DEN first class catering issues
Feb 4, 2018, 4:05 pm
#511
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Not disagreeing with your conclusion, but would just remember that 1% of revenue = 18% of net income.
Feb 5, 2018, 8:00 am
#512
Join Date: Feb 2016
Location: Loveland, CO
Programs: MileagePlus Lifetime Gold, Hilton Diamond, Bonvoy Gold, IHG Platinum
Posts: 153
Try these e-mail addresses:I received both a confirmation of the e-mail being received and a response within 24 hours.
Last edited by WineCountryUA; Feb 5, 2018 at 11:24 am Reason: FT rules on posting non-executive names, contract info
Feb 5, 2018, 1:20 pm
#513
Join Date: Jan 2018
Programs: UA Mileageplus
Posts: 7
Wow. Y'all weren't kidding. I'm sitting on an upgraded seat on DEN-KOA right now and I think that was the single worst airline meal I've ever had, from any airline, in any class of service. (For the record, I had the "cheeseburger", which came with a packet of chips, tinned pineapple, and oreo cookies. I *know* there are better boxed options in the economy meal selection.) United: ...?
If you're seated in first class on a flight out of DEN, do yourself a favor and either bring your own food, buy food in the terminal, or ask for one of the economy class boxed meals. I'm not joking.
If you're seated in first class on a flight out of DEN, do yourself a favor and either bring your own food, buy food in the terminal, or ask for one of the economy class boxed meals. I'm not joking.
Feb 5, 2018, 1:25 pm
#514
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,425
The cheeseburger is the Y meal 
And while it's a disgrace for F catering, unless it's dropped off a lot in the last few months, it's a heck of a lot better than most things I'm served in Y.
And while it's a disgrace for F catering, unless it's dropped off a lot in the last few months, it's a heck of a lot better than most things I'm served in Y.
Feb 5, 2018, 1:44 pm
#516
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Join Date: Apr 2013
Location: PHX
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Feb 5, 2018, 6:14 pm
#518
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
It's clear the order has come from somewhere that any official statements on this subject are forbidden. I've posted a few comments on their Facebook page, and in general they usually give some type of reply to most people's comments, even if it's just to provide the customer care email address, but my comments have been ignored. I wonder why they are so scared of making any public statement? It is really bizarre.
Feb 5, 2018, 8:24 pm
#519
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
As has been discussed several times on here, many of us FTer's did a tour of the kitchen several months ago. At that time, the management, and employees, couldn't have been more hospitable and proud of their facilities. We met the chef and most of the food preparer's who took genuine pride in their great food.
Since that time, for lack of a better word, it is simply "crap cuisine"!
But hey, they're fillin' their planes, so I suppose, who cares?
Since that time, for lack of a better word, it is simply "crap cuisine"!
But hey, they're fillin' their planes, so I suppose, who cares?
Feb 5, 2018, 10:18 pm
#520
Join Date: Jun 2010
Location: Florida
Programs: United 1K, Marriott Ambassador, Hilton Gold
Posts: 673
1K responded to a different email of mine today, so I decided to reply to the agent and ask if she could check on my email regarding the DEN catering. Her reply was something along the lines of "it's been sent to a specialty desk for review and has yet to be assigned to an agent". The cynic in me thinks that means it was put in a "DEN catering issue - DO NOT REPLY" inbox somewhere.
FWIW, the original email I wrote was on 1/16 and I even did a reply/follow up after that. Seems to be in line with what's mentioned above about not putting out any acknowledgement of the issue.
FWIW, the original email I wrote was on 1/16 and I even did a reply/follow up after that. Seems to be in line with what's mentioned above about not putting out any acknowledgement of the issue.
Feb 6, 2018, 8:22 am
#521
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
By the way, is the UA corporate team that is responsible for this DEN catering mismanagement the same team that deals with getting all those Polaris lounges set up as well? Are they not sufficiently staffed / underresourced to handle all these things at once?
Feb 6, 2018, 8:44 am
#522
Join Date: Jul 2008
Location: DEN
Programs: UA-GS; WN A-list;Hyatt - CC; Hertz - PC
Posts: 644
So are the meal problems still happening? In a flight to DC this evening and was planning on eating, which I rarely do, should I be grabbing to go food from Elway's instead still?
Feb 6, 2018, 9:16 am
#523
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Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
Judging from the 521 previous posts, I'd say you'd be the first to report any change. As such, looks like you ought to make time for Elway's.
Feb 6, 2018, 9:16 am
#524
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
I just flew Air India for $42 from BLR to BOM and the meals on this flight in coach are better than what I've had on the last 20 flights in First from Denver.
United - the Denver catering situation has become a complete joke and you need to get your act together..
United - the Denver catering situation has become a complete joke and you need to get your act together..
Feb 6, 2018, 9:53 am
#525
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,455
1K responded to a different email of mine today, so I decided to reply to the agent and ask if she could check on my email regarding the DEN catering. Her reply was something along the lines of "it's been sent to a specialty desk for review and has yet to be assigned to an agent". The cynic in me thinks that means it was put in a "DEN catering issue - DO NOT REPLY" inbox somewhere.
FWIW, the original email I wrote was on 1/16 and I even did a reply/follow up after that. Seems to be in line with what's mentioned above about not putting out any acknowledgement of the issue.
FWIW, the original email I wrote was on 1/16 and I even did a reply/follow up after that. Seems to be in line with what's mentioned above about not putting out any acknowledgement of the issue.