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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

View Poll Results: What do you think of the recent UA changes in Changes fees?
Good idea: No Domestic Change fee w/ no rebooking residual AND No Standby fee/Free SDC all elites
148
64.35%
Good idea: No Domestic Change fee w/ no rebooking residual but NOT No Standby fee/Free SDC all elite
25
10.87%
Good idea: No Standby fee/Free SDC all elite but NOT No Domestic Change fee w/ no rebooking residual
18
7.83%
Neutral /don’t care about either
30
13.04%
Don’t like / think either is a good idea
9
3.91%
Voters: 230. You may not vote on this poll

Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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Old Jun 28, 22, 1:53 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: DELee
Wiki Link
Latest Update: 23 December 2021:

"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly...ngefeesaregone
We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more

For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if they’re issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
(change fee waiver) Terms and Conditions: https://www.united.com/ual/en/us/fly...ChangeFeeTerms

Tickets: Applies to standard fare tickets issued between March 3, 2020, and January 31, 2022, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

New fine print (1 April 2021)
  • You can change Basic Economy tickets without change fees if the ticket is issued by April 30, 2021,
  • and all other international travel without change fees if the ticket is issued by May 31, 2021.
  • If the new flight is priced lower, the customer may change without paying a change fee, and may be given residual value in the form of a future flight credit.
Updated 30 Sept 2021
Tickets: Applies to standard fare tickets issued between March 3, 2020, and December 31, 2021, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

Originally Posted by spartacusmcfly View Post
I just went through the process on a post-April 1st itinerary and was issued the new FFC vs ETCs. The agent tried to explain the new FFCs in detail:

The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)

The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!

I can live with all this, in exchange for no change fees, and reclaiming residual!
The fine-print on the change rules:
  1. If the new ticket costs less, the residual value from the old ticket is lost
  2. Multiple cancelled reservations cannot be combined to pay for a more expensive ticket
  3. Strictly U.S. and Mexico or the Caribbean only (excludes Canada) and excludes Basic Economy and International flights
    1. Worldwide until Dec 31, 2020
United Airlines Permanently Eliminates Change Fees
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.

......
Related Threads
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)

UA will extend BE/International change fee waiver (In response to AA?)
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Old Jun 26, 22, 2:45 pm
  #886  
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Originally Posted by 1k-all-the-way View Post
Sorry to be confused but are there still no change fees for regular economy tickets booked USA to Europe? An agent just tried to charge me but i plan to HuCA....
No change fees but potential fare difference

What was the dollar amount?
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Old Jun 26, 22, 3:12 pm
  #887  
 
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Originally Posted by WineCountryUA View Post
No change fees but potential fare difference

What was the dollar amount?
$200 or $250. I didn't listen because I thought it was wrong. Had long hold times so often means you get an agent who knows less...

Called back all good.
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Old Jun 26, 22, 8:06 pm
  #888  
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Originally Posted by 1k-all-the-way View Post
Sorry to be confused but are there still no change fees for regular economy tickets booked USA to Europe? An agent just tried to charge me but i plan to HuCA....
No change fees if it was booked ex-USA (if it was EU-USA-EU roundtrip, for example, or Canada-EU via USA, those tickets might have change fees, depending on the fare rules (for my part, I’ve looked at Canada - US tickets that technically aren’t part of ‘no change fees’ but specific fare rules specify ‘no charge for changes’)

There are still a couple of common scenarios where you might need to pay extra, but are not change fees. They are:

- fare difference - if changing from flight XYZ on Monday, booked in L class to same flight next day, which only has lowest as T available, you’d be charged whatever the amount is to ‘upfare’ from L to T - that is strcitlh a fare difference, not a change fee (same thing WN has done forever)
- Change to lower fare on same flight:many agents are still quoting a $50 fee to take advantage of a lower fare on the same flights you already booked at a higher fare, within 30 days of issue. Technically, this is still in force - realistically, you can get around this on the website self-serve by changing to a different flight, then changing back, or canceling outright, then starting a brand new booking while using the newly issued FFC to pay.

