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COVID Era UA inflight service changes {Archive}

Old Apr 18, 20, 2:31 pm
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https://www.united.com/ual/en/us/fly/travel/inflight/dining/inflight-dining-changes.html



Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, were temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. Were also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.

Beverage changes for all flights
We will be offering sealed beverages on all flights. If youre on a flight under 1 hour, youll receive beverages on request. Well also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy on long-haul international flights.

Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.

For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.

Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entre choice covered and will be offered a packaged snack for pre-arrival.

Food changes for international flights
In United Economy, youll receive an entre, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.

In United Premium Plus and United Polaris business class, your entre, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. Youll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
orignal posting
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, were temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. Were also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.

Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, well provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.

Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, youre welcome to bring snacks on board.

For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy. In the premium cabin, youll be offered a snackbox.

Food changes for premium transcontinental flights
If youre flying in United Economy or Economy Plus, youll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entre choice covered and will be offered a packaged snack for pre-arrival.

Food changes for international flights
In United Economy, youll receive an entre, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.

In United Premium Plus and United Polaris business class, your entre, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. Youll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.


crew meals, covered by contract, appear minimally changed





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COVID Era UA inflight service changes {Archive}

Old Jul 2, 20, 3:27 pm
  #496  
st3
 
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Originally Posted by seanp7 View Post
Flew Domestic F today with a great crew. 1 seat open in F (737-900), snack bag, and I had two wines and ample offerings of more. Mini water bottles at seat upon boarding ala DL F.

Mask usage: 100%, passengers & crew.
Be careful with those positive reports around here!
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Old Jul 2, 20, 7:54 pm
  #497  
 
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Originally Posted by dkc192 View Post
AA, DL, and B6 all offer duvets on transcons.
Saks day blanket > DL or B6 duvet. Westin Heavenly Bedding on DL is very, very tired. I dont fly AA so cant comment on the quality of the Casper bedding.
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Old Jul 3, 20, 11:40 am
  #498  
 
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I actually prefer the Saks day blanket over the duvet because I don't need a lot to keep me warm. Bummer that is being removed from Polaris and hope it's temporary.
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Old Jul 3, 20, 11:55 am
  #499  
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Originally Posted by SFO 1K View Post
I actually prefer the Saks day blanket over the duvet because I don't need a lot to keep me warm. Bummer that is being removed from Polaris and hope it's temporary.
Just to be clear, there was no mention on "removed from Polaris", the referenced flights are domestic and are not Polaris marketed.
Originally Posted by kevflyer View Post
It isn’t all good news on the passenger experience front, though. Beginning July 15, United will be reducing its Saks Fifth Avenue bedding on certain flights — that comfy Saks duvet will no longer be available in domestic business class, or in first class on lie-flat flights between the mainland U.S. and Alaska and Hawaii, with the airline offering a light throw blanket, instead.
Source:
https://thepointsguy.com/news/united...aks-amenities/
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Old Jul 3, 20, 3:52 pm
  #500  
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Which Domestic flights got Saks duvets? I flew SFO-IAD on a 777 in a Polaris Cabin (but yeah, of course, domestic F) in December, and we got the old thin regular domestic F blankets. Also, no pillows - my wife asked the FA and they just offered another blanket and suggested she roll it to be like a pillow. Flying ORD-SFO in F in a 777 Later in July, so should I expect the same again?

as for coffee, is it really only on flights before 9:45? Seems silly. If serving coffee isnt considered a health and safety issue, why not offer it on all flights (or all flights over 2 hours or whatever the cutoff is now for snack service)? If it still is a health/safety issue, why are you offering it at all? Wondering since my above referenced flight is in the afternoon, and coffee is basically all I will drink on board - aside from water (which Ill also drink), everything else is full of sugar which I really dont need.
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Old Jul 3, 20, 3:56 pm
  #501  
 
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Originally Posted by emcampbe View Post
as for coffee, is it really only on flights before 9:45? Seems silly. If serving coffee isnt considered a health and safety issue, why not offer it on all flights (or all flights over 2 hours or whatever the cutoff is now for snack service)? If it still is a health/safety issue, why are you offering it at all? Wondering since my above referenced flight is in the afternoon, and coffee is basically all I will drink on board - aside from water (which Ill also drink), everything else is full of sugar which I really dont need.
Same case here, only drink coffee or water on board. This seems like obvious cost cutting to me... will be disappointed next week when my flight leaving IAH at 10am will not have coffee available.
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Old Jul 3, 20, 3:58 pm
  #502  
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Originally Posted by emcampbe View Post
Which Domestic flights got Saks duvets? I flew SFO-IAD on a 777 in a Polaris Cabin (but yeah, of course, domestic F) in December, and we got the old thin regular domestic F blankets. Also, no pillows - my wife asked the FA and they just offered another blanket and suggested she roll it to be like a pillow. Flying ORD-SFO in F in a 777 Later in July, so should I expect the same again?

as for coffee, is it really only on flights before 9:45? Seems silly. If serving coffee isnt considered a health and safety issue, why not offer it on all flights (or all flights over 2 hours or whatever the cutoff is now for snack service)? If it still is a health/safety issue, why are you offering it at all? Wondering since my above referenced flight is in the afternoon, and coffee is basically all I will drink on board - aside from water (which Ill also drink), everything else is full of sugar which I really dont need.
Originally Posted by CruiserCLE View Post
Same case here, only drink coffee or water on board. This seems like obvious cost cutting to me... will be disappointed next week when my flight leaving IAH at 10am will not have coffee available.
Well, there is the old salt standby: Tomato Juice.

