Kacee

I do not recall seeing a "change flights" option either. Anyone else?

I dislike the new app more each time I use it. The functional icons on the home screen are too small and hard to see. The marketing, on the other hand, is impossible to ignore.

narvik

This.

There's just something "irky" about it too. I used to like checking the app, even just to kill time.....now I do it reluctantly and ONLY as necessary.
It was a fun APP, now it's starting to become a tool I only use begrudgingly.

Sadface.

milepig

Kacee

Certainly possible. I was pretty busy and didn't spend any time doing research.

seanp7

It's under Trip Options, and it's Dynamic (just like Flight Options in the old app). This is clearly communicated by United (with additional screenshots) here.



It shows up on the home screen dynamically, also communicated by United, with screenshots at the link above. Here's how it looks:


Entertainment

​​​​​​​Trip Options, the little person on the aircraft seat. 1st screenshot above.

jjmoore

My fare bucket was available but didnt show on the app.

fumje

This has happened to me before the new app, even on simple domestic o/w.

(Not saying the new app couldn't be improved, but perhaps that aspect isn't related.)

seanp7

Me too. I would call web support / Customer Service. I had no issues SDC'ing with various options on Saturday.

cagcag

Hello. I am trying to figure out how to accomplish a SDC on the new app. When I select "change flight " or "travel options" I am provided with selections with bid options. I just want to change routing change within the time and fare basis limitations of the original flight. I discussed this with gate agent who indicated that this is not how the system should work. She suggested that I contact 1K to "alert" them of the results of my search.
Am I doing something wrong or do I not have understanding of how to use the SDC option on the new app?

seanp7

Trip Options is correct. Scroll down and skip the bidding screen (or enter a bid or two) - it sounds to me like your current flight is oversold and they are looking for potential volunteers. This happened to me Thursday last week - I was checked in already (no oversold situation) but when I went to Trip options / check in again, it showed bids in case of a bump.

Once you get past that screen you should be able to SDC. If you see no option to SDC then there aren't any available flight options for your routing (just like this would never display in the old app when you went to check in, or check in again, unless there were valid SDC options available).

If you see/think there is a valid SDC-able fare available but the app isn't reporting it, try the web or call to try to snag it. If you feel the app should have displayed an option, submit feedback via the app ("We're all ears" option in the 'Just for You' section of options/ads that some people cannot stand).

cagcag

seanp7, thanks.I This is exactly what I wanted to know. I put in bids for several of the alternatives, but I was informed by Club agent that none of these alternatives could be confirmed; but without confirmation, I didn't want to lose the confirmed space I had for a chance of possible compensation.

RobOnLI

I have used the new app a few times and can note the following:

- SDC still works exactly the same way. If flights are available they will appear under "Take An Earlier Flight" during the check-in process. However, I've also noted on my trip I just completed today that SDC options wouldn't appear even though I know many flights were available. I called the 1K line to make a second change to the return flight (SDC) and suddenly the SDC options appeared. Not sure why they didn't appear after the first change over the phone.

Last week's trip had SDC working fine and I was able to make 3 changes to the ticket without issue.

Do remember the app is nothing more than window dressing. All of the underlying functionality of the app is still the same so SDC works exactly the same way as it did before. So if you had a device with the old app and a device with the new they will both give you the same SDC options or lack thereof.

- Bug: I have noticed that after making changes to flights that the flight status tab will show ALL the flights I am or was scheduled to be on. They are not removed like the old app did. Once you SDC'd the app would update to give you flight status for the flight you are booked on and would remove the one you took yourself off of. The new app will list multiple flights. For example I had to make a few changes to my ORD-LGA flight last week and I had four ORD-LGA entries in the list. They only cleared two days after.

- Bug: after doing an SDC over the phone the app's home screen removed the second flight (even though it was next in the ticket and within 24 hours). When clicking on "My Trips" it suddenly changed the name of the trip to have me ending in Houston even though that was only the connection point. I was able to check in, get my BP, etc. for the connecting flight after i SDC'd to it but the Houston-xxx flight didn't appear on the home screen.

Overall, like I said, it's just window dressing. I'm fine with it. The ridiculous marketing is at the bottom instead of the top which I'm fine with. Plus on an iPhone screen I can only see the 50K bonus miles offer; the rest of the marketing junk is too far down the screen.

-RM

1kEA

wcj1

Did you see other options? I was switching my boyfriend for today, and there were so many options, it seemed to stop after 8 or so, and it didn't show the option we wanted. I ended up using the change flights via the reservation on united.com (not check-in) to select the flight we wanted as a $0 change.

WineCountryUA

Strictly speaking, when you book with a TA, it is the TA's responsibility to notify you, not the carrier.