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-   -   DEN first class catering issues (https://www.flyertalk.com/forum/united-airlines-mileageplus/1874465-den-first-class-catering-issues.html)

Dublin_rfk Jan 14, 2018 8:51 am

WOW! 440+ posts over 4 months and about what? Following this thread, I have to believe that UA is so tone deaf that they shouldn’t be running an airline and that they should apologize, send everyone who has ever flown UA a voucher to their favorite 5 star restaurant, and shut down operations and Oh yes, fire all the staff and management involved with food service decisions. I wonder just how many posters have real knowledge of operations at UA’s food service operations at DEN? For that matter any airline food service operation?

Dublin_rfk Jan 14, 2018 8:52 am


Originally Posted by halls120 (Post 29291376)
Wouldn't you agree that United's handling of this matter on the PR level has been an abject failure?

I hear that UA is accepting CV's for this position.

milepig Jan 14, 2018 10:11 am


Originally Posted by Dublin_rfk (Post 29291405)
WOW! 440+ posts over 4 months and about what? Following this thread, I have to believe that UA is so tone deaf that they shouldn’t be running an airline and that they should apologize, send everyone who has ever flown UA a voucher to their favorite 5 star restaurant, and shut down operations and Oh yes, fire all the staff and management involved with food service decisions. I wonder just how many posters have real knowledge of operations at UA’s food service operations at DEN? For that matter any airline food service operation?

there are solutions that don’t involve complex logistics. At each gate in DEN call up the F pax and offer a $20 voucher so they buy something to take on board. That, of course, costs $$$.

Source an improved BOB like offering and instruct the FAs to unwrap them. Get it from the same supplier. Costs $$$.

fly18725 Jan 14, 2018 10:12 am


Originally Posted by goodeats21 (Post 29291348)
Right. Because the only solution costs 10s of Millions of dollars. :rolleyes:

I love when "solutions" are presented as binary choices.

United can either spend 10s of Millions of Dollars to address their catering shortfalls, or throw BOB Economy food at their First Class customers.
United can either communicate in a condescending & disingenuous manner, or not communicate at all.
Customers can either accept substandard service, or just stop complaining.

Without knowing the specific details of the issue, it’s hard to definitively say what options exist between flying in fresh food from other hubs multiple times a day and using BOB products as an interim solution. Since no other realistic solutions have been discussed, it becomes a binary discussion.

Customers absolutely have a binary decision: they patronize United or they don’t. They can also complain or be silent. There are no other options for customers.

I would point out that United has not communicated, which is a failing. To say that their communication is a failure, condescending, or disingenuous is twisting the situation to achieve a desired narrative.


Originally Posted by halls120 (Post 29291376)
Wouldn't you agree that United's handling of this matter on the PR level has been an abject failure?

I will not respond to a rhetorical question. I think my opinions on this topic have been clearly communicated.

transportprof Jan 14, 2018 10:33 am

New idea!
 
We've covered the same ground many times in this thread, in part because UA has been slow and uncommunicative about what is going on in DEN. So here's a new idea.

How about UA issue a catering waiver to all F pax booked through DEN? For those who connect through there, like I will in a couple of weeks, there are often other options. And for those who originate or end their trips there, if it's very important to have a meal in F, there are other carriers who could provide this option.

Considering UA will now issue "severe" weather waivers when a snow flurry or some drizzle is predicted at its hubs, why not a catering waiver to mitigate the storm of grievances from its front cabin pax? And the best part is that such a solution would be self-regulating. Those who don't care about the food in flight will happily continue with their original booked routing, and those of us who do care will shift around to avoid any problems. @:-)

No Denver Airlift is needed to solve this problem in a way that won't tank quarterly earnings. :) But more creative thinking is required. That's what I teach transportation students, by the way.

HNLbasedFlyer Jan 14, 2018 10:49 am


Originally Posted by milepig (Post 29291661)


there are solutions that don’t involve complex logistics. At each gate in DEN call up the F pax and offer a $20 voucher so they buy something to take on board. That, of course, costs $$$.

Source an improved BOB like offering and instruct the FAs to unwrap them. Get it from the same supplier. Costs $$$.

A $20 voucher to buy anything you want? Having worked at an airline - those first class meals don't cost anywhere near $20, try closer to $8-$11 - and they've substituted, wait for it, a $8-11 BOB alternative.

They've made a business decision to go with the current process. They don't owe anyone on FT a communication.

You'd think after reading this thread UA offered gourmet first class out of DEN, jeez - they don't even have transcon flight, do domestic first class offerings were all that great anyone and in my opinion as basic or more basic than the BOB offerings. I'd much rather - and in my opinion, many others as well, have a cheeseburger or pizza over non transcon first class offering. That's is what they decided - you might not agree, and if bothers someone so much then fly someone else - I personally don't relate to that though - I don't what kind of food you used to be eating in First - but it must have been something different than what I was eating in First out of DEN.

Kacee Jan 14, 2018 11:02 am


Originally Posted by HNLbasedFlyer (Post 29291802)
and they've substituted, wait for it, a $8-11 BOB alternative

You are confusing "price" with "cost." The BoB pizza and cheeseburger are both priced at $9.99. You can bet the cost to UA is considerably less.

