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-   -   Consolidated UA PlusPoints Question & Answer Thread {Archive} (https://www.flyertalk.com/forum/united-airlines-mileageplus/2146153-consolidated-ua-pluspoints-question-answer-thread-archive.html)

Kmxu Sep 28, 2023 1:24 am


Originally Posted by ContinentalFan (Post 35618285)

I did think I was getting away with the crime of the century, when I had one GPU taken for SFO-SIN-LAX. An agent explained to me, which made sense at the time, but I can’t recall what she said. 😞

You did a circular mileage run. They would take two GPUs for SFO-SIN-SFO-LAX. The crime was allowed by UA😎

bariww Oct 1, 2023 9:44 am

Expiring PP vs newly issued PP - what is used 1st
 
I have a bunch of PP from my 1k allotment expiring 1/2024. I got my 40 for hitting plat earlier this summer, which expire 1/2025.

I’m throwing PP at all my domestic routes, using them for friends, etc., and just noticed the app shows I have 120 left with an expiration date of 1/2024. Did they used the 40 expiring in 2025 before exhausting the ones expiring sooner?

Aussienarelle Oct 1, 2023 9:47 am


Originally Posted by bariww (Post 35627434)
I have a bunch of PP from my 1k allotment expiring 1/2024. I got my 40 for hitting plat earlier this summer, which expire 1/2025.

I’m throwing PP at all my domestic routes, using them for friends, etc., and just noticed the app shows I have 120 left with an expiration date of 1/2024. Did they used the 40 expiring in 2025 before exhausting the ones expiring sooner?

If the flights are after the expiration date yes. Sometimes it can nappen they pull LIFO and i just call the 1K line and they fix it

bariww Oct 1, 2023 10:02 am


Originally Posted by Aussienarelle (Post 35627436)
If the flights are after the expiration date yes. Sometimes it can nappen they pull LIFO and i just call the 1K line and they fix it

Def not pulled for flights after 1/2024 so looks like I need to call. That’s super annoying.

cfischer Oct 1, 2023 10:36 am

No, you need to look at the details. The app does not differentiate and only shows the earliest expiry. Well documented. If you look a the details you will see that your new 40 +Ps are untouched.

oblisk Oct 1, 2023 4:24 pm

So I have waitlisted my Sister and my Nephew (5yr old) for an upgrade w/ PP. Likely it will not clear before T-24, So I'm a little worried about her checking in and if she should split the reservation or not given it'd be a minor on a separate ticket (and the return). Anyone have thoughts on best thing to do? I'm guessing just have her check-in at T-2 and not split the reservation if upgrade hasn't cleared.

thebakaronis Oct 7, 2023 9:17 am

Perhaps my search capabilities are lacking, but I can't seem to find an answer to a question I suspect a lot of people have already asked: if you hold a non-016 ticket, can you request an upgrade using PlusPoints on a UA segment of that ticket? My apologies if this is answered somewhere obvious that I overlooked.

cfischer Oct 7, 2023 9:58 am


Originally Posted by thebakaronis (Post 35644625)
Perhaps my search capabilities are lacking, but I can't seem to find an answer to a question I suspect a lot of people have already asked: if you hold a non-016 ticket, can you request an upgrade using PlusPoints on a UA segment of that ticket? My apologies if this is answered somewhere obvious that I overlooked.

yep, that's not a problem on the UA side. That said, depending on the issuing carrier the 'unexpected' change in booking class 'can' cause problems. So YMMV wrt problems post upgrade ... the upgrade itself is not a problem.

thebakaronis Oct 7, 2023 10:50 am


Originally Posted by cfischer (Post 35644731)
yep, that's not a problem on the UA side. That said, depending on the issuing carrier the 'unexpected' change in booking class 'can' cause problems. So YMMV wrt problems post upgrade ... the upgrade itself is not a problem.

Thank you for your response.

lincolnjkc Oct 7, 2023 11:40 am

Just to make sure I understand correctly:

Did CLE-EWR-JNB(-LUN) // (LUN-)JNB-EWR-CLE on UA recently, booked in Y (client's TA did the booking...sigh). Applied PP to all eligible segments, a total of 80 PP (40 going, 40 coming) were deducted as the first upgrades cleared.

CLE-EWR cleared a couple days before departure but due to EWR IROPS (shocking, I know) got kicked back to Y because the agent doing the rebooking couldn't see any PZ space. After leaving the ticket counter the app offered the YBM instant upgrade which I used to push back to PN)
EWR-JNB cleared into PP about 24 hours prior to departure, did not even come close to J (I think I was #3 or 4)
JNB-EWR cleared into PP about 10 minutes prior to boarding, died at #1 for J
EWR-CLE cleared Y to F almost a month before departure.

I thought I understood that for upgrades where J was requested but only PP was awarded that 20 'extra' PP deducted each direction would be recredited, but I haven't seen that happen.

Is my understanding correct?
If so, how long does the recredit take (and is it after direction-of-travel is complete or after all segments in the PNR are flown)?

Kacee Oct 7, 2023 12:03 pm


Originally Posted by lincolnjkc (Post 35644977)
I thought I understood that for upgrades where J was requested but only PP was awarded that 20 'extra' PP deducted each direction would be recredited, but I haven't seen that happen.

PlusPoints are not deducted until the upgrade clears, so not fully understanding the question.

Lux Flyer Oct 7, 2023 12:28 pm


Originally Posted by Kacee (Post 35645038)
PlusPoints are not deducted until the upgrade clears, so not fully understanding the question.

When you clear to PP but have also requested for J, it deducts the full J amount as soon as any part of the upgrade clear, and then is supposed to recredit back if you don't make it to J.


Originally Posted by lincolnjkc (Post 35644977)
If so, how long does the recredit take (and is it after direction-of-travel is complete or after all segments in the PNR are flown)?

To answer the original question: it is supposed to be done automatically at the completion of the line-of-flight. In my experience, any type of IRROPs or change to the itinerary (including buy ups on other flights) often results in the automation breaking as it can no longer interpret what was flown against the request and if it's been more than 72 hours without the partial redeposit you will probably need to call in to MPSC for them to manually process it.

Kacee Oct 7, 2023 12:36 pm


Originally Posted by Lux Flyer (Post 35645111)
When you clear to PP but have also requested for J, it deducts the full J amount as soon as any part of the upgrade clear, and then is supposed to recredit back if you don't make it to J.

Thanks. I've never done the P+ request and am not familiar with that process.

lincolnjkc Oct 7, 2023 12:36 pm


Originally Posted by Lux Flyer (Post 35645111)
To answer the original question: it is supposed to be done automatically at the completion of the line-of-flight. In my experience, any type of IRROPs or change to the itinerary (including buy ups on other flights) often results in the automation breaking as it can no longer interpret what was flown against the request and if it's been more than 72 hours without the partial redeposit you will probably need to call in to MPSC for them to manually process it.

Thanks... Been well more than 72 hours since origin but less than for the return... I'll wait until both hit 72 hours and give the MPSC a shout.

cfischer Oct 7, 2023 12:49 pm


Originally Posted by lincolnjkc (Post 35645134)
Thanks... Been well more than 72 hours since origin but less than for the return... I'll wait until both hit 72 hours and give the MPSC a shout.

I have had trouble with that type of refund that year. Supposed to be automatic, but like many refunds with UA ... that is wishful thinking


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