Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

UA COVID19 precautions: **REQUIRING** mask usage per CDC/DoT

UA COVID19 precautions: **REQUIRING** mask usage per CDC/DoT

    Hide Wikipost
Old Jun 18, 21, 3:13 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
Debating the value of masks is not appropriate for the UA forum -- we will discuss the UA requirements, enforcement and/or compliance. The value of masks is not UA specific issue (and not airline industry-specific either) and is best discussed elsewhere in a more universal format

WineCountryUA
UA coModerator

.22 April UA to provide "Social distancing" by blocking middles from advance seat assignments -- note middles can be assigned for those traveling together or at the gate if needed ... example notice and COVID-19: What we're doing to keep customers and employees safe


20 May 2020 United Launches United CleanPlus: A New Standard of Cleanliness and Safety in Partnership with Clorox and Cleveland Clinic ... (post)
"allowing customers to take alternative flights when we expect a flight to operate over 70% capacity." is included in the above announvement
Also NSRA not allowed if above 70%

15 June 2020 United Airlines Strengthens Onboard Mask Policy to Further Protect Passengers and Employees Against COVID-19 Spread ... (post)

July 2020 -- appears UA has dropped blocking pre-assignment of middles, still notifying if 70% booked

20 July -- "Traveling is different now, but we're still committed to your safety What to expect when you travel next", e-mail

22 July -- United Extends Mask Requirements to Airports






Print Wikipost

Old Jun 18, 21, 11:02 am
  #856  
 
Join Date: Dec 2011
Location: ORD
Programs: UA Premier Silver
Posts: 42
Honestly, I'm afraid to fly after my child turns 2 for the fear of being tossed off the plane like a sack of potatoes if he refuses to wear a mask the entire flight. I'm sure there is a huge difference between a 1 year and 364 day old and a 2 year old in their ability to tolerate a mask...
semifrequentflyer is offline  
Old Jun 18, 21, 11:17 am
  #857  
 
Join Date: Mar 2017
Programs: Does Non Rev count?
Posts: 359
Originally Posted by robertjw View Post
On UA's site they say that you must keep your mask on between sips and bites ( totally ridiculous). I haven't flown UA since before covid. I know it depends on the crew, but how strictly has this been enforced on your recent flights? I was on AA in March and we could keep the mask off all the time while eating and drinking.
As other have pointed out, it will vary from crew-to-crew. My advice, follow the rules. Debating if they are ridiculous or not won't change the circumstances during your flight, but it is a quick way to get removed from a flight or worse. Hopefully we will see some easing of restrictions in the next 4-12 weeks.
757FO is offline  
Old Jun 18, 21, 11:20 am
  #858  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K, Marriott Gold, IHG Platinum, Raddison Gold
Posts: 3,858
Originally Posted by semifrequentflyer View Post
Honestly, I'm afraid to fly after my child turns 2 for the fear of being tossed off the plane like a sack of potatoes if he refuses to wear a mask the entire flight. I'm sure there is a huge difference between a 1 year and 364 day old and a 2 year old in their ability to tolerate a mask...
I've seen plenty of other 2yr olds able to keep their mask on for the whole flight (except eating). I recall a flight where we had to turn off the runway and head back to the gate because a child refused to wear his seat belt and the mother would use profanities talking to her child while referring to the FA who kept trying to get the mother to get the seat belt on the child. Eventually, after the pilot made a few announcements, the child complied and we went on our way. Ofcourse the mother said "I'm never flying this airline again".

As for the OP, I've flown throughout the pandemic and when eating, I take my mask off when I start eating and put it back on after I finish eating. I usually finish eating in less than 10min. I've never gotten a complaint. Overall, most FA's don't do much for enforcement, they make the requirement announcements and then perhaps go after the overt people trying to not wear their mask at all. Ofcourse, there are outliers, some don't care at all, some make multiple lengthy announcements and will go around reminding everyone who doesn't have their nose covered. I've noticed the same on other airlines including in europe.

