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-   -   PDB back! Experiences. (https://www.flyertalk.com/forum/united-airlines-mileageplus/2059933-pdb-back-experiences.html)

narvik Feb 6, 2024 8:14 am


Originally Posted by elmira56925 (Post 35974905)
The issue is the consequences if you ask for other options. We live in world that there’s backlash for something simple. You invite the FA to possibly go off on you if u ask for a screwdriver for a PDB on an early flight. Sad to say I’m scared to DEATH to ask. My biased opinion is that was the outcome management wanted to create.

Ah, yeah, there's that.
I'm inclined to test this theory on the next few flights. I'll report back...

kirkwoodj Feb 6, 2024 10:16 am


Originally Posted by elmira56925 (Post 35974905)
The issue is the consequences if you ask for other options. We live in world that there’s backlash for something simple. You invite the FA to possibly go off on you if u ask for a screwdriver for a PDB on an early flight. Sad to say I’m scared to DEATH to ask. My biased opinion is that was the outcome management wanted to create.

Yep I haven't asked for anything else for ages. On a morning flight with SO, we'll ask for mimosa if not offered, but that's been many moons ago.

physioprof Feb 6, 2024 10:50 am


Originally Posted by narvik (Post 35974664)
This is crucial here, as we ought to separate into a few different categories/possibilities here, IMO:

1) no PDB offered
2) no PDB offered but water bottle at seat
3) tray with water, OJ, and bubbles (or tray with water & bubbles) but other drinks provided upon request
4) tray with water, OJ, and bubbles (or tray with water & bubbles) and any other drink request refused

Simply posting "water & sparkling wine" likely only refers to the two choices being offered on the tray that's being carried down the isle by the FA.
It doesn't shed any light on whether that same FA would have brought anything else if asked. I completely understand an FA doing it this way, if it is his/her experience that "water & bubbles" covers 80+% of what passengers want...AS LONG AS they're willing to go back into the galley and fill other requests.


Originally Posted by elmira56925 (Post 35974905)
The issue is the consequences if you ask for other options. We live in world that there’s backlash for something simple. You invite the FA to possibly go off on you if u ask for a screwdriver for a PDB on an early flight. Sad to say I’m scared to DEATH to ask. My biased opinion is that was the outcome management wanted to create.

IME on many dozens of flights over the last couple years (since PDB return in 2021), I have almost always received my request for a PDB bloody mary. On those few occasions when I have not been accommodated, it has always been politely declined and explained that it will have to wait until we are in flight. When declined, I always say, "I totally understand, but if you there is time before we depart, I would definitely appreciate it". And probably half the time, even though explicitly declined at first, I am eventually accommodated before departure. I have never even once received a rude or exasperated response to any of my requests.

hurnik Feb 6, 2024 2:20 pm


Originally Posted by physioprof (Post 35975592)
IME on many dozens of flights over the last couple years (since PDB return in 2021), I have almost always received my request for a PDB bloody mary. On those few occasions when I have not been accommodated, it has always been politely declined and explained that it will have to wait until we are in flight. When declined, I always say, "I totally understand, but if you there is time before we depart, I would definitely appreciate it". And probably half the time, even though explicitly declined at first, I am eventually accommodated before departure. I have never even once received a rude or exasperated response to any of my requests.

Mostly for my curiosity, but what do you do if the FA just sits/stands there gabbing with the other FA's after boarding is completed and you've still got 10-15 minutes left before they close the door?
Do you ring the call button or approach them to ask about a PDB?

(Only had this happen once on UA, once on DL, and multiple times on AA). I never got the courage to ask.

elmira56925 Feb 6, 2024 3:21 pm


Originally Posted by hurnik (Post 35976214)
Mostly for my curiosity, but what do you do if the FA just sits/stands there gabbing with the other FA's after boarding is completed and you've still got 10-15 minutes left before they close the door?
Do you ring the call button or approach them to ask about a PDB?

(Only had this happen once on UA, once on DL, and multiple times on AA). I never got the courage to ask.

proceed with caution!!!!!

narvik Feb 6, 2024 3:36 pm


Originally Posted by hurnik (Post 35976214)
....what do you do if the FA just sits/stands there gabbing with the other FA's after boarding is completed....

Approach them abruptly, and say in a loud voice: "Hey, YOU!"
/s

LimeyFlyer Feb 6, 2024 4:58 pm


Originally Posted by hurnik (Post 35976214)
Mostly for my curiosity, but what do you do if the FA just sits/stands there gabbing with the other FA's after boarding is completed and you've still got 10-15 minutes left before they close the door?
Do you ring the call button or approach them to ask about a PDB?