David
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Old Jul 3, 20, 4:03 pm
  #503  
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Originally Posted by emcampbe View Post
Which Domestic flights got Saks duvets? ....
Some of the premium transcons and the mentioned Hawaii / Alaska flights,
Originally Posted by emcampbe View Post
I flew SFO-IAD on a 777 in a Polaris Cabin (but yeah, of course, domestic F) in December, and we got the old thin regular domestic F blankets. Also, no pillows - my wife asked the FA and they just offered another blanket and suggested she roll it to be like a pillow. Flying ORD-SFO in F in a 777 Later in July, so should I expect the same again? ...
Yes although occasionally you might get a flight outfitted with the better stuff, but have no expectations.
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Old Jul 4, 20, 9:05 am
  #504  
 
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Originally Posted by WineCountryUA View Post
Just to be clear, there was no mention on "removed from Polaris", the referenced flights are domestic and are not Polaris marketed.
From the actual The Points Guy article:
"That same light blanket will be removed from international Polaris cabins, though I never found it to be necessary, myself."
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Old Jul 4, 20, 9:39 am
  #505  
 
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Originally Posted by emcampbe View Post
Which Domestic flights got Saks duvets? I flew SFO-IAD on a 777 in a Polaris Cabin (but yeah, of course, domestic F) in December, and we got the old thin regular domestic F blankets. Also, no pillows - my wife asked the FA and they just offered another blanket and suggested she roll it to be like a pillow. Flying ORD-SFO in F in a 777 Later in July, so should I expect the same again?

as for coffee, is it really only on flights before 9:45? Seems silly. If serving coffee isn’t considered a health and safety issue, why not offer it on all flights (or all flights over 2 hours or whatever the cutoff is now for snack service)? If it still is a health/safety issue, why are you offering it at all? Wondering since my above referenced flight is in the afternoon, and coffee is basically all I will drink on board - aside from water (which I’ll also drink), everything else is full of sugar which I really don’t need.
I've had the Saks duvets on the PS flights I've had between EWR and LAX on Polaris 787-10's and 767's(Hi-J?) but not on the 767-300 or 757-200. I was pleasantly surprised to find (almost) hot coffee and Baileys on 2304 on Friday! I almost needed a ride home (multiple QA checks).

Last edited by Dublin_rfk; Jul 4, 20 at 9:48 am
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Old Jul 4, 20, 9:46 am
  #506  
 
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Excellent crew EWR-CLE mainline offering PDBs (may be part of the upgrade from beer and wine), fully stocked liquor and ice
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Old Jul 4, 20, 10:04 am
  #507  
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Originally Posted by skyhigh1 View Post
Excellent crew EWR-CLE mainline offering PDBs (may be part of the upgrade from beer and wine), fully stocked liquor and ice
How many drinks were you able to order (and consume) on that short flight?

David
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Old Jul 4, 20, 11:44 am
  #508  
 
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Originally Posted by skyhigh1 View Post
Excellent crew EWR-CLE mainline offering PDBs (may be part of the upgrade from beer and wine), fully stocked liquor and ice
Originally Posted by DELee View Post
How many drinks were you able to order (and consume) on that short flight?

David
These short-hauls are a game of beat the clock! For a real challenge try LAX-SAN or ORD-IND.
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Old Jul 4, 20, 5:28 pm
  #509  
 
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Flew in Polaris from FRA-IAD on the Dreamliner on July 3. Ice and coffee were back. Liquor too. I asked for champs but FA thinks since the turn around was in FRA, it just wasnt loaded. All blankets and pillows were there. Wore mask when getting on and off plane and going to bathroom. Didnt inside my pod.

Lounge in FRA was still closed.

First meal was nipbips or whatever they also hand out in economy. Lunch was beef (was soooo delicious, I was starving and didnt take a pic), fish, chicken or pasta. They had snacks and bottled water out during flight. No ice cream. Snack before landing was a disgusting Gouda sandwich. Had one bite and thought Id puke. No IPA. Had 5 other beers. But they rarely have the IPA on way back to USA.

Business was fully booked. But was about 12 non-rev coming back to USA after doing a charter flight. And lots of people going home for holiday. Most of the crew was inattentive. I was annoyed but then had two nice FA for service. No thanks for flying, no thanks for being 1K, didnt call me by my name when taking my order. Wasnt worth as much as I paid sadly.

When waiting for my ride one of the nice FAs came out. She was also disgusted by the lunch. She told me to call and complain. And I saw family take their Saks pillows and blankets off. I was stunned by this.

Flying IAD-FRA on July 11. Im curious to see difference from then.
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Old Jul 4, 20, 5:52 pm
  #510  
 
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Originally Posted by DELee View Post
How many drinks were you able to order (and consume) on that short flight?

David
They also served doubles so I stopped myself at 5
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