If I was a betting man, I’d guess it was one of these two items rather than a change fee per say.
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Old Jun 26, 22, 8:15 pm
  #889  
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Originally Posted by emcampbe View Post
,,, If I was a betting man, I’d guess it was one of these two items rather than a change fee per say.
Given the second agent handled it correctly, I doubt it was either but rather a MOLA / undertrained agent.
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Old Jun 28, 22, 12:59 am
  #890  
 
Join Date: Feb 2004
Posts: 70
United cancellation fee

Hello,
‘I bought a $306 one way nonrefundable economy ticket to PVR, Mexico. I wonder if I cancel it, will there be fee. I know there will be no change fee.
I could not find cancellation fee rule on united.com Please help! TIA.
what is the best way to keep that $306 for future use? Thanks.
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Old Jun 28, 22, 1:23 am
  #891  
 
Join Date: Apr 2009
Posts: 286
Can I get a future flight credit for canceling a BASIC ECONOMY ticket after 24 hours?
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Old Jun 28, 22, 1:30 am
  #892  
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Originally Posted by moefl View Post
Can I get a future flight credit for canceling a BASIC ECONOMY ticket after 24 hours?
not anymore. Up until the beginning of this year, they made an exception to the no changes/no cancel for BE. Not anymore.

my understanding is if your ticket is domestic BE, you can still pay a fee to ‘upgrade’ to regular economy features, then cancel and get an FFC.
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Old Jun 28, 22, 1:51 am
  #893  
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Originally Posted by tiffany View Post
Hello,
‘I bought a $306 one way nonrefundable economy ticket to PVR, Mexico. I wonder if I cancel it, will there be fee. I know there will be no change fee.
I could not find cancellation fee rule on united.com Please help! TIA.
what is the best way to keep that $306 for future use? Thanks.
Nonrefundable tickets don't have cancellation fees, because cancellation fees only apply when you refund a ticket. Nonrefundable tickets are only subject to change fees, which, for a US departure, is zero.

If you cancel a wholly unused ticket to PVR, you will have the full fare amount available for use by the same traveler on United.com, for purchases made through December 31, 2023. If you have a partially used ticket, the situation is much more complicated.

Think of cancellation on a non-refundable ticket as a really slow change... you begin the change today, when you remove the existing flights, and you complete it later, when you use that credit for new flights.
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Old Jul 2, 22, 3:30 pm
  #894  
 
Join Date: May 2020
Posts: 51
Sorry, I just wanted to make doubly sure I'm not misunderstanding what has been posted over the last several pages, as I never fly UA and have never read fare rules in my life.

It sounds like if a ticket says the following in the fare basis rules, this ticket is effectively still eligible for a free change (subject to any fare difference) prior to departure? This effectively overrides any other policy they have regarding change fees being reinstated for international-originating itineraries, despite the fact they've announced their change fee waiver policy wouldn't apply to international-originating itineraries any longer?