Last edited by WineCountryUA; Jun 18, 21 at 12:13 pm Reason: restored deletion
eng3 is offline  
Old Jun 18, 21, 11:46 am
  #859  
FlyerTalk Evangelist
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 11,757
Originally Posted by Kacee View Post
This has nothing to do with UA, it's a TSA directive, and all US carriers are required to comply. TSA SD-1544-21-02A

As with all airlines, enforcement levels depend on the particular crew.
While the directive may not be airline specific, where it comes to the policing of the policy during food/beverage consumption, UA seems to be on a very different level from most of the others.

At least in premium cabins flying on AA, B6, and DL, I'd say it's relatively common for passengers to remove their masks, or drop them below the chin during food/beverage service consumption without re-masking between individual sips/bites. I've yet to see a crew on any of these airlines ask the passenger to replace their mask during food/beverage consumption. Things might be different in the back, I'm not really sure. YMMV.
cmd320 is offline  
Old Jun 18, 21, 11:52 am
  #860  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 3,841
Originally Posted by cmd320 View Post

At least in premium cabins flying on AA, B6, and DL, I'd say it's relatively common for passengers to remove their masks, or drop them below the chin during food/beverage service consumption without re-masking between individual sips/bites. I've yet to see a crew on any of these airlines ask the passenger to replace their mask during food/beverage consumption.
Been on plenty of UA flights with the same
Kacee likes this.
HNLbasedFlyer is offline  
Old Jun 18, 21, 12:00 pm
  #861  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: أمريكا
Posts: 25,825
On a recent flight there was a guy (wearing sunglasses the whole flight) who needed to be told twice before we even left the gate to pull his mask up, and of course that was just the beginning of it - he also had a hard time complying with seatbelt requirements, including the polaris shoulder strap for takeoff/landing. Fortunately he slept the whole way or who knows what kind of other tricks he would have pulled out.

I feel bad for FAs who have to enforce policies on people who are intentionally being difficult.
Doppy is offline  
Old Jun 18, 21, 12:01 pm
  #862  
 
Join Date: Dec 2011
Location: ORD
Programs: UA Premier Silver
Posts: 42
Originally Posted by eng3 View Post
I've seen plenty of other 2yr olds able to keep their mask on for the whole flight (except eating). I recall a flight where we had to turn off the runway and head back to the gate because a child refused to wear his seat belt and the mother would use profanities talking to her child while referring to the FA who kept trying to get the mother to get the seat belt on the child. Eventually, after the pilot made a few announcements, the child complied and we went on our way. Ofcourse the mother said "I'm never flying this airline again".

As for the OP, I've flown throughout the pandemic and when eating, I take my mask off when I start eating and put it back on after I finish eating. I usually finish eating in less than 10min. I've never gotten a complaint. Overall, most FA's don't do much for enforcement, they make the requirement announcements and then perhaps go after the overt people trying to not wear their mask at all. Ofcourse, there are outliers, some don't care at all, some make multiple lengthy announcements and will go around reminding everyone who doesn't have their nose covered. I've noticed the same on other airlines including in europe.
My intention was not to say that all 2 year olds are unable to wear a mask, because I'm sure many are able to (There can be a large difference between a 2 and 2.99 year old). I was just pointing out in my situation I don't believe that my child at 1 year and 364 days will wake up the next day and become fully mask compliant. I would imagine many other parents would feel the same way. Just making a point that room for flexibility may not be a bad thing for issues that are not so cut and dry.
Anyway for me it's a moot point, because at least until 9/13/2021, the rules are the rules.
Repooc17 likes this.

Last edited by WineCountryUA; Jun 18, 21 at 12:16 pm Reason: quote updated to reflect Moderator edit; discuss of the appropriateness of the requirements are for other forum
semifrequentflyer is offline  
Old Jun 18, 21, 12:21 pm
  #863  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 54,683
As has been mentioned, the mask rules while inflight are requirements by governmental regulators and as such UA is required to enforce them. The appropriateness / validity of such requirements is not within UA's purview and neither are they in scope for this forum. Please let's restrict discussion to what UA and UA employees are doing / can control.

WineCountryUA
UA coModerator

Last edited by WineCountryUA; Jun 18, 21 at 3:52 pm
WineCountryUA is offline  
Old Jun 18, 21, 2:54 pm
  #864  
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 7,518
Well, FWIW, UA's T-5 days before departure e-mail says its federal law:
So it must be true.

