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Incorrect/Ineligible projected earning information showing on my itinerary {Archive}

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Old Jan 15, 2024, 10:56 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Posted 14 March 2015
Originally Posted by UA Insider
Hi everyone,

Thank you all for your comments regarding our display of MileagePlus earning information.

We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.

-UA Insider
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.

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Incorrect/Ineligible projected earning information showing on my itinerary {Archive}

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Old Jul 3, 2017, 8:14 am
  #601  
 
Join Date: Oct 2008
Location: Harrisonburg, VA
Programs: UA 1K: since 2010
Posts: 234
Calculating PQMs with United, Lufthansa & Ethiopian
I've just purchased a "016" ticket on the UA website for travel in early September. I'm trying to maximize earning PQM during this trip in order to keep on track to renew my 1K status. I've purchase business class "Z" for the outbound and "Q" class (upgraded to business using GPUs) for the return flights. However, the PQM numbers that United provides as part of the ticketing process don't correspond (I hope) with what I will actually earn. Based on what I've read about earning PQM when flying with Lufthansa and Ethiopian, below is what I'm calculating as the PQM miles that I will earn from this travel. Can someone please help me confirm (or correct) these calculations?
Thanks, FRANK

Itinerary Nbr Carrier Class Dist. Bonus? Total PQM
ABQ-LAX UA5822 Skywest Z 675 200% 1,350
LAX-FRA UA8900 Lufthansa Z 5790 200% 11,580
FRA-ADD UA7214 Ethiopian Z 3320 100% 3,320
ADD-FRA UA9317 Lufthansa Q 3320 100% 3,320
FRA-IAD UA988 United Q 4070 100% 4,070
IAD-CHO UA4710 TransState Q 78 500/seg 500
Total 24,140
Baertracks is offline  
Old Jul 3, 2017, 8:20 am
  #602  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
Your calculation looks correct to me
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Old Jul 3, 2017, 11:56 am
  #603  
 
Join Date: Oct 2008
Location: Harrisonburg, VA
Programs: UA 1K: since 2010
Posts: 234
Originally Posted by cfischer
Your calculation looks correct to me
Thanks!
FRANK
Baertracks is offline  
Old Jul 3, 2017, 11:58 am
  #604  
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Originally Posted by Baertracks
However, the PQM numbers that United provides as part of the ticketing process don't correspond (I hope) with what I will actually earn.
Very common UA IT error.
Kacee is offline  
Old Jul 7, 2017, 3:54 pm
  #605  
 
Join Date: Jul 2001
Posts: 2,925
How does a $2196 fare net only $696 PQD?
7/26 HKG-SFO Q fare. How does a $2196 fare net a 1K only $696 PQD?
FLYMSY is offline  
Old Jul 7, 2017, 4:02 pm
  #606  
 
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
Is this completed flight and what was posted to your account or the error-prone PQD estimate given when you book a flight? Post the actual fare, fee and tax details.
NH_Clark is offline  
Old Jul 7, 2017, 4:06 pm
  #607  
 
Join Date: Jul 2001
Posts: 2,925
Originally Posted by NH_Clark
Is this completed flight and what was posted to your account or the error-prone PQD estimate given when you book a flight? Post the actual fare, fee and tax details.
Looking to book a flight, so it must be the error-prone estimate. Guess I'll have to call.
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Old Jul 7, 2017, 4:10 pm
  #608  
 
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
yes.. estimate given is frequently wrong thanks to UA's amazing IT systems.
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Old Jul 7, 2017, 4:12 pm
  #609  
 
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
Originally Posted by NH_Clark
yes.. estimate given is frequently wrong thanks to UA's amazing IT systems.
And some times, they credit more than the total amount of the ticket...
fgirard is offline  
Old Jul 7, 2017, 4:20 pm
  #610  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Originally Posted by fgirard
And some times, they credit more than the total amount of the ticket...
This was true in the early stage of PQD era. It is not true anymore. UA is very stingy with PQM, too, after IRROPs. You still get the PQM associated with the original booking class, not 1.5 x distance of Y booking class.
Kmxu is offline  
Old Jul 7, 2017, 4:21 pm
  #611  
 
Join Date: Jul 2001
Posts: 2,925
Originally Posted by NH_Clark
yes.. estimate given is frequently wrong thanks to UA's amazing IT systems.
Wonderful! Thanks for the tip.
FLYMSY is offline  
Old Jul 7, 2017, 4:29 pm
  #612  
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,424
Originally Posted by FLYMSY
Looking to book a flight, so it must be the error-prone estimate. Guess I'll have to call.
Also note that if you are looking at a ticket, individual segment prices are often misleading on more complicated itineraries. Compare only the total itinerary cost and PQD amount. PQDs will always be at least ~80% of the total price except in extraordinary cases, so it's probably a display bug.
findark is online now  
Old Jul 7, 2017, 4:29 pm
  #613  
 
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
Originally Posted by Kmxu
This was true in the early stage of PQD era. It is not true anymore. UA is very stingy with PQM, too, after IRROPs. You still get the PQM associated with the original booking class, not 1.5 x distance of Y booking class.
Yeah, they have been getting quite stingy, as my last YVR-SFO only netted me a whopping $2 over what .bomb was estimating...but I'll take every bit that helps.
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Old Jul 7, 2017, 5:23 pm
  #614  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Originally Posted by FLYMSY
Looking to book a flight, so it must be the error-prone estimate. Guess I'll have to call.
Don't bother. Calculate yourself (base fare plus airline fees / international surcharge) or use 85-90% as a rough estimate for an international Q fare on all UA operated flights.

The reservation / pre-flgiht earning info is regularly messed upped. Posted numbers are much better.

Originally Posted by fgirard
Yeah, they have been getting quite stingy, as my last YVR-SFO only netted me a whopping $2 over what .bomb was estimating...but I'll take every bit that helps.
Rounding -- PQDs for each segment round up. Many times leads to a few $ then total trip PQDs.
WineCountryUA is offline  
Old Jul 8, 2017, 8:30 am
  #615  
 
Join Date: Jul 2001
Posts: 2,925
Thanks to all of you for the input. ^
FLYMSY is offline  



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