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-   -   PDB back! Experiences. (https://www.flyertalk.com/forum/united-airlines-mileageplus/2059933-pdb-back-experiences.html)

imescaping Oct 29, 2023 2:26 pm

***RANT ALERT**** No PDB DEN SLC Oct 28, despite lengthy gate delay and ample time, light load only 10 F (of 20 seats) pax, about 1/2 full Y. (FA’s waited out the delay in the galley laughing and looking at their cell phones). Returned to the gate for another 1/2 hr approx delay. After take off service, in both cabins, consisted of water in plastic Y cups from a tray. No beverage choice and no cocktail snacks offered. Again very light load, Turbulent climb out, not unusual for DEN,,with FA remaining seated for the first 10-15 minutes or so. Captain announced it was expected to be smooth for the duration and turned off the seat belt sign, which remained off for about 1/2 hr. I was a UA flight attendant from 1991-2007. This could have brought disciplinary action.

LAX-1K Nov 1, 2023 12:29 pm

Nov 01 UA 4400 PVD-IAD UX CRJ550 no PDB.

Door just closed 10min before sched departure. Flight attendant seems very friendly - let’s see how service is once we get airborne.

diburning Nov 1, 2023 6:19 pm

Do CRJ-550s get PDBs? They're only staffed by one FA, and in my experience, that FA is usually busy at the front informing the boarding Y pax that they can use the mid-cabin closests for their carry-ons. Then inflight, the FA serves the F cabin, and informs them that the FA will now have to go serve the Y cabin, so if F pax want anything in the meantime, they can help themselves from the pantry near the front galley.

goalie Nov 1, 2023 8:27 pm

Little bit late in reporting (blaming it on “turning Medicare ;))…

goalie-parents flew SFO-BWI-SFO
UA 2603 October 17th: OJ, water and some kind of bubbly offered
UA 548 October 24th: also OJ, water and some kind of bubbly offered

lincolnjkc Nov 2, 2023 11:48 am

Mainline PDBs (primarily Midwest and North-Central East Coast) have been very consistent offering water+TOD alternate over the past 6 months or so... Express much less consistent.


Originally Posted by diburning (Post 35712247)
Do CRJ-550s get PDBs? They're only staffed by one FA, and in my experience, that FA is usually busy at the front informing the boarding Y pax that they can use the mid-cabin closests for their carry-ons. Then inflight, the FA serves the F cabin, and informs them that the FA will now have to go serve the Y cabin, so if F pax want anything in the meantime, they can help themselves from the pantry near the front galley.

A number of 550 routes are short enough that even an ADB is not a given (though the FAs typically really hustle... impressive on an RIC-IAD that tops out at 8000' and ~25 minutes wheels up to wheels down), GoJet FAs as a group really earn their pay more consistently than many of the others. I haven't observed the 'help yourself' spiel since COVID though I have been seeing some hints it may be on its way back (e.g. far more generous snack catering)

The majority of my 550 flights the PDB takes the form of one of those little baby bottles of water UA fell in love with during COVID -- about 50/50 of it being on the seat already before boarding starts or being passed out just before the door closes. No options offered -- water, BYONAD, or nothing.

Lori_Q Nov 2, 2023 12:39 pm

UA397, DEN-SJC, 8:01 a.m. PDBs were water & mimosas for a 12-seat FC cabin on an A-319. It seemed odd that they were offering a mimosa rather than orange juice. I didn't ask whether I could have something different -- maybe they were just offering the crowd-pleasers on the first flight of the day?

JerseyCityS Nov 24, 2023 8:47 pm

11/22 EWR BUF EMB 175 - water/OJ offered. Asked for prosecco, and served a totally full glass with a smile. Full service after take off with refills. Off the charts crew.

11/24 BUF EWR EMB 175 - no PDB. Inbound early, boarding early, no reason at all. In flight was told that this flight didn't even qualify for a beverage service, but it was offered. Since when is that a thing? Again, inconsistency at it's finest. Landed and was told gate woudlnt' be ready for 25 minutes. Passenber in 1C asked of a drink, and was told it wasn't permitted.

kirkwoodj Nov 29, 2023 6:19 am

Water or bubbles on FRA-IAH the other day. We both had one of each.

bob_the_d Nov 29, 2023 10:49 am


Originally Posted by lincolnjkc (Post 35714149)
The majority of my 550 flights the PDB takes the form of one of those little baby bottles of water UA fell in love with during COVID -- about 50/50 of it being on the seat already before boarding starts or being passed out just before the door closes. No options offered -- water, BYONAD, or nothing.

I really wish they would get rid of this, and mainline PDBs came in glassware like it used to. Not because of looks or anything, but I think about the sheer volume of plastic the network churns through on a daily basis and it must be a staggering amount of trash.

mahasamatman Nov 29, 2023 10:53 am


Originally Posted by bob_the_d (Post 35781400)
I think about the sheer volume of plastic the network churns through on a daily basis and it must be a staggering amount of trash.

Some airlines have switched to cardboard water bottles.

SPN Lifer Nov 29, 2023 2:49 pm


Originally Posted by lincolnjkc (Post # 664) (Post 35714149)
Mainline PDBs (primarily Midwest and North-Central East Coast) have been very consistent offering water+TOD alternate over the past 6 months or so... Express much less consistent. . . .

The majority of my 550 flights the PDB takes the form of one of those little baby bottles of water UA fell in love with during COVID -- about 50/50 of it being on the seat already before boarding starts or being passed out just before the door closes. No options offered -- water, BYONAD, or nothing. [Emphasis added.]

lincolnjkc :confused:

TOD = time of departure
BYONAD = bring your own . . . ?

TWA Guy Nov 30, 2023 5:53 am

Couldn't believe my ears but was offered PDB of choice last night on YUL-IAD on the E170, 1830 departure operated by Republic!

physioprof Nov 30, 2023 11:21 am


Originally Posted by TWA Guy (Post 35783477)
Couldn't believe my ears but was offered PDB of choice last night on YUL-IAD on the E170, 1830 departure operated by Republic!

On the overwhelming majority of UA & UX flights where I have not been proactively offered to-order PDB of choice, I have received my to-order choice upon request. My approach is as follows: "I know it's super busy before we take off, but if there's time, I would really appreciate a bloody mary. If there's no time, I'm happy to wait until we're in the air." IME, FAs--like everyone in a service industry--respond positively to empathy & being treated like fellow human beings.

LAX-1K Dec 2, 2023 4:25 pm

Dec 01 IAD-LAX UA 2276 on a 787 that boarded from door 2L (so no congestion in the front cabin). Boarding began 50mins prior to departure. PDB of water or sparkling wine passed on a tray at 15min prior to departure. I politely requested a quick Buffalo Trace on ice and was told "those carts aren't open yet and there isn't enough time."

Good service in the air, including proactive doubles.

Kmxu Dec 2, 2023 5:55 pm

No PDB for DEN-ORD
 
Because the late start of boarding, there was no PDB offered. The lunch was good. Service was excellent.


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