David
DELee is offline  
Old Jun 18, 21, 3:49 pm
  #865  
FlyerTalk Evangelist
 
Join Date: May 2007
Location: Houston
Programs: UA Gold, Marriott Gold
Posts: 11,375
On my flight today the flight attendants were persistently but discretely enforcing the mask mandate.

United and their staff may get some relief coming, with DOT now facing bipartisan calls to relax the mask mandate on airlines and other forms of transportation.
mduell is offline  
Old Jun 18, 21, 3:51 pm
  #866  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 46,551
Originally Posted by cmd320 View Post
I've yet to see a crew on any of these airlines ask the passenger to replace their mask during food/beverage consumption.
Originally Posted by HNLbasedFlyer View Post
Been on plenty of UA flights with the same
Yeah the App says I have 13 UA segments in F this year, and I've only seen two instances of UA FAs policing mask usage (one of them at my request, before vaccines were available). Neither involved drinking or eating.

I do feel the overall attitude is more relaxed now, which I support, but you never know when an FA is going to power trip over this, or indeed, something entirely different.
cmd320 likes this.
Kacee is offline  
Old Jun 18, 21, 10:01 pm
  #867  
 
Join Date: Feb 2015
Location: SFO
Programs: UA 1MM 1K, BA Gold
Posts: 299
Originally Posted by semifrequentflyer View Post
Honestly, I'm afraid to fly after my child turns 2 for the fear of being tossed off the plane like a sack of potatoes if he refuses to wear a mask the entire flight. I'm sure there is a huge difference between a 1 year and 364 day old and a 2 year old in their ability to tolerate a mask...
We have one of those 2-year olds. She is very happy to put on the mask and wear it for about 5 minutes... Our strategy is to focus on the period from boarding to takeoff, risk of being thrown off substantially decrease after that (although it would probably be more painful).

All in all, 5 UA flights so far during the federal mask mandate. Mask for the toddler is on an off during the flight and we had a single FA make a comment, but she never came back check again.
fatlasercat is offline  
Old Jun 18, 21, 11:29 pm
  #868  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Gold, Total Wine & More Reserve
Posts: 1,746
Originally Posted by eng3 View Post
I've flown throughout the pandemic and when eating, I take my mask off when I start eating and put it back on after I finish eating. I usually finish eating in less than 10min. I've never gotten a complaint. Overall, most FA's don't do much for enforcement, they make the requirement announcements and then perhaps go after the overt people trying to not wear their mask at all. Ofcourse, there are outliers, some don't care at all, some make multiple lengthy announcements and will go around reminding everyone who doesn't have their nose covered.
This has been my experience as well for the flights that I've been on. While some crews make more announcements than others, I've found that as long as I'm pretty regularly stuffing my face with food/drink, they haven't said anything.

I only recall seeing a FA remind someone individually to put their mask on twice, with one of those two people being an off-duty pilot.
econ is offline  
Old Jun 19, 21, 8:09 am
  #869  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K, Marriott Gold, IHG Platinum, Raddison Gold
Posts: 3,858
Originally Posted by econ View Post
... two people being an off-duty pilot.
I did notice early on, when "everyone" just started wearing masks (most passengers, FA's) I noticed zero pilots were wearing masks. At least in the terminals that I walked through. Maybe just a coincidence.
J_Stroming likes this.
eng3 is offline  
Old Jun 19, 21, 9:42 am
  #870  
 
Join Date: Mar 2014
Location: JAX
Programs: UA 1K, Hilton Gold, Marriott Gold
Posts: 7,208
Originally Posted by cmd320 View Post
While the directive may not be airline specific, where it comes to the policing of the policy during food/beverage consumption, UA seems to be on a very different level from most of the others.

At least in premium cabins flying on AA, B6, and DL, I'd say it's relatively common for passengers to remove their masks, or drop them below the chin during food/beverage service consumption without re-masking between individual sips/bites. I've yet to see a crew on any of these airlines ask the passenger to replace their mask during food/beverage consumption. Things might be different in the back, I'm not really sure. YMMV.
Aren't there reports of DL FAs walking down the aisle with a sign informing passengers to put their masks on?
TomMM is offline  

Thread Tools
Search this Thread
Search Engine: