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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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View Poll Results: What do you think of the recent UA changes in Changes fees?
Good idea: No Domestic Change fee w/ no rebooking residual AND No Standby fee/Free SDC all elites
148
64.35%
Good idea: No Domestic Change fee w/ no rebooking residual but NOT No Standby fee/Free SDC all elite
25
10.87%
Good idea: No Standby fee/Free SDC all elite but NOT No Domestic Change fee w/ no rebooking residual
18
7.83%
Neutral /don’t care about either
30
13.04%
Don’t like / think either is a good idea
9
3.91%
Voters: 230. You may not vote on this poll

Old Aug 30, 2020, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DELee
Latest Update: 23 December 2021:

"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly/travel/notices.html#changefeesaregone
We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more

For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if they’re issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
(change fee waiver) Terms and Conditions: https://www.united.com/ual/en/us/fly/travel/notices.html#ChangeFeeTerms

Tickets: Applies to standard fare tickets issued between March 3, 2020, and January 31, 2022, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

New fine print (1 April 2021)
  • You can change Basic Economy tickets without change fees if the ticket is issued by April 30, 2021,
  • and all other international travel without change fees if the ticket is issued by May 31, 2021.
  • If the new flight is priced lower, the customer may change without paying a change fee, and may be given residual value in the form of a future flight credit.
Updated 30 Sept 2021
Tickets: Applies to standard fare tickets issued between March 3, 2020, and December 31, 2021, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

Originally Posted by spartacusmcfly
I just went through the process on a post-April 1st itinerary and was issued the new FFC vs ETCs. The agent tried to explain the new FFCs in detail:

The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)

The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!

I can live with all this, in exchange for no change fees, and reclaiming residual!
The fine-print on the change rules:
  1. If the new ticket costs less, the residual value from the old ticket is lost
  2. Multiple cancelled reservations cannot be combined to pay for a more expensive ticket
  3. Strictly U.S. and Mexico or the Caribbean only (excludes Canada) and excludes Basic Economy and International flights
    1. Worldwide until Dec 31, 2020
United Airlines Permanently Eliminates Change Fees
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.

......
Related Threads
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)

UA will extend BE/International change fee waiver (In response to AA?)
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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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Old Nov 22, 2021, 1:59 pm
  #706  
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Originally Posted by N104UA
Had a Thanksgiving weekend trip drop by over $200pp. As everyone is aware you can't just select the same flight to get the lower fare class. I did though figure out something to avoid generating multiple FFCs, you can use Advanced Search to search with your original fare class then change to a different flight for a $0 cost/credit, then you can change again back to your original flight and create just one FFC.
yes, some of us noted upthread a while ago. You can not change from same flight to same flight for a price drop (only way it works is to get a different fare category - restricted to flexible will work, or F to Y or vv. will also work). You must change to a completely different flight. This is presumably UAs way of discouraging the option of taking advantage of a simple price drop.

i also tried just to cancel the itin completely and change back to the initial one - that also doesn’t seem to work (IME, though someone else claimed it worked for them). It just causes an extra step (cancel, then come back to confirm change to different flight, then come back again to change back to original).
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Old Nov 23, 2021, 5:36 pm
  #707  
 
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as i understand change fees are stillreqd for international flights from overseas destinations to us?
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Old Nov 23, 2021, 5:43 pm
  #708  
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Originally Posted by bryanwallace
as i understand change fees are stillreqd for international flights from overseas destinations to us?
IIrC, there is a waiver that still exists for these flights - I think as long as it’s booked by Dec. 31 (and not booked as BE). Difference is this is a temporary waiver, vs. the ‘no change fees’ ex-US which is ‘permanent’ (ie, until UA decides they want to implement them again - I’m under no illusion that the word permanent actually means that - just that there are no plans to change this at the moment).
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Old Nov 23, 2021, 5:54 pm
  #709  
 
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Originally Posted by emcampbe
IIrC, there is a waiver that still exists for these flights - I think as long as it’s booked by Dec. 31 (and not booked as BE). Difference is this is a temporary waiver, vs. the ‘no change fees’ ex-US which is ‘permanent’ (ie, until UA decides they want to implement them again - I’m under no illusion that the word permanent actually means that - just that there are no plans to change this at the moment).
thanks-but doesnt it have to be booked this yr for a flight this yr?ie couldnt book this yr for a flight in 2022 and be eligible for free changes??
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Old Nov 23, 2021, 9:30 pm
  #710  
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Originally Posted by bryanwallace
thanks-but doesnt it have to be booked this yr for a flight this yr?ie couldnt book this yr for a flight in 2022 and be eligible for free changes??
That’s not how I read it, at least for non-BE fares - direct from the terms of the waiver UAs site:
Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee.
you will be required to pay any fare difference, but sounds (at least, to me) like as long as you are not on a BE fare, and the ticket is issued by Dec. 31, regardless of when travel begins, there would not be a change fee - and BE is more restricted as the travel does need to start by Dec 31 (and who can keep up - didn’t realize they re-extended the waiver for BE fares).
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Old Nov 23, 2021, 9:37 pm
  #711  
 
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Originally Posted by emcampbe
That’s not how I read it, at least for non-BE fares - direct from the terms of the waiver UAs site:

you will be required to pay any fare difference, but sounds (at least, to me) like as long as you are not on a BE fare, and the ticket is issued by Dec. 31, regardless of when travel begins, there would not be a change fee - and BE is more restricted as the travel does need to start by Dec 31 (and who can keep up - didn’t realize they re-extended the waiver for BE fares).
many thanks-however based on your link as my travel originates outside the us (going to the us int travel) then these rules dont seem to apply-is that a correct reading?
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Old Nov 29, 2021, 8:05 am
  #712  
 
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Originally Posted by bryanwallace
many thanks-however based on your link as my travel originates outside the us (going to the us int travel) then these rules dont seem to apply-is that a correct reading?
I am also interested - but as per my experience, all tickets (purchased directly from .bomb or the app) seem to be changeable, ex-BOM...

However, I have been trying to book fully refundable fares, but they end up not being so - as per the 1k line - as I was using some ETCs/FFCs...
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Old Nov 29, 2021, 11:55 am
  #713  
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Originally Posted by bryanwallace
many thanks-however based on your link as my travel originates outside the us (going to the us int travel) then these rules dont seem to apply-is that a correct reading?
im not sure. It doesn’t seem to be specific when clicking on the link what they specifically match to. The link I clicked was in a paragaraph or two specifically about the international waiver, so I just assumed it applied.

i suspect, either way, that the waiver acts the same way as the domestic/ex-US international no change fees, so with same terms, but I’ll admit I have no personal experience on that, and don’t recall many specific reports in this thread. Either way, there is still the 24 hour refund period, so you can always book, call to ask if the term you are looking for applies, and if for some reason it doesn’t, can refund within 24 hours.

Originally Posted by SuperFlyBoy
I am also interested - but as per my experience, all tickets (purchased directly from .bomb or the app) seem to be changeable, ex-BOM...

However, I have been trying to book fully refundable fares, but they end up not being so - as per the 1k line - as I was using some ETCs/FFCs...
shouldn’t be a problem with ETCs - they function as a form of payment, so anything purchased with an ETC should follow the rules of the itinerary, but I wonder if this is one of the consequences of using FFC as payment. With the change to allowing it to be rebooked using FFC as a form of payment, instead of just where the itinerary is changed within the existing record, wonder if the old rules still apply, and I wonder if that’s what’s causing it. Furthermore, with it seeming as just a form of payment, I wonder if this consequence was kind of forgotten about, both by customers using it and by UA when trying to make this easier to use.

example: if you booked a non-refundable fare, those $ are always non-refundable, even if used to buy a new refundable ticket. So say you bought a non-refundable SFO-EWR (route completely made up) for $350, then canceled and used it toward a refundable BOM-EWR. Definitely the $350 from the FFC remains non-refundable (but in theory, whatever balance above that should be refundable. In addition, typically, the most restrictive fare rules of a ticket also apply - so even if paying all cash, if you booked a round trip BOM-EWR-BOM, with the outbound on a restricted non-refundable fare, and the return as refundable, if booked on a single PNR, the whole thing would be non-refundable. I wonder if the more restrictive fare rules of an existing ticket still apply, meaning the refundable fare you thought you were buying becomes non-refundable when using that old FFC to pay as the more restrictive, non-refundable rule in the old itinerary overrides the refundability of the new ticket. Just a thought off the top.
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Old Dec 3, 2021, 2:55 pm
  #714  
 
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Flight credit question for anyone who cancelled their flight

Hi. I have 2 tickets in the same reservation paid with cash. United doesn't seem to charge change or cancellation fees anymore. But, if cancelled, it says it will issue flight credit of $1100 for both tickets.
does it mean next time I book a flight it has to be at or over $1100 to make use of the credit and can it be under my name and other in the reservation or just me? The excess of course will be paid extra.

