Apr 18, 2020, 1:31 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is https://www.flyertalk.com/forum/unit...ll-cabins.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Jul 10, 2020, 10:22 am
#541
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
2020 Let's Eat - Polaris Business
And from my observations it doesn't seem to be only kids happier with it. 
Jul 10, 2020, 11:22 am
#542
Join Date: Dec 2019
Posts: 177
Once had a FA double and triple check that it was the kids snackbox that I wanted with my white wine, over the salad option. I think it has the best combo of snacks. apple sauce, beef stick, fruit chewys, goldfish & teddy grahams (if i remember correctly)
Are they still offering 2 snackboxes? Read at one point you could get a second one if you asked
Jul 10, 2020, 11:55 am
#543
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
This is my preferred snack box. It has Crayons and everything.
Once had a FA double and triple check that it was the kids snackbox that I wanted with my white wine, over the salad option. I think it has the best combo of snacks. apple sauce, beef stick, fruit chewys, goldfish & teddy grahams (if i remember correctly)
Are they still offering 2 snackboxes? Read at one point you could get a second one if you asked
Once had a FA double and triple check that it was the kids snackbox that I wanted with my white wine, over the salad option. I think it has the best combo of snacks. apple sauce, beef stick, fruit chewys, goldfish & teddy grahams (if i remember correctly)
Are they still offering 2 snackboxes? Read at one point you could get a second one if you asked
Jul 10, 2020, 12:32 pm
#544
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
In my pre-CV19 UA flying days, I would request a kid's snack box as my second (if I wanted one) so that at least the whole cabin (with or without kids) would have their shot at getting few that were on board.
I didn't want to be the one the FAs pointed to when they got to a row and a parent requested a kid's box - and had none...
David
I didn't want to be the one the FAs pointed to when they got to a row and a parent requested a kid's box - and had none...
David
Jul 11, 2020, 4:22 am
#545
Join Date: Jul 2014
Location: Rowley, MA / Edgartown, MA / Christiansted, St. Croix (USVI)
Programs: UA LT GS/4.96MM, Marriott LT Titanium, IHG Platinum, Global Entry, TSA Pre✓, Korea SeS, APEC
Posts: 579
I'm flying UA881 (ORD-HND) (Chicago to Tokyo-Haneda) next week in J.
Not expecting much, just hope to have a quiet cabin and decent sleep. I don't plan to drink anyway, maybe just one or two glasses of wine to help me fall asleep 😴
Looks like only ~8 pax - group of six in the rear-right of the second cabin (closest to United Plus), 1A occupied, and 1-2 more from what I can see on the United site now...
Anyone think 1K is reserved all the time? Also any ideas about the group of 6 in the back?
Not expecting much, just hope to have a quiet cabin and decent sleep. I don't plan to drink anyway, maybe just one or two glasses of wine to help me fall asleep 😴
Looks like only ~8 pax - group of six in the rear-right of the second cabin (closest to United Plus), 1A occupied, and 1-2 more from what I can see on the United site now...
Anyone think 1K is reserved all the time? Also any ideas about the group of 6 in the back?
Jul 11, 2020, 7:01 am
#546
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
Anyways, this thread should stay on topic..
Jul 11, 2020, 1:32 pm
#547
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Has anyone taken a "pajama" flight? That being said, are they still offering them on these flights?
Jul 12, 2020, 4:37 pm
#548
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,046
agreed. I like the UA seat better (unless I can get F on LH of course ) but the service on UA sounds truly pathetic right now. LH has no service changes.
Not sure when I will fly TATL again, but I might re-book October from UA to LH if these reports continue.
) but the service on UA sounds truly pathetic right now. LH has no service changes.Not sure when I will fly TATL again, but I might re-book October from UA to LH if these reports continue.
Jul 12, 2020, 7:02 pm
#549
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
Jul 12, 2020, 7:08 pm
#550
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,453
Since the Polaris concept launched 4-5 years ago, UA has been providing pajamas on flights blocked at more than approximately 12 hours. Assuming you've flown on a UA flight to Australia sometime then, you should have seen UA pajamas on that flight at the very least.
Jul 12, 2020, 7:08 pm
#551
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,853
Jul 12, 2020, 11:27 pm
#552
Join Date: May 2008
Location: Up in the Air
Programs: DL MM; UA MM/1K
Posts: 613
Jul 13, 2020, 2:12 am
#553
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
Flying a CRJ from DTW-ORD there weren’t even beverages, even though “snack” was listed in Flight Details. But it’s only an hour flight and I departed B3 to find my next gate was B6, right by the only open UA Club in ORD. The machines+ soda, coffee, etc were not available but you could get a drink at the bar. I grabbed a Sprite and examined all the packaged food sitting out. I liked the packaged muffins but everything else was not to my taste. Still, I had to be grateful I could take my meds with food.
An hour later I boarded a739 to LAS. They said it was the first day they had ice. I enjoyed a can and glass of ice in First Class. This was the best flight of the four. We were given a choice of 2 snack boxes and I chose Tapas, even though I hate hummus. I was glad to get a snack, but I do believe the airline is dragging its feet on meals in 1st.
Returning from LAS the UA Club was not open. I bought a sandwich at the sub place and wow, I’m so glad I did! We were given soft drinks but they ran out of ice very quickly. The only snack boxes offered in first were Tapas, and I hadn’t eaten since the day before. That sub sandwich helped a lot.
Ord was disappointing bc my flight landed in C, and new flight took off in C. I only had an hour to get to B and swallow some popped chips. I should’ve just bought something in C.
ORD-DTW had nothing, not even water. But it’s a short flight.
I guess i can say it was enough, but if another airline is serving 1st in Domestic, I’m not sure why UA couldn’t manage cold sandwiches or something. It could’ve been worse, I guess!
They had coffee on my flight July 5th from ORD to LAS. But it was in a paper cup with a top on it. I don’t drink it but I love the smell. I’m not sure about Economy but 1st definitely had it.
An hour later I boarded a739 to LAS. They said it was the first day they had ice. I enjoyed a can and glass of ice in First Class. This was the best flight of the four. We were given a choice of 2 snack boxes and I chose Tapas, even though I hate hummus. I was glad to get a snack, but I do believe the airline is dragging its feet on meals in 1st.
Returning from LAS the UA Club was not open. I bought a sandwich at the sub place and wow, I’m so glad I did! We were given soft drinks but they ran out of ice very quickly. The only snack boxes offered in first were Tapas, and I hadn’t eaten since the day before. That sub sandwich helped a lot.
Ord was disappointing bc my flight landed in C, and new flight took off in C. I only had an hour to get to B and swallow some popped chips. I should’ve just bought something in C.
ORD-DTW had nothing, not even water. But it’s a short flight.
I guess i can say it was enough, but if another airline is serving 1st in Domestic, I’m not sure why UA couldn’t manage cold sandwiches or something. It could’ve been worse, I guess!
They had coffee on my flight July 5th from ORD to LAS. But it was in a paper cup with a top on it. I don’t drink it but I love the smell. I’m not sure about Economy but 1st definitely had it.
Last edited by WineCountryUA; Jul 13, 2020 at 12:01 pm Reason: merged consecutive posts by same member
Jul 13, 2020, 3:48 am
#554
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
Wow. Never saw them. Been on several 12+ hour flights. Are they by request like the duvet covers / comforters ?
Jul 13, 2020, 8:37 am
#555
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,505