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-   -   DEN first class catering issues (https://www.flyertalk.com/forum/united-airlines-mileageplus/1874465-den-first-class-catering-issues.html)

milepig Feb 10, 2018 9:48 pm


Originally Posted by sexykitten7 (Post 29403336)
When we were there, they said something about the TSA monitoring security. So the gov probably has to sign off on any new plans. They took our name tags at the end of the day :(

Now the problem is with TSA?? I somehow doubt that.

timbre Feb 11, 2018 11:50 am

Does anyone know if DCA to DEN is catered in DEN or DCA? The plane goes DEN to DCA and back to DEN. I am on both the DEN to DCA and DCA to DEN flight in a week.

FlyngSvyr Feb 12, 2018 2:35 pm

I just SDC'd a P fare to go thru DEN tomorrow & then remembered about 2 hours later about the catering issues. Unfortunately my original flight is full now, so I can't go back.

My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?

goodeats21 Feb 12, 2018 2:56 pm


Originally Posted by FlyngSvyr (Post 29409578)
I just SDC'd a P fare to go thru DEN tomorrow & then remembered about 2 hours later about the catering issues. Unfortunately my original flight is full now, so I can't go back.

My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?

Probably a BOB burger from economy, without any fresh veg (no tomato,lettuce,onion). Middle options are a smaller BOB item such as a "cheese foods" selection, or an economy snack box with the items taken out and plated.

You can send a complaint email, which some have had success in getting an ETC thrown at them, but recent reports of just an apology response with no cert.

YMMV, on many fronts here.

FlyngSvyr Feb 12, 2018 3:15 pm


Originally Posted by goodeats21 (Post 29409651)
Probably a BOB burger from economy, without any fresh veg (no tomato,lettuce,onion). Middle options are a smaller BOB item such as a "cheese foods" selection, or an economy snack box with the items taken out and plated.

You can send a complaint email, which some have had success in getting an ETC thrown at them, but recent reports of just an apology response with no cert.

YMMV, on many fronts here.

Good thing I have a decent layover and Priority Pass. Timberline is a pretty good place to get a decent burger.
Wouldn't mind an ETC, but will see how it goes.

zdog2x Feb 12, 2018 4:38 pm

Complained about two recent flights for poor meals and surly FAs. No comp on the meal directly, but 10K miles for the attitudes. YMMV

mrswirl Feb 12, 2018 6:57 pm


Originally Posted by FlyngSvyr (Post 29409578)
I just SDC'd a P fare to go thru DEN tomorrow & then remembered about 2 hours later about the catering issues. Unfortunately my original flight is full now, so I can't go back.

My departing flight from DEN is supposed to be a dinner flight. How bad are the meals really? And should I expect (am I due) an ETC for a substandard meal if I complain through the customer care link? What's the going rate?

I think it partially depends on the equipment. I was on 787 from DEN-IAD yesterday and dinner was either beef tips with macaroni or polenta and lentils. Came with plated cheesecake dessert and pathetic pineapple cup. No fresh veggies but a definite improvement over the wretched pizza or BoB cheesburger.

ecoomer Feb 13, 2018 8:38 am


Originally Posted by Two Bee (Post 29399088)
Thank you for passing this info on, but did they happen to mention what they are trying to resolve?

Nope. No information whatsoever.

Update, flew out (paid F) yesterday DEN-AUS at 1300. "Snack" basket passed- never refilled. I was in 5F. Last bag of pretzels were extremely stale.

Good times...

e

SFO 1K Feb 13, 2018 8:58 am

DEN-AUS is a Refreshments flight. I would have asked for them to restock the basket as there are extras but that’s the correct service for the route.

pkerr Feb 13, 2018 9:30 am

So let me get this straight... For multiple months there has been an issue with catering F/J flights out of DEN and there seems to be no end in sight and UA won't compensate passengers for the lack of proper meals?
So what DO they give you on a flight? DEN - LIH to be specific?

NoLaGent Feb 13, 2018 10:06 am


Originally Posted by pkerr (Post 29411563)
So let me get this straight... For multiple months there has been an issue with catering F/J flights out of DEN and there seems to be no end in sight and UA won't compensate passengers for the lack of proper meals?
So what DO they give you on a flight? DEN - LIH to be specific?

1. Yes, you are correct. They were throwing ETCs at the problem for a couple of months, but that practice seems to have stopped. YMMV.

2. If you're lucky, beef tips with macaroni or polenta with lentils. Plated cheesecake. Pineapple fruit cup.
More commonly, a Y class burger without any lettuce, tomato or onion, or alternately, the Y class pizza, both of these from the BOB menu.

pkerr Feb 13, 2018 10:17 am


Originally Posted by NoLaGent (Post 29411673)
1. Yes, you are correct. They were throwing ETCs at the problem for a couple of months, but that practice seems to have stopped. YMMV.

2. If you're lucky, beef tips with macaroni or polenta with lentils. Plated cheesecake. Pineapple fruit cup.
More commonly, a Y class burger without any lettuce, tomato or onion, or alternately, the Y class pizza, both of these from the BOB menu.

ETCs?
Are either the Pizza or Burger recommended? (edible)

NoLaGent Feb 13, 2018 10:29 am


Originally Posted by pkerr (Post 29411695)
ETCs?
Are either the Pizza or Burger recommended? (edible)

ETC=Electronic Travel Certificates. Compensation to be used for travel on UA.

Edible, yes, recommended, no. It's a disgrace that this situation has gone on as long as it has, but F catering on UA overall is in a downward spiral at the moment, so it's not exactly great elsewhere either.

Aussienarelle Feb 13, 2018 11:39 am

Are the catering issues also impacting international flights? I have a flight on May 16 DEN-LHR. The upgrade came through so I am in J. Although am hoping since it is four months away they are able to fix the catering issues (if they impact international flights).

Plane-is-home Feb 13, 2018 1:12 pm


Originally Posted by Aussienarelle (Post 29411960)
Are the catering issues also impacting international flights? I have a flight on May 16 DEN-LHR. The upgrade came through so I am in J. Although am hoping since it is four months away they are able to fix the catering issues (if they impact international flights).

Over 4 months ago they told us "a couple of days" you can extrapolate from there.
But the NRT flight is catered properly so I assume the LHR flight will be too.


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