My flights just dropped by 20%, so I am thinking to just cancel it and rebook with cash and keep the flight credit, but I worry about the usage of the credit in the future.

Can we also convert it to ETC these days?

Any advice is appreciated 👍
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Old Dec 3, 2021, 3:19 pm
  #715  
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Originally Posted by ssg10
Hi. I have 2 tickets in the same reservation paid with cash. United doesn't seem to charge change or cancellation fees anymore. But, if cancelled, it says it will issue flight credit of $1100 for both tickets.
does it mean next time I book a flight it has to be at or over $1100 to make use of the credit and can it be under my name and other in the reservation or just me? The excess of course will be paid extra.

My flights just dropped by 20%, so I am thinking to just cancel it and rebook with cash and keep the flight credit, but I worry about the usage of the credit in the future.

Can we also convert it to ETC these days?

Any advice is appreciated 👍
No conversion to ETC anymore (at least not officially, YMMV you can see what an agent might do, but I haven't heard successful reports on FT for a long time).

For the price drop, while UA has no change/cancel fees, they don't make it so easy to get the price drop for the same flight. In order to do so, it requires two transactions. First, rebook the current itinerary for a different one (different frequency, same flight next day or day before, etc.) - easiest if the fare of this flight is the same as the existing fare, or the fare for the new flight. Then change again back to the existing flight with the lower price. Canceling will not help, as it will still be 'tied' to the initial flight, and when you try to rebook it will not allow you to rebook on the same flight again with the same fare type.
Lots of info. on this in the change fee thread.

When you change to the dropped fare, along with the new itinerary, you will also receive an email with details of the FFC, which will be the difference between old/new flights. The funds will be there, and available for use - for at least a year (though existing FFCs were extended a month or two ago until end of 2022, so you'll probably have until then to rebook).
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Old Dec 3, 2021, 3:29 pm
  #716  
 
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Thanks!


Originally Posted by emcampbe
. In order to do so, it requires two transactions. First, rebook the current itinerary for a different one (different frequency, same flight next day or day before, etc.) - easiest if the fare of this flight is the same as the existing fare, or the fare for the new flight. Then change again back to the existing flight with the lower price. Canceling will not help, as it will still be 'tied' to the initial flight, and when you try to rebook it will not allow you to rebook on the same flight again with the same fare type.
Lots of info. on this in the change fee thread.).
Correct me as I understood your reply.
First, change current reservation to new flight a day after or before, without cancelling it.
second, change it back to original flight schedule.
An email will be sent for the flight fare difference in flight credit form.

Thanks!
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Old Dec 3, 2021, 3:53 pm
  #717  
 
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Flight cancelation charge

Schedule to fly tomorrow V fare what is the change fee for this since COVID a lot of thu days have changed. Not feeling well if I want to reschedule what is the cost

thanks
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Old Dec 3, 2021, 4:20 pm
  #718  
 
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No change fee. You’ll get the full fare amount as a future flight credit in your united account to use for a future flight. That nasty old $200 fee to use the flight credit no longer applies.

Last edited by paule123; Dec 3, 2021 at 4:26 pm
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Old Dec 3, 2021, 5:23 pm
  #719  
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No fee to change/cancel - this is permanent for most tickets from the US, and waived for any ex-international bookings and basic economy bookings through the end of December. Just cancel online, and you'll have the full value to use for another flight, valid to book within at least 1 year from date of issue (though they extended all previous FFCs to be able to book until Dec. 31, 2022, so they're probably doing that for new ones, too).

If the new flight costs more, you'll need to pay the difference. If it costs less, the leftover value will be available to you after you book the new ticket.
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Old Dec 3, 2021, 5:32 pm
  #720  
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Originally Posted by ssg10
Thanks!




Correct me as I understood your reply.
First, change current reservation to new flight a day after or before, without cancelling it.
second, change it back to original flight schedule.
An email will be sent for the flight fare difference in flight credit form.

Thanks!
All correct. You can change to whatever you want - but using the same O-D is likely to have the same fares at some point. It is easier for the first change to be either to a flight with the same fare you currently have, or the same as the new lower fare on your existing flight. That way, you won't need to pay anything out of pocket for a increased fare (if another flight is more), and you'll be dealing with only one FFC. Whether you generate that FFC for the first change or the second doesn't really make a difference. One will be a $0 change, the other for whatever the credit is.

For the change to the lower fare, you should get another email almost simultaneously as your new e-receipt with the PNR with the credit. You should also see it in your account in the section that displays travel credits.
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