|
Originally Posted by jm0933
(Post 29399861)
United operates out of Terminal B at DIA. It does require a train ride but it's very quick, 6 or 7 minutes max including wait time to get between B and C.
The bigger wildcard in how long it takes to get from the restaurant in C to your gate actually may be how long it takes to walk from the train in terminal B to your gate, because terminal B is extremely long. They usually put larger planes closer to the center (AKA closer to the train) as the gate areas are larger but a 752 might be out a little farther, depending on gate availability. I would take the 7 minutes for the train ride and add 5 minutes if your gate is close to the center, maybe 10 if if you have to walk halfway to the end. Very unlikely you'll have to go all the way to the end as those are usually smaller mainline planes or UX flights. There are moving walkways that are usually working but are guaranteed to be out of service if you're counting on them. |
Originally Posted by Will Dearborn
(Post 29392505)
Elway's
|
I wrote in to 1K Voice after one of those inedible undressed burger meals with the prison-style fruit cup and got the following reply today (almost two weeks after I sent my complaint):
Dear Transportprof: I'll be happy to assist you. I'm sorry you were disappointed with the meals served in our First Class cabin on your recent flights. I can only imagine your disappointment as you were looking forward to a pleasant dining experience. I understand we didn't meet your expectations and I appreciate your constructive comments. I've sent them on to Food Services for review so we can determine how to improve in the future. Transportprof, we appreciate your business and Premier 1K loyalty; on behalf of our United family, we look forward to welcoming you aboard your next flight. Regards, |
My speculation is that the plan is to turn as much of DEN into snack flights as they can get away witth and contract out the rest. The delay is in getting those arrangements in place. We’ll see.
|
Originally Posted by transportprof
(Post 29401230)
Is it worth further follow up? Sounds like they lumped me in with the "didn't like his meal" category and are not recognizing that there is a particular problem out of Denver.
They were probably giving out too many e-certs. |
Originally Posted by Kacee
(Post 29401644)
Based on comments upthread, it sounds like their first level strategy is now to ignore the DEN catering complaints.
They were probably giving out too many e-certs. I had a disgusting experience with service in F last week and no response. |
Any idea if these issues are impacting DEN-NRT? Just curious if there is any issues with their international flight, particularly with DEN-LHR starting in a few months.
|
Originally Posted by transportprof
(Post 29401230)
.... Is it worth further follow up? Sounds like they lumped me in with the "didn't like his meal" category and are not recognizing that there is a particular problem out of Denver.
If the former, no followup seems needed but if the latter, then you need to make more noise -- seems the reports of ETCs have dropped off quite a bit, UA may be getting more selective. UA may also be looking at the number of ETCs an individual has received for this issue. |
Originally Posted by PsiFighter37
(Post 29402031)
Any idea if these issues are impacting DEN-NRT? Just curious if there is any issues with their international flight, particularly with DEN-LHR starting in a few months.
|
Originally Posted by PsiFighter37
(Post 29402031)
Any idea if these issues are impacting DEN-NRT?
|
Are there any bloggers or Twitter or Instagram feeds that could help bring some public embarrassment to UA on this to move things faster?
|
Originally Posted by ryan182
(Post 29400854)
Seems that everyone is trying to eat at Elway's these days, we got to the airport a over 90 mins before departure and with Clear and PreCheck was on the train and to Elway's rather quickly but they had a "30 to 45 min wait" (it looked packed, including the bar area) so couldn't make that work. As it turned out I had a large lunch so wasn't super hungry and ended up going to some French place that was ok
|
Originally Posted by WineCountryUA
(Post 29402211)
What is the objective? To file your dissatisfaction with the DEN catering situation or to get an ETC?
If the former, no followup seems needed but if the latter, then you need to make more noise -- seems the reports of ETCs have dropped off quite a bit, UA may be getting more selective. UA may also be looking at the number of ETCs an individual has received for this issue. |
Now that I have Priority Pass, I can get a full meal at Timberline’s Steaks in the other concourse, but if I didn’t have that, and I wanted to eat beforehand, I’d head to Elway’s and ask for Johnathan. His fantastic service will make you want to kick OTG and their iPads to the curb.
|
Originally Posted by COSPILOT
(Post 29398712)
I expect the gov't to waste time as they so often do, but this is purely in UA's control and lack of communication or real results is pure absurdity. We are getting beyond cost issues at this point, and more about a new direction UA has decided is the new path.
|
| All times are GMT -6. The time now is 11:07 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.