DEN first class catering issues
Feb 10, 2018, 9:48 pm
#571
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
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Feb 11, 2018, 11:50 am
#572
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
Does anyone know if DCA to DEN is catered in DEN or DCA? The plane goes DEN to DCA and back to DEN. I am on both the DEN to DCA and DCA to DEN flight in a week.
Feb 12, 2018, 2:35 pm
#573
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
I just SDC'd a P fare to go thru DEN tomorrow & then remembered about 2 hours later about the catering issues. Unfortunately my original flight is full now, so I can't go back.
My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?
My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?
Feb 12, 2018, 2:56 pm
#574
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
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I just SDC'd a P fare to go thru DEN tomorrow & then remembered about 2 hours later about the catering issues. Unfortunately my original flight is full now, so I can't go back.
My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?
My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?
You can send a complaint email, which some have had success in getting an ETC thrown at them, but recent reports of just an apology response with no cert.
YMMV, on many fronts here.
Feb 12, 2018, 3:15 pm
#575
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
Probably a BOB burger from economy, without any fresh veg (no tomato,lettuce,onion). Middle options are a smaller BOB item such as a "cheese foods" selection, or an economy snack box with the items taken out and plated.
You can send a complaint email, which some have had success in getting an ETC thrown at them, but recent reports of just an apology response with no cert.
YMMV, on many fronts here.
You can send a complaint email, which some have had success in getting an ETC thrown at them, but recent reports of just an apology response with no cert.
YMMV, on many fronts here.
Wouldn't mind an ETC, but will see how it goes.
Feb 12, 2018, 4:38 pm
#576
Join Date: Mar 2014
Programs: 1K
Posts: 220
Complained about two recent flights for poor meals and surly FAs. No comp on the meal directly, but 10K miles for the attitudes. YMMV
Feb 12, 2018, 6:57 pm
#577
Join Date: Sep 2007
Location: Colorado
Programs: UA Gold 1MM, Marriott Gold
Posts: 1,158
I just SDC'd a P fare to go thru DEN tomorrow & then remembered about 2 hours later about the catering issues. Unfortunately my original flight is full now, so I can't go back.
My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?
My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?
Feb 13, 2018, 8:38 am
#578
Join Date: Sep 2015
Programs: UA 1K/MM
Posts: 33
Update, flew out (paid F) yesterday DEN-AUS at 1300. "Snack" basket passed- never refilled. I was in 5F. Last bag of pretzels were extremely stale.
Good times...
e
Feb 13, 2018, 8:58 am
#579
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
DEN-AUS is a Refreshments flight. I would have asked for them to restock the basket as there are extras but that’s the correct service for the route.
Feb 13, 2018, 9:30 am
#580
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,321
So let me get this straight... For multiple months there has been an issue with catering F/J flights out of DEN and there seems to be no end in sight and UA won't compensate passengers for the lack of proper meals?
So what DO they give you on a flight? DEN - LIH to be specific?
So what DO they give you on a flight? DEN - LIH to be specific?
Feb 13, 2018, 10:06 am
#581
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,301
So let me get this straight... For multiple months there has been an issue with catering F/J flights out of DEN and there seems to be no end in sight and UA won't compensate passengers for the lack of proper meals?
So what DO they give you on a flight? DEN - LIH to be specific?
So what DO they give you on a flight? DEN - LIH to be specific?
2. If you're lucky, beef tips with macaroni or polenta with lentils. Plated cheesecake. Pineapple fruit cup.
More commonly, a Y class burger without any lettuce, tomato or onion, or alternately, the Y class pizza, both of these from the BOB menu.
Feb 13, 2018, 10:17 am
#582
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,321
1. Yes, you are correct. They were throwing ETCs at the problem for a couple of months, but that practice seems to have stopped. YMMV.
2. If you're lucky, beef tips with macaroni or polenta with lentils. Plated cheesecake. Pineapple fruit cup.
More commonly, a Y class burger without any lettuce, tomato or onion, or alternately, the Y class pizza, both of these from the BOB menu.
2. If you're lucky, beef tips with macaroni or polenta with lentils. Plated cheesecake. Pineapple fruit cup.
More commonly, a Y class burger without any lettuce, tomato or onion, or alternately, the Y class pizza, both of these from the BOB menu.
Are either the Pizza or Burger recommended? (edible)
Feb 13, 2018, 10:29 am
#583
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,301
ETC=Electronic Travel Certificates. Compensation to be used for travel on UA.
Edible, yes, recommended, no. It's a disgrace that this situation has gone on as long as it has, but F catering on UA overall is in a downward spiral at the moment, so it's not exactly great elsewhere either.
Edible, yes, recommended, no. It's a disgrace that this situation has gone on as long as it has, but F catering on UA overall is in a downward spiral at the moment, so it's not exactly great elsewhere either.
Feb 13, 2018, 11:39 am
#584
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,220
Are the catering issues also impacting international flights? I have a flight on May 16 DEN-LHR. The upgrade came through so I am in J. Although am hoping since it is four months away they are able to fix the catering issues (if they impact international flights).
Feb 13, 2018, 1:12 pm
#585
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
But the NRT flight is catered properly so I assume the LHR flight will be too.