uanj

Track my bag function and United Club information are both easier to find. But....I could not find my boarding passes that easily! And when I have connecting flights I cannot see subsequent flight boarding passes. Must be doing something wrong....

Chrisinhouston

My wife and I were in the middle of a trip when we got the message we would need to upgrade to the new app. Ok, not always so easy when your are in another country and watching your data use while abroad. But we upgraded and were sadly disappointed. The new app looks flashy but on my LG-V20 I see some words scrambled on top of other words, clearly poor app design and not fully beta tested for different phones and platforms.

Yesterday when we both went to check in we had to struggle to find the link to just CHECK IN! It was so cryptically hidden that it was just not evident. Glad we finally got home and don't have anymore travel for a few weeks, hopefully they get the kinks ironed out. Better beta testing should have fixed these errors but United IT has proven themselves to be bad at this in the past so shouldn't have expected anything better.

exerda

I'm kind of hoping they continue Mile Play, but offer me something like they did last winter and last fall, not what they did this winter. I'm fine seeing my "progress" so long as it's toward something reasonable (and no, 2x $1k+ premium cabin trips for 2-5k RDM is not reasonable; the same for 50k+ RDM, we can talk).

exerda

The new app also keeps crashing on me. If I come back to it after having done other stuff on my phone, it almost always crashes. (I have a Samsung G9+ with the most recent version of Android available for it.) Definitely downgrading for now.

Silver Fox

I am not getting the "upgrade" message. I wonder how they decide who gets that message. I can navigate all through the old app and not get the message.

ajGoes

I have separate PNRs for three concurrent reservations tomorrow. The app filled most of its home screen with a big "Check in now" (or words to that effect) window for my reservation, with a "Check in" button on it. Very clear and simple.

Immediately below that pane was a small "Check in for other eligible flights" pane. Tapping it opened the "My Trips" screen, with a "Check in" link (now it says "Checked-in") which I tapped to check in my companions.

I'm quite pleased with the process so far.

On the large main pane with information about my reservation, the "UA 224 --" has been replaced with "UA 224 On time".

[EDIT]
Boarding passes are right there. My reservation occupies about three-fifths of the home screen. A prominent "Boarding pass" button at the bottom of the pane opens my boarding pass. The boarding pass now has a "G Pay - Save to phone" option which I used to save it to Google Pay. I don't remember this being available in the old app but I could have missed it.

Tapping the "My Trips" tab at the bottom opens that screen which shows all three of my reservations. Each one has a large "Boarding passes" area with summary information about each flight and a clearly labeled "View 1 pass" link that takes me to the boarding pass. These passes can also be saved to Google Pay if I want to be a belt-AND-suspenders guy.

fumje

This was actually in the old version, added some time last year I believe.



I never used it though as I never got familiar with G pay. Did you find it preferable in some way to using a screenshot?

ajGoes

I've just tried it for the first time. A screenshot wouldn't set the phone's display to maximum brightness, so the reader might not always capture the QR code. My first attempts to use the app's boarding passes some years ago often failed because of this. Google Pay brightens the screen, so that's a definite advantage.

I haven't done anything but use the app for the past couple of years, but having a backup available couldn't hurt.

ajGoes

Google Pay was a good solution for me this morning. It puts your saved boarding passes for a flight into one menu item so you can scroll from one to another. The app does this only if you're on the same reservation. We aren't today so this was a big convenience.

I'm finding the app rather unstable. If an operation seems to be taking too long, kill the app and start over.

Miles Ahead

I have a really dumb question: the "Entertainment" button is gone. How does one watch movies now?

iloveipods

LarryJ

Once you board your flight the entertainment option shows up on the Home page. It's also available all the time in the menu (top-left) in the ON BOARD section.

BThumme

That's a huge disappointment if (completely) true.

adams828

jjmoore

Since using the new app, I have not been able to view other flight options when looking to switch flights after OLCI. Is something going on here? Had to call in a few times already.