DEN first class catering issues
Feb 26, 2018, 7:28 am
#631
Join Date: Nov 2017
Posts: 5
Sunday’s KOA flight was over 90 minutes late and the reason given on status tracker is “catering difficulties”. I guess someone had to run to Costco for peach cups? This plane came in from IAH - why couldn’t they cater the KOA flight there?!
Last edited by Kreid33; Feb 26, 2018 at 7:34 am
Feb 26, 2018, 7:57 am
#632
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
Feb 26, 2018, 10:25 am
#633
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,529
Feb 26, 2018, 12:32 pm
#634
Join Date: Oct 2007
Posts: 561
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
Feb 27, 2018, 6:51 am
#635
Join Date: Jul 2010
Location: YEG
Programs: UA 1K, AC SE, WJ Gold
Posts: 352
The whole catering issue is becoming a farce. At least they used to load a breakfast option of yogurt and boxed cereal, but the last three morning flights I have taken to Denver in the past ten days have only been loaded with the “cheese tray.” Don’t get me wrong, I like a European breakfast, but that should consist of real cheese and real meats, not cheese product and greasy shelf-stabilized “sausage.”
I don’t get why they don’t just offer vouchers for $15 for a breakfast at the terminal when they keep sending me ETCs for $100 or 15,000 miles. Seems so odd.
I don’t get why they don’t just offer vouchers for $15 for a breakfast at the terminal when they keep sending me ETCs for $100 or 15,000 miles. Seems so odd.
Feb 27, 2018, 9:10 am
#636
Join Date: Sep 2007
Location: Colorado
Programs: UA Gold 1MM, Marriott Gold
Posts: 1,158
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.
Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.
thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.
Feb 27, 2018, 9:11 am
#637
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,484
We are a small subset of the customer base. Cheaper for them to give $100 in UA funny money to the occasional pax who complains rather than $15 to everyone.
Feb 27, 2018, 9:18 am
#638
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
That is a false savings, because who knows how many F customers will be so turned off by the product (and not know / how to complain) that they'll simply not pay for F in the future.
Feb 27, 2018, 9:30 am
#639
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 464
Feb 27, 2018, 2:53 pm
#640
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Just boarded DEN-IAD. Mac and cheese or lentil chili. No veggies or such.
They can’t even mix it up in over 4 months.
And agent at GS check in claimed catering is back to normal
They can’t even mix it up in over 4 months.
And agent at GS check in claimed catering is back to normal
Feb 27, 2018, 3:16 pm
#641
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,195
Because not everyone is getting the ETCs or using mileage. I complained about the food in "United First" on my DEN-HNL flight back before Christmas and got nothing. I suspect most people didn't even bother complaining. They're ahead of the voucher game if they only give 1 person out of 8 (or lower ratio) an ETC. Miles would do nothing for me as I have little opportunity to burn my award miles. I've had one flight in the last decade where I was able to use my mileage for an upgrade and it just hasn't been worth burning them on award flights for the limited personal travel I do (one major international trip per year plus one visit home to visit family at Christmas time).
Feb 27, 2018, 3:46 pm
#642
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,484
Feb 27, 2018, 7:57 pm
#643
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 949
United is pretty much the only F game in town ex-DEN.
Only way this hurts UA is if pax not only decide not to pay for F but leave for WN or F9. My hunch is UA isn't losing too much of their captive customer base on account of the DEN catering issues and in this economy there's enough F demand to fill the front of the planes even if folks were to opt to ride in back because their meal has been extra-crappy.
Only way this hurts UA is if pax not only decide not to pay for F but leave for WN or F9. My hunch is UA isn't losing too much of their captive customer base on account of the DEN catering issues and in this economy there's enough F demand to fill the front of the planes even if folks were to opt to ride in back because their meal has been extra-crappy.
Feb 27, 2018, 10:26 pm
#644
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Mar 3, 2018, 10:51 am
#645
Join Date: Dec 2017
Posts: 10
DEN catering issues!
What’s going on with UA catering out of Denver? Last night I was on a DEN-SEA flight. They had “cheeseburger”, chips, some fruit cup, and cheesecake. Not the typical meal w rolls salad etc. Disappointing!