Apr 18, 20, 2:31 pm
Last edit by: cesco.g
https://www.united.com/ual/en/us/fly/travel/inflight/dining/inflight-dining-changes.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, were temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. Were also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If youre on a flight under 1 hour, youll receive beverages on request. Well also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entre choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy, youll receive an entre, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus and United Polaris business class, your entre, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. Youll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, were temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. Were also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If youre on a flight under 1 hour, youll receive beverages on request. Well also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entre choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy, youll receive an entre, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus and United Polaris business class, your entre, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. Youll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, were temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. Were also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, well provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, youre welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy. In the premium cabin, youll be offered a snackbox.
Food changes for premium transcontinental flights
If youre flying in United Economy or Economy Plus, youll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entre choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy, youll receive an entre, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus and United Polaris business class, your entre, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. Youll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, were temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. Were also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, well provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, youre welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy. In the premium cabin, youll be offered a snackbox.
Food changes for premium transcontinental flights
If youre flying in United Economy or Economy Plus, youll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entre choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy, youll receive an entre, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus and United Polaris business class, your entre, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. Youll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Jul 16, 20, 11:10 am
#601
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,649
Originally Posted by HNLbasedFlyer
I disagree, UA has a financial responsibility to its shareholders to survive and cut as much costs as possible. Net new money likely isn't statistically significant - amenities is an easy cost cut and makes sense in this environment.
I'm sure the workers of UA have an appreciation for cuts in hopes it saves their jobs.
I'm sure the workers of UA have an appreciation for cuts in hopes it saves their jobs.
If the cuts are "required", then cut them _and_ notify the flying public - specifically the pages on their website that define the types of services that they are offering going forward. That way those who are flying can properly make their selection based on the travelers own criteria - and not "hoping" that they'll get the services that are currently documented on the web site but not actually being offered.
David
Last edited by WineCountryUA; Jul 16, 20 at 12:30 pm Reason: Discuss the issue, not the poster(s)
Jul 16, 20, 11:13 am
#602
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Originally Posted by HNLbasedFlyer
I'm sure the workers of UA have an appreciation for cuts in hopes it saves their jobs.
No amount of service degradation is going to save those jobs.
Jul 16, 20, 11:44 am
#603
Join Date: May 2013
Posts: 3,261
Originally Posted by DELee
Again, this thread is about CV-19 era in-flight service. I'm not sure why folks keep trying to defend UA. There should be no "hoping" that cuts to in-flight service will save the airline.
If the cuts are "required", then cut them _and_ notify the flying public - specifically the pages on their website that define the types of services that they are offering going forward. That way those who are flying can properly make their selection based on the travelers own criteria - and not "hoping" that they'll get the services that are currently documented on the web site but not actually being offered.
David
If the cuts are "required", then cut them _and_ notify the flying public - specifically the pages on their website that define the types of services that they are offering going forward. That way those who are flying can properly make their selection based on the travelers own criteria - and not "hoping" that they'll get the services that are currently documented on the web site but not actually being offered.
David
Jul 16, 20, 11:51 am
#604
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Premier 1K, Million Miler, Marriott Ambassador, lifetime gold
Posts: 934
Inflight experiences this week. All in F, upgrades cleared 48 hours out.
7/13 EWR ORD 777-300. Full predeparture bar service along with bottled water in a sealed bag with biscotti cookies and pretzels. Several refills during flight. Excellent crew/service. Great ride!
7/14 ORD BUF 737-700. bottled water predeparture. Nothing else. Inflight, full bar service, in plastic with multiple refill options. Only 4 in F.
7/15 BUF IAD CRJ 700 No service watersoever. Downgraded myself in order to sit alone.
7/15 IAD EWR 737 800. No predeparture offered. I downgraded myself again to Y to sit along. Full bar service offered. FA served me in Y realizing I had downgraded myself, and offered a refill on this short flight. Overall, except BUF IAD, excellent service.
7/13 EWR ORD 777-300. Full predeparture bar service along with bottled water in a sealed bag with biscotti cookies and pretzels. Several refills during flight. Excellent crew/service. Great ride!
7/14 ORD BUF 737-700. bottled water predeparture. Nothing else. Inflight, full bar service, in plastic with multiple refill options. Only 4 in F.
7/15 BUF IAD CRJ 700 No service watersoever. Downgraded myself in order to sit alone.
