my mileage plus account states, "This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit." A link was included to click for more information. It stated I would earn 629 PQM for LAS-DEN and 616 for DEN-XNA, which is accurate. But for the return flights, only the IAH-LAS segment shows that I will receive 1222 PQM; there is a message for the XNA-IAH segment that states, "Ineligible to accrue mileage or Premier qualifying credit."
So I get award miles, PQM, PQS and PQD on all except the one segment according to my reservation. I called reservations and a supervisor confirmed that he saw the same information. He confirmed I am not on any basic economy fares and that I should be receiving 438 PQM for XNA-IAH. He stated he has never seen this situation before and instructed me to call the Mileage Plus Service Center later today.
The supervisor and I speculated it could be an IT issue and that he would put a note in the record for IT to check it out. But he still said I need to call the Mileage Plus Service Center to find out more.
Normally, I don't fret about a small number of miles. But if I earn what I should on all four flights, I will be over the top for Premier Silver (Yay :-).
Has anyone else seen this in their reservation in the past? Could there be any other reason besides IT problems?
However, when I booked and purchased the reservation, the reservation page in my mileage plus account states, "This itinerary includes one or more flights that are ineligible to earn mileage or Premier qualifying credit." A link was included to click for more information. It stated I would earn 629 PQM for LAS-DEN and 616 for DEN-XNA, which is accurate. But for the return flights, only the IAH-LAS segment shows that I will receive 1222 PQM; there is a message for the XNA-IAH segment that states, "Ineligible to accrue mileage or Premier qualifying credit."
So I get award miles, PQM, PQS and PQD on all except the one segment according to my reservation. I called reservations and a supervisor confirmed that he saw the same information. He confirmed I am not on any basic economy fares and that I should be receiving 438 PQM for XNA-IAH. He stated he has never seen this situation before and instructed me to call the Mileage Plus Service Center later today.
The supervisor and I speculated it could be an IT issue and that he would put a note in the record for IT to check it out. But he still said I need to call the Mileage Plus Service Center to find out more.
Normally, I don't fret about a small number of miles. But if I earn what I should on all four flights, I will be over the top for Premier Silver (Yay :-).
Has anyone else seen this in their reservation in the past? Could there be any other reason besides IT problems?
Jun 23, 2017, 3:04 am
#594
Suspended
Join Date: Jan 2008
Location: LAS
Programs: 1K---2,909,450 BIS miles
Posts: 214
This is a known issue that has been going on for quite a while that they fail to address or fix.
Happens to me on about 20% of my itins. No need to worry or call anymore as you will get your miles!
Happens to me on about 20% of my itins. No need to worry or call anymore as you will get your miles!
Jun 24, 2017, 11:38 pm
#595
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Oddly enough the miles posted based on the dollar spend, but no PQD...
Jun 25, 2017, 6:08 am
#596
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
Whilst this is almost certainly true for UA flights, it's not always true for non-UA. As recently as about 3 weeks ago I had a LH intra-Europe flight that posted as ineligible and required an email to get if fixed (LH flight number, 016 ticket, through-fare for both the LH and subsequent UA flight a few days later).
Oddly enough the miles posted based on the dollar spend, but no PQD...
Oddly enough the miles posted based on the dollar spend, but no PQD...
Jun 29, 2017, 6:51 am
#597
Join Date: Jul 2016
Programs: UA Gold
Posts: 107
H class ticket doesn't accrue miles?
Booked a round trip EWR - STL - EWR for my girlfriend and I to see the eclipse, booked at UA.com on UAX metal, H class outbound, S class return. On the receipt, for the outbound leg it says "Ineligible to accrue mileage or Premier qualifying credit" under the milage accrual details.
The return flight, S class, seems correct (935 RDMs, 872 PQMs, 1 PQS, and 187 PQDs each).
Presumably this is a computer glitch on their end? It's not a BE fare, and it allowed me to select our seats. If it's a glitch, is it better to tell UA about it now, or wait until I complete the round trip, and file for missing miles if they don't post properly?
The return flight, S class, seems correct (935 RDMs, 872 PQMs, 1 PQS, and 187 PQDs each).
Presumably this is a computer glitch on their end? It's not a BE fare, and it allowed me to select our seats. If it's a glitch, is it better to tell UA about it now, or wait until I complete the round trip, and file for missing miles if they don't post properly?
Jun 29, 2017, 6:53 am
#598
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Jun 29, 2017, 10:40 am
#600
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
It's an ongoing "issue" as discussed in this thread
http://www.flyertalk.com/forum/unite...itinerary.html
http://www.flyertalk.com/forum/unite...itinerary.html