FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   DEN first class catering issues (https://www.flyertalk.com/forum/united-airlines-mileageplus/1874465-den-first-class-catering-issues.html)

rittenhousesq Jan 30, 2018 9:20 am


Originally Posted by Plane-is-home (Post 29355579)
I finally found time today to send an email to GS listing all the flights since my last email catering wasn’t up to published standards. It contained quite a few flights that were double catered out of ORD going from YYC to DEN that had the processed cheese pack instead of dinner.
In total 70% of my flights Nov-Jan were catered with the cheese pack.

Please let us know if you actually get a real response!

david_oz Jan 30, 2018 7:00 pm

Flew YYC-DEN tonight. Dinner was a cheese plate.

FlyfromDenver Jan 30, 2018 10:11 pm

Well, I think this is pretty funny - https://www.denverpost.com/2018/01/3...atering-union/

Per FT rules

Staffers at United Airlines’ catering kitchens in Denver and four other U.S. cities have taken the first step toward unionizing, notifying the National Mediation Board earlier this month they intend to hold a union election.

wxguy Jan 30, 2018 11:33 pm


Originally Posted by FlyfromDenver (Post 29360587)
Well, I think this is pretty funny - https://www.denverpost.com/2018/01/3...atering-union/

Nice paint job on the plane in the article. #SaveTheTulip

seat38a Jan 31, 2018 5:56 am

Well I booked my trip for May. Both legs LAX-DIA are meal flights. Hopefully the DIA issue is resolved by then.

Plane-is-home Jan 31, 2018 10:33 am


Originally Posted by rittenhousesq (Post 29357806)
Please let us know if you actually get a real response!

48 hours since I sent the email to GS, so far no response.

bluedemon211 Jan 31, 2018 10:53 am


Originally Posted by seat38a (Post 29361482)
Well I booked my trip for May. Both legs LAX-DIA are meal flights. Hopefully the DIA issue is resolved by then.

Pack a lunch :D

Lori_Q Feb 2, 2018 9:59 pm

Good catering for DEN-NRT on January 23
 

Originally Posted by bldr1k (Post 29287713)
I flew DEN-NRT 3 weeks ago and the person next to me ordered the Japanese meal. I forgot what it was but it looked fine (it made me wish I ordered it).

Quick report on my experience: As mentioned by others, the catering appeared to have been done at IAD, which is where our 787 came from the night before our flight. I ordered the Japanese meal, and it was excellent! Mom's entree and salad were nice too.

gcashin Feb 4, 2018 10:33 am


Originally Posted by david_oz (Post 29359991)
Flew YYC-DEN tonight. Dinner was a cheese plate.

Disappointing that the catering issues at DEN are impacting flights further down the line. As an AC hub, YYC has sufficient catering facilities that UA could have the YYC-DEN portion catered in YYC rather than double-cater in DEN with cheese and crackers. YYC caters overseas flights for AC, BA, KLM, so I'm sure the caterers there could pull off something better than cheese and crackers for dinner. If UA actually cared about this issue, they could at least fix some of the issues at outstations like YYC by having the return flights catered there rather than double-catered in DEN.

I had a YYC-ORD flight where lunch was also cheese and crackers or hummus, because the aircraft had come from DEN, so the catering can be quite unpredictable for anyone not familiar with the issue - most people wouldn't expect a catering issue in DEN to impact a YYC-ORD flight.

david_oz Feb 4, 2018 12:08 pm

on the way back (DEN-YYC), dinner was the cheeseburger. The cheese plate on the outbound was better

Plane-is-home Feb 4, 2018 12:18 pm

Interesting fact as I fly YYC-DEN very often. Even when the flight came from Chicago and was catered there YYC-DEN got the cheese box. Until December the afternoon E75 wasn’t a Denver turn around.
I think there was already more cost cutting than what they told us.
Of course now since 2/1 most flights out of DEN are snack or refreshment flights anyway and they really don’t have to try hard. The conspiracy theorist in me believes that’s the reason they delayed the kitchen fix in the first place.

CruiserCLE Feb 4, 2018 12:18 pm


Originally Posted by Plane-is-home (Post 29362536)
48 hours since I sent the email to GS, so far no response.

Please do keep us posted. My DEN catering email to 1K was also ignored, I followed up twice (after ~5 business days each) and was still ignored. At this point, I've given up.

Plane-is-home Feb 4, 2018 12:20 pm

Now 6 days in and still ignored by GS.
Tomorrow I’ll follow up.

onthesam Feb 4, 2018 1:47 pm


Originally Posted by Plane-is-home (Post 29378671)
Interesting fact as I fly YYC-DEN very often. Even when the flight came from Chicago and was catered there YYC-DEN got the cheese box. Until December the afternoon E75 wasn’t a Denver turn around.
I think there was already more cost cutting than what they told us.
Of course now since 2/1 most flights out of DEN are snack or refreshment flights anyway and they really don’t have to try hard. The conspiracy theorist in me believes that’s the reason they delayed the kitchen fix in the first place.

Agreed!

Flights of less than 3 hours are no longer catered with meals (with the exception of 2:20+long flights departing between 4pm to 8pm) -- this means no more meal service Ex-DEN for most of the West and Midwest and Western Canada.

DEN-YYC is typically slotted for between 2hrs40min and 2hrs50min -- no longer qualifies for a meal, even in 'United Business.'

jm0933 Feb 4, 2018 2:52 pm


Originally Posted by wxguy (Post 29360736)
Nice paint job on the plane in the article. #SaveTheTulip

It's funny, DP uses this picture whenever they need a stock photo for an article involving UA or sometimes just DIA in general. It's our nice weekly blast from the past in Denver.


All times are GMT -6. The time now is 10:16 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.