7/15 IAD EWR 737 800. No predeparture offered. I downgraded myself again to Y to sit along. Full bar service offered. FA served me in Y realizing I had downgraded myself, and offered a refill on this short flight. Overall, except BUF IAD, excellent service.
Jul 16, 20, 12:14 pm
#605
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,649
Originally Posted by fly18725
I think reasonable people can distinguish between promotional language on a website and an evolving response to a fluid situation in the middle of a pandemic.
United's response and services are (not) "evolving" because they don't know what to do and are not willing to offer anything at this point.
David
Jul 16, 20, 12:47 pm
#606
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,030
Originally Posted by cmd320
No amount of service degradation is going to save those jobs.
Jul 16, 20, 2:11 pm
#607
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Originally Posted by HNLbasedFlyer
Of course jobs are going to get cut - my point being, I hope massive cost savings saves some jobs and cuts the cash outlay per day.
Jul 16, 20, 3:19 pm
#608
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Join Date: Sep 2002
Location: LAX/TPE
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Originally Posted by HNLbasedFlyer
I disagree, UA has a financial responsibility to its shareholders to survive and cut as much costs as possible. Net new money likely isn't statistically significant - amenities is an easy cost cut and makes sense in this environment.
I'm sure the workers of UA have an appreciation for cuts in hopes it saves their jobs.
I'm sure the workers of UA have an appreciation for cuts in hopes it saves their jobs.
Last edited by WineCountryUA; Jul 16, 20 at 4:03 pm Reason: Removed OT (not in-flight service related) and OMNI content - use existing OMNI threads for discussing such restructuring
Jul 16, 20, 4:53 pm
#609
Join Date: Nov 2007
Location: TPA
Programs: National Exec, United Plat, Bonvoy Gold
Posts: 419
Originally Posted by DELee
What I posted is hardly past purchase behavior - people are buying airplane tickets right now. They are comparison shopping. What is so hard to understand that?
Originally Posted by DELee
If the cuts are "required", then cut them _and_ notify the flying public - specifically the pages on their website that define the types of services that they are offering going forward.
This applies to more than just UA and more than just service levels as well. Route maps, timetables, destinations served, and equipment are all moving parts.
Originally Posted by fly18725
I think reasonable people can distinguish between promotional language on a website and an evolving response to a fluid situation in the middle of a pandemic.
Jul 16, 20, 11:19 pm
#610
FlyerTalk Evangelist
Join Date: Jun 2010
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Originally Posted by st3
While I agree this would be helpful to the consumer this is somewhere between completely unrealistic and not feasible. If you booked a ticket back in January for a flight now, how would that be handled exactly? They don't have a time machine. Going forward if I book an F ticket for October (something I am actually doing in the next few days) can I expect the service levels of today?
Fundamentally, UA has no qualms about reducing service. Simply define what they are willing to baseline going forward during CV19 for inflight service..
David
Jul 16, 20, 11:32 pm
#611
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,174
Originally Posted by DELee
So take down the pages with inflight services or modify them or say when they plan to reinstitute. Not terribly hard - except for UA.
David
David
Jul 16, 20, 11:32 pm
#612
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 4,815
Originally Posted by DELee
So take down the pages with inflight services or modify them or say when they plan to reinstitute. Not terribly hard - except for UA.
Fundamentally, UA has no qualms about reducing service. Simply define what they are willing to baseline going forward during CV19 for inflight service..
David
Fundamentally, UA has no qualms about reducing service. Simply define what they are willing to baseline going forward during CV19 for inflight service..
David
Jul 16, 20, 11:44 pm
#613
Moderator: United Airlines; FlyerTalk Evangelist
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Posts: 61,980
Originally Posted by DELee
So take down the pages with inflight services or modify them or say when they plan to reinstitute. Not terribly hard - except for UA. ....
UA has this notice
Being among the norm is nothing to brag about but it is not as if UA is an outlier
Jul 17, 20, 6:30 am
#614
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 4,366
Originally Posted by WineCountryUA
Of the carriers with reduced services, most, which other carriers have done this?
UA has this notice
Being among the norm is nothing to brag about but it is not as if UA is an outlier
UA has this notice
Being among the norm is nothing to brag about but it is not as if UA is an outlier
Jul 17, 20, 1:53 pm
#615
FlyerTalk Evangelist
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 39,703
Originally Posted by WineCountryUA
Of the carriers with reduced services, most, which other carriers have done this?
UA has this notice
Being among the norm is nothing to brag about but it is not as if UA is an outlier
UA has this notice
Being among the norm is nothing to brag about but it is not as if UA is an outlier
