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Not getting ticketing emails any longer (Resolved or not?)

Not getting ticketing emails any longer (Resolved or not?)

Old Mar 27, 2018, 4:12 pm
  #76  
 
Join Date: Dec 2016
Posts: 578
Just wanted to chime in and am also not getting my eTicket confirmations. Furthermore, I am not getting them even if I request one on the united website. I tried yesterday and have not received anything today. It's very strange.
eeflyer is offline  
Old Mar 27, 2018, 4:35 pm
  #77  
 
Join Date: Jul 2012
Posts: 1,115
Originally Posted by LIH
Header says Issue Date March 15, 2018 (e-mail recieved on 3/23). No other dates noted in the e-mail.
No, there will be additional headers that will provide technical information and exact times of transmission between servers, but they are almost always hidden from the default view. Usually, there's an option to reveal them. In my email client, I need to open the email, then go to a drop-down menu where there is an option "Show Raw Message" and then it will show all the headers.
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Old Mar 27, 2018, 5:48 pm
  #78  
 
Join Date: Jan 2004
Location: Chicagoland/ORD
Programs: UA Gold, Hilton Diamond, Marriott Gold
Posts: 3,451
I haven't seen a ticketed email in months, only processing ones.
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Old Mar 28, 2018, 10:59 am
  #79  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hertz PC
Posts: 1,049
Originally Posted by mozilla
No, there will be additional headers that will provide technical information and exact times of transmission between servers, but they are almost always hidden from the default view. Usually, there's an option to reveal them. In my email client, I need to open the email, then go to a drop-down menu where there is an option "Show Raw Message" and then it will show all the headers.
Well outside my area of core competency but if you knew how to do that in Gmail I would be happy to have a go at it.
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Old Mar 28, 2018, 11:24 am
  #80  
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Join Date: Aug 2015
Posts: 11,275
Originally Posted by LIH
Well outside my area of core competency but if you knew how to do that in Gmail I would be happy to have a go at it.
In Gmail click the top-right side drop-down menu triangle (next to the Reply arrow), then look for 'Show Original'.
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Old Mar 28, 2018, 11:40 am
  #81  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hertz PC
Posts: 1,049
Originally Posted by fumje
In Gmail click the top-right side drop-down menu triangle (next to the Reply arrow), then look for 'Show Original'.
Neat. All of the dates in that say Friday 3/23, a week later then when I booked it. It says it was delivered in "2 seconds" after it was created. All the dates attached to the various IP interactions also say 3/23.
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Old Mar 28, 2018, 5:14 pm
  #82  
 
Join Date: Dec 2002
Location: Oregon
Programs: AA EXP, AS 75K, UA 1MM Gold, HH Diamond, Hyatt Explorist, IHG Plat, National EE, Hertz PC
Posts: 3,992
I have also been experiencing the sporadic ticketing emails. Had an odd one, though. I booked an award flight, took the flight, and four days later got the ticketing email for that flight
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Old Apr 4, 2018, 11:52 am
  #83  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hertz PC
Posts: 1,049
Maybe someone with more of an IT background could read into this: I booked 3 OWs this AM over the course of roughly 30 minutes (a lot of logistics to figure out). 5 hours later, I just received the ticketed confirmation e-mails with the first two coming at effectively the exact same time and the third one coming about 4 minutes later. They were delivered in chronological order to when I booked them. Meanwhile, I am still missing 4-5 of these from itineraries booked last week.
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Old Apr 4, 2018, 12:24 pm
  #84  
 
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Originally Posted by LIH
Maybe someone with more of an IT background could read into this: I booked 3 OWs this AM over the course of roughly 30 minutes (a lot of logistics to figure out). 5 hours later, I just received the ticketed confirmation e-mails with the first two coming at effectively the exact same time and the third one coming about 4 minutes later. They were delivered in chronological order to when I booked them. Meanwhile, I am still missing 4-5 of these from itineraries booked last week.
They're fixing the backlog/issue on the servers. Your emails from last week won't come. A huge backlog clearance occured this AM.
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Old Apr 4, 2018, 1:05 pm
  #85  
 
Join Date: Sep 2003
Location: LA
Posts: 7,175
Originally Posted by laxmillenial
They're fixing the backlog/issue on the servers. Your emails from last week won't come. A huge backlog clearance occured this AM.
What caused the issue?
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Old Apr 4, 2018, 1:18 pm
  #86  
 
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Originally Posted by anc-ord772


What caused the issue?
I do not know for sure. I have some theories, but I would only be speculating at this point.
I am not 100% the issue has been resolved.
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Old Apr 5, 2018, 4:48 pm
  #87  
 
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,160
Just received one for a booking I made on 3/24. The e-mail header indicates it was sent today (4/5).
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Old Apr 5, 2018, 5:26 pm
  #88  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,956
Originally Posted by capedreamer
Just received one for a booking I made on 3/24. The e-mail header indicates it was sent today (4/5).
I booked ORD-LHR on March 26. Coincidentally, as like you, I just received an email receipt. Kind of threw me.
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Old Apr 5, 2018, 5:28 pm
  #89  
 
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,160
Originally Posted by iluv2fly
I booked ORD-LHR on March 26. Coincidentally, as like you, I just received an email receipt. Kind of threw me.
FWIW, the e-mail receipt also reflected the original seat assignments made at booking even though I've made changes since then (which are still reflected on UA.com).
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Old Apr 5, 2018, 8:30 pm
  #90  
 
Join Date: Dec 2008
Location: PVR/CLE
Programs: UA 1MM
Posts: 279
Same for me

Originally Posted by iluv2fly
I booked ORD-LHR on March 26. Coincidentally, as like you, I just received an email receipt. Kind of threw me.

Booked on 26 March, received confirmation email a few minutes ago 5 April.

I always have to call CS to remove Mexican Tourism tax as I am a Permanent Resident. The confirmation email is correct (tax removed), the seat is correct. I had asked the CSR when I called to send the email for my records, he said it was noted in my records 3 emails requested and in queue but they were experiencing "bugs" within their system, I was not 1st customer to ask about this.

I also thought it weird when I got the email. Had forgotten about it actually, luckily not forgotten about the flight!
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