Apr 18, 20, 2:31 pm
Last edit by: cesco.g
https://www.united.com/ual/en/us/fly/travel/inflight/dining/inflight-dining-changes.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Jun 30, 20, 9:10 pm
#481
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,174
Originally Posted by COSPILOT
Agree. I’ve even thought about disposable shoes. Local’s (Flip flops) are cheap, less than $5.
Jun 30, 20, 11:00 pm
#482
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,606
Originally Posted by Plane-is-home
that’s my pre-COVID process
David
Jul 1, 20, 7:31 am
#483
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,471
Originally Posted by DELee
Hate to ask: what's your "post-COVID" process given your FT handle?
David
David
Jul 1, 20, 10:00 am
#484
Suspended
Join Date: Jun 2020
Posts: 15
The Kirby interview said coffee, tea, and ice were approved on Monday. Do we know when they are back? Will liquor come with it in F/J?
Jul 2, 20, 10:49 am
#485
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 903
Originally Posted by TN07NC10
The Kirby interview said coffee, tea, and ice were approved on Monday. Do we know when they are back? Will liquor come with it in F/J?
However, Kutback on Saks amenities starting July 15:
It isn’t all good news on the passenger experience front, though. Beginning July 15, United will be reducing its Saks Fifth Avenue bedding on certain flights — that comfy Saks duvet will no longer be available in domestic business class, or in first class on lie-flat flights between the mainland U.S. and Alaska and Hawaii, with the airline offering a light throw blanket, instead.
https://thepointsguy.com/news/united...aks-amenities/
Jul 2, 20, 10:55 am
#486
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,606
Originally Posted by kevflyer
However, Kutback on Saks amenities starting July 15:
Source:
https://thepointsguy.com/news/united...aks-amenities/
Source:
https://thepointsguy.com/news/united...aks-amenities/
David
Jul 2, 20, 11:13 am
#487
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 4,364
Scott Kirby is a disease.
Jul 2, 20, 11:39 am
#488
Join Date: May 2013
Posts: 3,261
Originally Posted by DELee
UA: Uh, where else you going to provision Saks blankets in the near term? TATL, TAPC & SA? And you still want domestic F/business F US passengers to pay more vs. the competition? Impressive.
David
David
Jul 2, 20, 11:47 am
#489
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 4,364
Originally Posted by fly18725
How much premium traffic is there right now and is it really going to move to another airline with better bedding? Who is offering better bedding on competitive routes?
Jul 2, 20, 12:01 pm
#490
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,606
Originally Posted by fly18725
How much premium traffic is there right now and is it really going to move to another airline with better bedding?
Who is offering better bedding on competitive routes?
Originally Posted by dkc192
AA, DL, and B6 all offer duvets on transcons.
Scott Kirby: Least sharpest tool in the shed.
David
Jul 2, 20, 12:09 pm
#491
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 1K 2MM
Posts: 4,756
Originally Posted by kevflyer
Starting July 3 (tomorrow). Also, liquor in all premium cabins.
Jul 2, 20, 12:14 pm
#492
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,028
I'm not at all surprised regarding the Saks bedding - I lost count how many times I saw people blatantly put the blanket in their carry-on on the HNL-SFO route. Given F on the Hawaii routes often wasn't a bad deal (or the buyup reasonable) - they must've had a significant cost replacing them
Jul 2, 20, 1:23 pm
#493
FlyerTalk Evangelist
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 39,702
Originally Posted by HNLbasedFlyer
I'm not at all surprised regarding the Saks bedding - I lost count how many times I saw people blatantly put the blanket in their carry-on on the HNL-SFO route. Given F on the Hawaii routes often wasn't a bad deal (or the buyup reasonable) - they must've had a significant cost replacing them
Jul 2, 20, 3:06 pm
#494
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA 1K MM, Marriott Bonvoy LTTE, BA Silver
Posts: 5,596
Flew Domestic F today with a great crew. 1 seat open in F (737-900), snack bag, and I had two wines and ample offerings of more. Mini water bottles at seat upon boarding ala DL F.
Mask usage: 100%, passengers & crew.
Mask usage: 100%, passengers & crew.
Jul 2, 20, 3:12 pm
#495
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,028
Originally Posted by bocastephen
Rather than take the amenity away from everyone, they could just collect the blankets prior to landing, or just give them out (and collect them) to those who request a blanket?