You sneak behind them why they are distracted and help yourself to whatever takes your fancy :-)

WineCountryUA Feb 6, 2024 7:08 pm


Originally Posted by elmira56925 (Post 35976435)
proceed with caution!!!!!

Why?????

narvik Feb 6, 2024 7:28 pm


Originally Posted by WineCountryUA (Post 35976906)
Why?????

Backlash? (See post #255)

WineCountryUA Feb 6, 2024 7:41 pm


Originally Posted by narvik (Post 35976932)
Backlash? (See post #255)

Nonesense!

elmira56925 Feb 7, 2024 5:45 am


Originally Posted by WineCountryUA (Post 35976959)
Nonesense!

not in my opinion. FAs now all have an attitude given very poor management and inconsistency. If you ask for something simple as an alternative PDB than get ready for an argument.

Come on. I can barely get them to take my jacket before departure and to even get it back before landing. And your response is “nonsense”?

physioprof Feb 7, 2024 10:53 am


Originally Posted by elmira56925 (Post 35977855)
not in my opinion. FAs now all have an attitude given very poor management and inconsistency. If you ask for something simple as an alternative PDB than get ready for an argument.

Come on. I can barely get them to take my jacket before departure and to even get it back before landing. And your response is “nonsense”?

As I pointed out above, this is not at all my recent experience on many dozens of flights on United Airlines over the last couple years (and many hundreds of flights over decades). As is abundantly clear reading this forum, based on the reports (undoubtedly all sincere) of UA experiences of FlyerTalk flyers, one would conclude that there are two completely different airlines doing business as "United Airlines". My theory is that FAs, TAs, GAs, etc (like all customer service workers across the retail economy) are extremely attuned to and perceptive of the "vibe" & attitude of each customer, and respond accordingly. Of course, it is certainly arguable that true professionalism would preclude responding differently to each customer on this basis, absent flagrant customer discourtesy.


Originally Posted by hurnik (Post 35976214)
Mostly for my curiosity, but what do you do if the FA just sits/stands there gabbing with the other FA's after boarding is completed and you've still got 10-15 minutes left before they close the door?
Do you ring the call button or approach them to ask about a PDB?

(Only had this happen once on UA, once on DL, and multiple times on AA). I never got the courage to ask.

In over forty years of flying, I have only ever rang the call button once, and it was because I mistook it for the light switch.

WineCountryUA Feb 7, 2024 11:26 am


Originally Posted by elmira56925 (Post 35977855)
not in my opinion. FAs now all have an attitude given very poor management and inconsistency. If you ask for something simple as an alternative PDB than get ready for an argument.

Come on. I can barely get them to take my jacket before departure and to even get it back before landing. And your response is “nonsense”?

All I can relate is my experiences, as the other poster did. In my flying I have never been afraid of retribution by a FA (nor have I seen such an experience). Yes, very occasionally, a FAs may be inattentive / abrupt / snarly / .... And yes some customers, typically very inebriated, have been taken off a flight (and the infamous Dao incident which was a complex situation handled badly and not by FAs). But asking for PDB, that's nonesense IME.

elmira56925 Feb 7, 2024 1:00 pm


Originally Posted by WineCountryUA (Post 35978834)
All I can relate is my experiences, as the other poster did. In my flying I have never been afraid of retribution by a FA (nor have I seen such an experience). Yes, very occasionally, a FAs may be inattentive / abrupt / snarly / .... And yes some customers, typically very inebriated, have been taken off a flight (and the infamous Dao incident which was a complex situation handled badly and not by FAs). But asking for PDB, that's nonesense IME.

so what you’ve saying is that customers have the right to politely push back if their choice of PDB is rejected? Maybe that would have worked in the past. It doesn’t fly these days. Yes I agree some FAs would be glad to get ur choice of drink. However it seems the majority have been taught or became accustomed to laziness and just give a sorry excuse like “all the alcohol is stored and not taken out until we’re in the air.”

WineCountryUA Feb 7, 2024 1:16 pm


Originally Posted by elmira56925 (Post 35979129)
so what you’ve saying is that customers have the right to politely push back if their choice of PDB is rejected? ...

"Politely push back" is a loaded phrase and may not be viewed in that spirit. Ask and if they say not now, Let it drop. It takes two to have an argument. Going down the path of schooling the FA on their job is a losing proposition which you will never win and if escalated become be a problem. As others have mention there are better ways to approach this -- such as saying "if you get a chance later"
But the act of initially asking will not be a problem. The act of insisting, you will not win, so why do it.


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