Not getting ticketing emails any longer (Resolved or not?)
Mar 22, 2018, 9:38 am
#61
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Seems to be mixed and random. Some itineraries I'm getting "ticketed" emails, some not.
Much like elite upgrade notifications. Those seem to be at about 50%.
Much like elite upgrade notifications. Those seem to be at about 50%.
Mar 22, 2018, 9:42 am
#62
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
Mar 22, 2018, 9:46 am
#63
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Add to it the two hour before the flight texts which recently disappeared for me. On the emails, the strangest to me was not getting an email after changing a flight(for June) on the phone with a 1k agent who assured me she was sending it. (emails don't cost United anything, do they ?
Mar 22, 2018, 11:38 am
#64
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Is united in any plans to upgrade their IT systems, or they're just waiting for another large outage to put a Band-Aid on something? Seems we're all concerned and have differing issues but the consistent trend is that we're all getting intermittent information. Any thoughts? Thanks and safe travels.
Mar 22, 2018, 12:09 pm
#65
Join Date: Aug 2002
Location: New Jersey
Programs: UA 1MM Gold, Hertz Gold, Hyatt, Marriott
Posts: 309
On March 10 I booked a trip and got the "is processing" email. As with others who have posted in this thread, I didn't get the e-ticket receipt and itinerary, not even after I did the "add email address and request receipt" business. But on March 21 I did receive the e-ticket receipt and itinerary for this trip.
Mar 22, 2018, 12:15 pm
#66
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I'll do an email trace (basically looking at the smtp servers outgoing from UA's systems) in coordination with a United agent tomorrow or this weekend (basically when the storms pass and there isn't a toll on the premeir line). This was on my list but I forgot to do it last week. Thanks for those posting, it reminded me that I haven't done this. I'm sick of not getting the emails too in my gmail.
Mar 24, 2018, 6:28 pm
#67
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
In the summary? Meaning the one line that you see in "My Trips" before you click "Manage" on the reservation? This is user modifiable and sometimes shows the wrong city pair if you have multi-city itin or it is booked by a 3rd party. Just make sure when you click "Manage Reservation" it shows the right pairs. Or cancel.
Mar 24, 2018, 8:27 pm
#68
Join Date: Nov 2005
Location: DTW and ORD
Posts: 667
A good change!
Mar 25, 2018, 3:54 pm
#69
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Just failed to get a few more today. What I have noticed is if you use the "Add email address and request receipt" link, even if it doesn't send it to you the first time or two, if you keep requesting, it always eventually emails it.
Mar 25, 2018, 4:10 pm
#70
Join Date: Jul 2012
Posts: 1,115
In meanwhile, ancillary service purchase confirmation receipts are emailed to people who didn't purchase anything at all, leaking other travelers itineraries in the process.
Mar 25, 2018, 6:39 pm
#71
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
hence it being a mere 'request' for receipt. As the room full of monkeys with keyboards on the 16th floor of Willis Tower charged with responding to the requests are somewhat unpredictable, UA cannot guarantee an itinerary and receipt will be generated on each request.
Mar 26, 2018, 3:29 pm
#73
Join Date: Jul 2012
Posts: 1,115
Mar 27, 2018, 10:38 am
#74
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
As an aside, I had a last minute turnaround to ATL last week which I never received the confirm e-mails for (or at least haven't yet) and I took those flights without any event.
Last edited by LIH; Mar 27, 2018 at 10:39 am Reason: tpyo