Last edit by: WineCountryUA
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Voluntary Denied Boarding - VDB/Bump on UA [2017]
Voluntary Denied Boarding - VDB/Bump on UA [2016]
Voluntary Denied Boarding - VDB/Bump on UA [2015]
Related thread - Is this IDB? Am I entitled to IDB compensation? [Consolidated]
VDB -- Voluntary Denied Boarding -- is when the flight is overbooked and the airline is looking for volunteers to change their travel plans. It is voluntary and you do not need to participate. The compensation is 100% negotiable. It could be $100's in future travel vouchers, it might be food vouchers, a different routing (perhaps more direct or for MR's more indirect ), perhaps lodging if overnight and sometimes a bump in cabin. It all depends on how desperate the airline is and how flexible you are.
The standard UA policy is after you have agreed to a voucher amount and additional VDBs are still needed, if those passengers get a higher amount, you will also get the higher amount.
The are no DoT requirement for VDB compensation, it is whatever you and the airline agree to. The DoT does require the airline to try VDB before moving to IDB.
Voluntary Denied Boarding - VDB/Bump on UA [2017]
Voluntary Denied Boarding - VDB/Bump on UA [2016]
Voluntary Denied Boarding - VDB/Bump on UA [2015]
Related thread - Is this IDB? Am I entitled to IDB compensation? [Consolidated]
VDB -- Voluntary Denied Boarding -- is when the flight is overbooked and the airline is looking for volunteers to change their travel plans. It is voluntary and you do not need to participate. The compensation is 100% negotiable. It could be $100's in future travel vouchers, it might be food vouchers, a different routing (perhaps more direct or for MR's more indirect ), perhaps lodging if overnight and sometimes a bump in cabin. It all depends on how desperate the airline is and how flexible you are.
The standard UA policy is after you have agreed to a voucher amount and additional VDBs are still needed, if those passengers get a higher amount, you will also get the higher amount.
The are no DoT requirement for VDB compensation, it is whatever you and the airline agree to. The DoT does require the airline to try VDB before moving to IDB.
The changing story of IDB on UA since the merge and post-Dao
source: BTS Data
source: BTS Data
Code:
IDB/VDB data for UA (w/o UX) 1st Qtr Year VDB IDB 2018 8,214 27 2017 15,917 900 2016 14,380 929 2015 17,373 1,817 2014 21,469 4,395 2013 14,095 2,592 IDB/VDB data for UA (w/ UX) 1st Qtr Year VDB IDB 2018 16,973 51
Voluntary Denied Boarding - VDB/Bump Experiences on UA [2018]
#91
Original Poster
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
UA4626 DEN-GRR over by 1 tonight. They took a pair of volunteers so they could accommodate a rev standby that had missed the connection earlier in the day. $800 offered plus hotel and meal vouchers to fly tomorrow connecting thru Chicago arriving at 2pm.
#92
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
Did SDC from LAX-IAH to LAX-LAS-IAH simply to get more M&M miles (in P).
While boarding they called for 1 more volunteer (I was not expecting any overbooking because I had done the SDC 2h earlier and space was available).
Checked quickly on the app that both flights LAX-LAS-IAH were fully booked in both cabins. So I decided to try my luck in LAX (even if the 2nd flight would offer more compensation in case of overbooking).
At the beginning they said they didn´t need volunteers from First Class. I politely replied that volunteer is volunteer and no matter what the class is, there would be one additional seat if I am bumped. She agreed and gave my a nice $400 voucher and a BP for a direct IAH-LAX in 3 hours.
While boarding they called for 1 more volunteer (I was not expecting any overbooking because I had done the SDC 2h earlier and space was available).
Checked quickly on the app that both flights LAX-LAS-IAH were fully booked in both cabins. So I decided to try my luck in LAX (even if the 2nd flight would offer more compensation in case of overbooking).
At the beginning they said they didn´t need volunteers from First Class. I politely replied that volunteer is volunteer and no matter what the class is, there would be one additional seat if I am bumped. She agreed and gave my a nice $400 voucher and a BP for a direct IAH-LAX in 3 hours.
#93
Original Poster
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
Flew UA206 at 6:30 this morning GRR-ORD, and it was oversold by 2. Offer was immediately $800 since the only available flights out were 2pm (IAD) and 5pm (DEN). I waited until everyone boarded, but was not needed because the TSA line was more than 1 hour long and 20 people did not make it to the gate.. Volunteers boarded, and door closed. The plane backs off the gate about 50 feet... stops... then pulls back into the gate as a fiasco unfolded at the gate when those pax came running up. They decided to pull the plane back and board them since there was no way they could accommodate them until tomorrow on alternate flights. They ended up deciding not to take me off the plane because technically those people were not at the boarding area in time, and they were not due IDB compensation... so 2 people ended up out of luck.
The side story here is that there was a diversion flight that arrived in GRR last night (DEN-CLE) due to adverse weather conditions in CLE. That flight was rescheduled for the makeup leg at 8am. Most of those people (around 150 of them) came through security right around the time the stragglers for UA206 checked in and came through security. TSA was not staffed for the extra people (only one in the regular line and 1 in pre-check), and the wait ended up being around an hour to get through, and therefore, the people that checked in 45 minutes prior to departure did not make it through in time.
