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UA will extend BE/International change fee waiver (In response to AA?)

UA will extend BE/International change fee waiver (In response to AA?)

Old Nov 20, 20, 8:02 am
  #1  
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UA will extend BE/International change fee waiver (In response to AA?)

United started off with dropping domestic change fees, but left international fees in place.
Now that American has dropped them, will UA match?
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Old Nov 20, 20, 8:52 am
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https://ca.reuters.com/article/us-un...-idCAKBN280067

United, American Airlines to scrap change fees for overseas flights

"United said it will announce an extension of its change fee waiver for basic economy and international tickets later this year “to continue to offer more flexibility to all customers who travel with us.”"



I guess American is "committing" to permanent change whereas United is "committing" to extending the waiver.

Not sure the semantics matter much here.
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Old Nov 20, 20, 9:08 am
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United has fallen so far behind AAs customer friendly moves of late.
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Old Nov 20, 20, 9:56 am
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In fairness, I do think United will eventually match American's move of permanently ditching change fees, but it's not a structural move UA can make unilaterally or instantly. Recall UA has a more extensive set of bilateral and multilateral joint venture relationships with foreign carriers than American, and even when the partners agree on the policy it takes time to work through the commercial/financial implications and process implementation issues.
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Old Nov 20, 20, 1:15 pm
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It's all marketing semantics. Nothing is "permanent".

The grass is also not necessarily greener. The loss of change fee revenue and the effective creation of "flex for all" will wind up costing a lot more for those who enjoyed deep discounts under the penalty fee system.
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Old Nov 20, 20, 4:33 pm
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Remember, each of the big 3 typically bring in $2B of cash/month for travel that won't take place for 6 months.

Travelers are ready to book international summer travel, however, the change fees and lack of residual value credit are gating this spend.

AA needs the cash badly, so they've removed all barriers and are hoping to bring in $6B in cash during Dec/Jan/Feb.

UA's warning to investors today shows they're also worried about this advanced cash not flowing in. “There has been a deceleration in system bookings and an uptick in cancellations as a result of the recent spike in Covid-19 cases,’ United said in a regulatory filing.

UA will likely match:
1. Eliminating all change fees
2. Offering residual credit
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Old Nov 20, 20, 5:59 pm
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It is quite logical that with all the cancellations, and the difficulties or delays in obtaining refunds, consumers are now quite skittish in making advance purchases.

UA will need to do something to overcome this resistance, or adapt to a much higher percentage of "last minute" reservations.
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Old Nov 21, 20, 10:51 am
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Is it just me or is this thread title misleading?
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Old Nov 21, 20, 11:26 am
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Originally Posted by TerryK View Post
Is it just me or is this thread title misleading?
How?
What would be a better title?
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Old Nov 21, 20, 12:29 pm
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Originally Posted by WineCountryUA View Post
What would be a better title?
Title: Will UA match Southwest's Fee Policy (except luggage)?

- No domestic change fees
- No int'l change fees
- No mileage usage fees
- No mileage redeposit fees
- No standby fees
- No call center fees
- Full credit for residual value (i.e. changing to a lower-priced ticket)

AA matched Southwest, see below...
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Old Nov 21, 20, 12:31 pm
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Originally Posted by WineCountryUA View Post
How?
What would be a better title?
UA will extend BE/International change fee waiver (In response to AA?)
I read it as: UA announced extension of BE/International change fee waiver in response to AA.

What about: Will UA extend BE/International change fee waiver in response to AA?
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Old Nov 21, 20, 12:35 pm
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Originally Posted by TerryK View Post
I read it as: UA announced extension of BE/International change fee waiver in response to AA.

What about: Will UA extend BE/International change fee waiver in response to AA?
from the second post
Originally Posted by threeoh View Post
https://ca.reuters.com/article/us-un...-idCAKBN280067

United, American Airlines to scrap change fees for overseas flights

"United said it will announce an extension of its change fee waiver for basic economy and international tickets later this year “to continue to offer more flexibility to all customers who travel with us.”"

I guess American is "committing" to permanent change whereas United is "committing" to extending the waiver.

Not sure the semantics matter much here.
Unless you are thinking UA might not do what it told Reuters?
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Old Nov 21, 20, 12:38 pm
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Originally Posted by WineCountryUA View Post
from the second post


Unless you are thinking UA might not do what it told Reuters?
Oh. I missed that. So, UA followed or will follow. This leave DL as the hold out for now.
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