This is what the relevant section says:
Code:
Fare rules & restrictions

United (UA) GAA5AFEN YVR to SFO

Category 16: Penalties
CANCELLATIONS
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW/REFUND.
NOTE -
--
TICKET IS NON-REFUNDABLE
--
TAX - US/ZP/XF - WILL NOT BE REFUNDED
--
THE NON-REFUNDABLE CANCELLATION AMOUNT OF THE
TICKET BEING EXCHANGED REMAINS NON-REFUNDABLE
AND CARRIED FORWARD IN THE ENDORSEMENT BOX OF
THE NEW TICKET
CHANGES
BEFORE DEPARTURE
CHANGES PERMITTED FOR REISSUE.
NOTE -
--
--
//// CHANGE FREE OF CHARGE ////
--
--
BEFORE DEPARTURE OPTIONS -
--
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET
VALIDITY CANCEL OF TICKETED RESERVATIONS OF A
WHOLLY UNUSED TICKET -
TRAVEL MUST BEGIN WITHIN ONE YEAR OF THE
ORIGINAL TICKET ISSUE DATE
EXCEPTION - FOR TICKETS ISSUED ON/BEFORE
12/31/22 TRAVEL MUST COMMENCE BY 12/31/23
--
THE NON-REFUNDABLE AMOUNT OF THE TICKET
BEING EXCHANGED REMAINS NON-REFUNDABLE AND
CARRIED FORWARD IN THE ENDORSEMENT BOX OF THE
NEW TICKET
--
QUALIFYING CURRENT DAY FARE
CANCEL OF TICKETED RESERVATIONS OF A
WHOLLY UNUSED TICKET / CHANGE TO 1ST
TICKETED FLIGHT COUPON
--
REPRICE USING --CURRENT FARES-- IN EFFECT TODAY
--
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. UA FARES ARE USED EXCEPT EOU/ERU
2. FARE BREAK POINT CHANGES ARE PERMITTED
3. VALIDATE ADVANCE RESERVATION REQUIREMENTS
4. ADVANCE RESERVATION/TKG IS MEASURED FROM
REISSUE DATE TO DEPARTURE OF PRICING UNIT
--
--
RESIDUAL VALUE WILL BE IGNORED/FORFEITED ON
NON-REFUNDABLE FARE TICKETS
--
COLLECT FARE DIFFERENCE IF APPLICABLE
Thanks - apologies for the repetitive question.

Last edited by Denguin; Jul 2, 22 at 3:37 pm
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Old Jul 2, 22, 7:36 pm
  #895  
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Originally Posted by Denguin View Post
Sorry, I just wanted to make doubly sure I'm not misunderstanding what has been posted over the last several pages, as I never fly UA and have never read fare rules in my life.

It sounds like if a ticket says the following in the fare basis rules, this ticket is effectively still eligible for a free change (subject to any fare difference) prior to departure? This effectively overrides any other policy they have regarding change fees being reinstated for international-originating itineraries, despite the fact they've announced their change fee waiver policy wouldn't apply to international-originating itineraries any longer?

This is what the relevant section says:
Code:
Fare rules & restrictions

United (UA) GAA5AFEN YVR to SFO

Category 16: Penalties
CANCELLATIONS
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW/REFUND.
NOTE -
--
TICKET IS NON-REFUNDABLE
--
TAX - US/ZP/XF - WILL NOT BE REFUNDED
--
THE NON-REFUNDABLE CANCELLATION AMOUNT OF THE
TICKET BEING EXCHANGED REMAINS NON-REFUNDABLE
AND CARRIED FORWARD IN THE ENDORSEMENT BOX OF
THE NEW TICKET
CHANGES
BEFORE DEPARTURE
CHANGES PERMITTED FOR REISSUE.
NOTE -
--
--
//// CHANGE FREE OF CHARGE ////
--
--
BEFORE DEPARTURE OPTIONS -
--
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET
VALIDITY CANCEL OF TICKETED RESERVATIONS OF A
WHOLLY UNUSED TICKET -
TRAVEL MUST BEGIN WITHIN ONE YEAR OF THE
ORIGINAL TICKET ISSUE DATE
EXCEPTION - FOR TICKETS ISSUED ON/BEFORE
12/31/22 TRAVEL MUST COMMENCE BY 12/31/23
--
THE NON-REFUNDABLE AMOUNT OF THE TICKET
BEING EXCHANGED REMAINS NON-REFUNDABLE AND
CARRIED FORWARD IN THE ENDORSEMENT BOX OF THE
NEW TICKET
--
QUALIFYING CURRENT DAY FARE
CANCEL OF TICKETED RESERVATIONS OF A
WHOLLY UNUSED TICKET / CHANGE TO 1ST
TICKETED FLIGHT COUPON
--
REPRICE USING --CURRENT FARES-- IN EFFECT TODAY
--
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. UA FARES ARE USED EXCEPT EOU/ERU
2. FARE BREAK POINT CHANGES ARE PERMITTED
3. VALIDATE ADVANCE RESERVATION REQUIREMENTS
4. ADVANCE RESERVATION/TKG IS MEASURED FROM
REISSUE DATE TO DEPARTURE OF PRICING UNIT
--
--
RESIDUAL VALUE WILL BE IGNORED/FORFEITED ON
NON-REFUNDABLE FARE TICKETS
--
COLLECT FARE DIFFERENCE IF APPLICABLE
Thanks - apologies for the repetitive question.
Change fee policy would be ‘global’ so-to-speak - you are posting fare rules which are specific to your route and fare. Those can change from fare-to-fare, even on the same ticket.