This was a big bummer for me, as I was certain my VDB drought would end today.... though I do feel quite bad for those people that were denied boarding without compensation. But again, this is a lesson to all to show up to the airport with plenty of time to spare. Most days at GRR, you can cut it pretty close, but you never know when an unforeseen circumstance will cause mayhem at the security line.
The side story here is that there was a diversion flight that arrived in GRR last night (DEN-CLE) due to adverse weather conditions in CLE. That flight was rescheduled for the makeup leg at 8am. Most of those people (around 150 of them) came through security right around the time the stragglers for UA206 checked in and came through security. TSA was not staffed for the extra people (only one in the regular line and 1 in pre-check), and the wait ended up being around an hour to get through, and therefore, the people that checked in 45 minutes prior to departure did not make it through in time.
This was a big bummer for me, as I was certain my VDB drought would end today.... though I do feel quite bad for those people that were denied boarding without compensation. But again, this is a lesson to all to show up to the airport with plenty of time to spare. Most days at GRR, you can cut it pretty close, but you never know when an unforeseen circumstance will cause mayhem at the security line.
#94
Join Date: Dec 2001
Location: Florida
Programs: UA 2MM
Posts: 1,917
Not sure I have ever seen this question answered. If somebody gets a VDB, would they need to take the offered flight, or could they further do a SDC to change to another flight? Or could they even just forgo the trip because their personal plans had changed and they don't need to take the trip anymore?
#95
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Not sure I have ever seen this question answered. If somebody gets a VDB, would they need to take the offered flight, or could they further do a SDC to change to another flight? Or could they even just forgo the trip because their personal plans had changed and they don't need to take the trip anymore?
The one thing I wouldn't say is "I was planning to cancel anyway," because at that point the agent may feel that they're being taken advantage of and may call your bluff.
#96
Original Poster
Join Date: Mar 2013
Location: LBB
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Posts: 2,820
You can do anything that you want. However, if you already know what your plans are when you discuss a replacement flight, you can go ahead and ask for it at that point. You have plenty of leverage -- the gate agent will do anything that seems even remotely reasonable to keep from having to find another volunteer. That definitely includes "Well, there's no point going on this trip if I can't make this flight, but it's not that important of a trip -- so how about giving me the voucher and a refund, and I'll figure out a replacement trip later?" or whatever.
The one thing I wouldn't say is "I was planning to cancel anyway," because at that point the agent may feel that they're being taken advantage of and may call your bluff.
The one thing I wouldn't say is "I was planning to cancel anyway," because at that point the agent may feel that they're being taken advantage of and may call your bluff.
Hope this helps.
#98
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
I know this is somewhat far out and everything can change but I am on UA1819 from DEN to IAH on 3/18 and it looks like all fare classes are zeroed out although full fare economy is still offered for sale. I am going to Houston for work but I do have flexibility as long as I get there sometime on 3/18. Sundays in March are likely to be pretty full as people head home from spring break trips. Is there hope for VDB on this one ?
#99
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I know this is somewhat far out and everything can change but I am on UA1819 from DEN to IAH on 3/18 and it looks like all fare classes are zeroed out although full fare economy is still offered for sale. I am going to Houston for work but I do have flexibility as long as I get there sometime on 3/18. Sundays in March are likely to be pretty full as people head home from spring break trips. Is there hope for VDB on this one ?
If there's an aircraft downgrade, then UA starts to proactively reach out to passengers (especially those in F) to seek those willing to take alternative flights for compensation.
If not, then it really depends on how far its overbooked, how many misconnects, if anyone can take a more direct routing to their destination instead of connecting, etc.
#100
Original Poster
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
From a future perspective, yes. However, it really comes down to day of departure unless there's an aircraft downgrade.
If there's an aircraft downgrade, then UA starts to proactively reach out to passengers (especially those in F) to seek those willing to take alternative flights for compensation.
If not, then it really depends on how far its overbooked, how many misconnects, if anyone can take a more direct routing to their destination instead of connecting, etc.
If there's an aircraft downgrade, then UA starts to proactively reach out to passengers (especially those in F) to seek those willing to take alternative flights for compensation.
If not, then it really depends on how far its overbooked, how many misconnects, if anyone can take a more direct routing to their destination instead of connecting, etc.
Let us know how things turn out next weekend.
#101
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
I know this is somewhat far out and everything can change but I am on UA1819 from DEN to IAH on 3/18 and it looks like all fare classes are zeroed out although full fare economy is still offered for sale. I am going to Houston for work but I do have flexibility as long as I get there sometime on 3/18. Sundays in March are likely to be pretty full as people head home from spring break trips. Is there hope for VDB on this one ?
#102
Join Date: Jul 2014
Posts: 339
I know this is somewhat far out and everything can change but I am on UA1819 from DEN to IAH on 3/18 and it looks like all fare classes are zeroed out although full fare economy is still offered for sale. I am going to Houston for work but I do have flexibility as long as I get there sometime on 3/18. Sundays in March are likely to be pretty full as people head home from spring break trips. Is there hope for VDB on this one ?
#103
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
#104
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
So to get back to your original query, things like peak travel due to spring break increases your chances but UA has decreased VDB significantly over recent years (approaching x4 reduction) so it is getting much harder to predict in advance.
#105
Original Poster
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
All direct flights on DEN-IAH Monday 3/19 are zeroed out (Y and F) except for the late night red-eye. Far worse than Sunday, which still has some availability for $600+ o.w.