PushingTin Jan 14, 2018 11:48 am

Can we get a three-month update on where we are on this? Some FLTs seem to have meals, others not? Was it listeria? Binge reading this whole thread is a pain when I have an F flight out on Monday and just want to know if I need to bring something, since it is a late flight and dinner ins't an option when I land.

NoLaGent Jan 14, 2018 12:03 pm


Originally Posted by PushingTin (Post 29291956)
Can we get a three-month update on where we are on this? Some FLTs seem to have meals, others not? Was it listeria? Binge reading this whole thread is a pain when I have an F flight out on Monday and just want to know if I need to bring something, since it is a late flight and dinner ins't an option when I land.

3 month update: We're almost in the same place where we were 3 months ago.

Within the last 2 weeks, a few flights have seen "enhanced" entrees (almost back to where they were pre-listeria, think lentil chili, beef mac & cheese, etc.), but there are still no fresh fruits or vegetables (no salads, no lettuce/tomato for the burgers they're serving) included with those meals. You're more likely to happen on a burger or pizza than anything else.

The only flight that's been reported to still have real meal service is DEN-NRT, which is allegedly being catered out of IAD on the outbound and obviously NRT on the return.

Bottom line: Eat in the airport or buy something in the airport to consume on board. That's the only answer.

transportprof Jan 14, 2018 12:03 pm


Originally Posted by PushingTin (Post 29291956)
Can we get a three-month update on where we are on this? Some FLTs seem to have meals, others not? Was it listeria? Binge reading this whole thread is a pain when I have an F flight out on Monday and just want to know if I need to bring something, since it is a late flight and dinner ins't an option when I land.

Simple answer, there is not yet a consistent resolution of the "disturbance in the kitchen" :


Can you live with a burger/pizza and shelf stable pineapple pieces? If so, then don't bring any emergency rations. If not, then do.

Plane-is-home Jan 14, 2018 12:04 pm


Originally Posted by PushingTin (Post 29291956)
Can we get a three-month update on where we are on this? Some FLTs seem to have meals, others not? Was it listeria? Binge reading this whole thread is a pain when I have an F flight out on Monday and just want to know if I need to bring something, since it is a late flight and dinner ins't an option when I land.

You can sum the situation up to:
if your flight is shorter than 3 hours or on UX you get the prepackaged processed cheese like product box
sometimes with Hummus and Chips as a second choice
if your flight is longer, your choices are beef provoncale with Mac and cheese or Lentil Chili. No salad or veggies

halls120 Jan 14, 2018 12:24 pm


Originally Posted by fly18725 (Post 29291665)
Without knowing the specific details of the issue, it’s hard to definitively say what options exist between flying in fresh food from other hubs multiple times a day and using BOB products as an interim solution. Since no other realistic solutions have been discussed, it becomes a binary discussion.

Customers absolutely have a binary decision: they patronize United or they don’t. They can also complain or be silent. There are no other options for customers.

I would point out that United has not communicated, which is a failing. To say that their communication is a failure, condescending, or disingenuous is twisting the situation to achieve a desired narrative.


I will not respond to a rhetorical question. I think my opinions on this topic have been clearly communicated.

I would say “not communicating“ is pretty much an abject failure, but to each his/her own. 😁

Two Bee Jan 14, 2018 12:32 pm

Quote, worth repeating ---

Spalding Smails:
I want a hamburger... no, a cheeseburger. I want a hot dog. I want a milkshake...

Judge Smails: (aka - UAL)
You'll get nothing, and like it.

I would just like to say --- Nobody knows, for sure, why inferior food is being catered out of DEN, and it's counterproductive for some to get their undies all bunched up over this fact. That is of course unless the cheese & cracker binders being served have a counterproductive effect, and the f/a forgot to unlock the lav after take-off!:o

milepig Jan 14, 2018 4:26 pm


Originally Posted by HNLbasedFlyer (Post 29291802)
A $20 voucher to buy anything you want? Having worked at an airline - those first class meals don't cost anywhere near $20, try closer to $8-$11 - and they've substituted, wait for it, a $8-11 BOB alternative.

They've made a business decision to go with the current process. They don't owe anyone on FT a communication.

You'd think after reading this thread UA offered gourmet first class out of DEN, jeez - they don't even have transcon flight, do domestic first class offerings were all that great anyone and in my opinion as basic or more basic than the BOB offerings. I'd much rather - and in my opinion, many others as well, have a cheeseburger or pizza over non transcon first class offering. That's is what they decided - you might not agree, and if bothers someone so much then fly someone else - I personally don't relate to that though - I don't what kind of food you used to be eating in First - but it must have been something different than what I was eating in First out of DEN.

i know they don’t cost $20, but this is about customer satisfaction not counting beans. I don’t care if DEN is all midcons, did you look at the pictures. There is no excuse. Sometimes you just need to throw money at something.

Plane-is-home Jan 15, 2018 3:23 pm

DEN-EWR today same half ready stuff. Beef or lentils. Fruit was enhanced to tropical fruit cup instead of pineapple


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