just curious the route you are on for this. yes, on this fare, it specifies ‘change free of charge’, so you should be good to go - it’s non-refundable but you’d get an ETC for full value, valid for travel commencing by 12/31/23 if you don’t select a new flight right away. As you note, you’d be charged for any fare difference of a new flight.

Also something to watch out for is the fare rules for other fares on your ticket - for example, if this is the outbound of your ticket and there is a change fee specified on the return, than that will prevail if you make a change - even if only to a segment that is on this fare, as the highest restrictions on a ticket are the ones that will prevail.

it’s always interesting to see how the fare rules are coded via policy, as UA still seems to have kept the ‘residual value will be ignored/forfeited’, even though UA policy changed on that long ago, and residual value is still available to you as an FFC if you rebook a flight that costs less.
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Old Jul 3, 22, 12:57 am
  #896  
 
Join Date: May 2020
Posts: 51
Originally Posted by emcampbe View Post
Change fee policy would be ‘global’ so-to-speak - you are posting fare rules which are specific to your route and fare. Those can change from fare-to-fare, even on the same ticket.

just curious the route you are on for this. yes, on this fare, it specifies ‘change free of charge’, so you should be good to go - it’s non-refundable but you’d get an ETC for full value, valid for travel commencing by 12/31/23 if you don’t select a new flight right away. As you note, you’d be charged for any fare difference of a new flight.

Also something to watch out for is the fare rules for other fares on your ticket - for example, if this is the outbound of your ticket and there is a change fee specified on the return, than that will prevail if you make a change - even if only to a segment that is on this fare, as the highest restrictions on a ticket are the ones that will prevail.

it’s always interesting to see how the fare rules are coded via policy, as UA still seems to have kept the ‘residual value will be ignored/forfeited’, even though UA policy changed on that long ago, and residual value is still available to you as an FFC if you rebook a flight that costs less.
I appreciate the reply and explanation - that's very helpful. I don't fly UA ever, so it's re-assuring to have someone walk me through to check my understanding of yet another airline and their policies.

Route is YVR to SFO RT, for October. As others have noticed, it seems that many tickets to the US originating from Canada do still seem to have a change fee waiver, despite their policy having excluded internationally originating flights since Jan 2022.

Whether it's by design, or laziness to change all the fare bases back, certainly no complaints here! Thanks again.
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Old Jul 3, 22, 5:00 am
  #897  
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Originally Posted by Denguin View Post
I appreciate the reply and explanation - that's very helpful. I don't fly UA ever, so it's re-assuring to have someone walk me through to check my understanding of yet another airline and their policies.

Route is YVR to SFO RT, for October. As others have noticed, it seems that many tickets to the US originating from Canada do still seem to have a change fee waiver, despite their policy having excluded internationally originating flights since Jan 2022.

Whether it's by design, or laziness to change all the fare bases back, certainly no complaints here! Thanks again.
highly doubt laziness - if they wanted the change fees ex-Canada - they’d put in the effort to do it. I was curious to see if they had that in place for fares out of other areas as well - haven’t gone around checking, but definitely have looked up various potential trips Ex-Canada (YYZ and YVR) and all have had that same ‘no charge for changes’ line. I suspect all the ex-Canada fares do, but couldn’t say for sure. In which case I’m not sure why they don’t promote it with the ex-US no change fees marketing, but maybe the intention is to change that for Canada at some point even if they don’t do it for ex-US.

Do note this is not a ‘waiver’, but specifically a fare rule. A waiver would have to be more general, a rule as it is could be targeted very specifically to certain fares and not others. For example, they could start charging change fees ex-Canada on all W fares or lower, but not on higher ones, or even on specific, say, K fare basis’ but not on other K fare basis’.
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