|
Originally Posted by Kacee
(Post 29165155)
Don't worry, they're returning to normal in "mid December" ;)
Or maybe this is the new normal? |
Originally Posted by Kacee
(Post 29197401)
Honestly, I'm not even sure why we're talking about Chipotle in this thread. It's just a huge distraction. Chipotle had something like 58 people come down seriously ill with e coli infections, and this was widely reported in the media independent of anything Chipotle said publicly. By contrast, I'm not aware of any reports that any UA pax got sick due to DEN catering.
This is just a very simple - and very deliberate - customer service fail by UA. First in choosing the lowest possible cost "solution" of "let them eat BoB," then in choosing not to advise pax in advance that the meal service has been curtailed and does not meet published standards. |
Originally Posted by artvandalay
(Post 29197429)
A week ago, this was humorous. Now, maybe kacee was prescient.
|
I guess one definition of mid-December would mean that we'll just on the cusp
"Early" could be days 1-10, Mid could be 11-20, and late 21-30. This gives UA like 12 hours to sort this out within the time frame specified |
Decided to be proactive for my flight DEN-KOA tomorrow, 12/21. Called GS desk and asked if there were still kitchen issues and if so I could plan eating at the airport in advance (DEN is my connection point). The agent called DEN and was told "the issue of FC meals was resolved today, so he should be fine tomorrow". The GS agent was very helpful, but I have to wonder with nobody reporting that things were corrected today, if the DEN party was correct. Anyone with flights today that can confirm/refute that service has been restored?
|
Originally Posted by milepig
(Post 29197746)
I guess one definition of mid-December would mean that we'll just on the cusp
"Early" could be days 1-10, Mid could be 11-20, and late 21-30. This gives UA like 12 hours to sort this out within the time frame specified |
Originally Posted by bluedemon211
(Post 29197826)
Decided to be proactive for my flight DEN-KOA tomorrow, 12/21. Called GS desk and asked if there were still kitchen issues and if so I could plan eating at the airport in advance (DEN is my connection point). The agent called DEN and was told "the issue of FC meals was resolved today, so he should be fine tomorrow". The GS agent was very helpful, but I have to wonder with nobody reporting that things were corrected today, if the DEN party was correct. Anyone with flights today that can confirm/refute that service has been restored?
|
Originally Posted by bluedemon211
(Post 29197826)
Decided to be proactive for my flight DEN-KOA tomorrow, 12/21. Called GS desk and asked if there were still kitchen issues and if so I could plan eating at the airport in advance (DEN is my connection point). The agent called DEN and was told "the issue of FC meals was resolved today, so he should be fine tomorrow". The GS agent was very helpful, but I have to wonder with nobody reporting that things were corrected today, if the DEN party was correct. Anyone with flights today that can confirm/refute that service has been restored?
|
On DEN-YEG this morning. I asked the GA about the catering scenario and she too said, “apparently it was fixed today...but, just in case, here’s a voucher for lunch.”
I am am glad she gave me the voucher as I was able to get a real lunch. Onboard they were offering the BoB cheese tray - which is a pathetic excuse for a snack, let alone a lunch as the flight was supposed to have. I fly this route weekly and it has been consistent as others have said. Even when on a P fare, the best I have been offered as compensation has been 5k miles. |
I was offered a $150 ETC because the catering issue resulted in there being no lime wedges while in F on DEN-MCI.
|
Originally Posted by halls120
(Post 29197964)
Amazing. You can’t make this stuff up. Instead of getting in front of the problem, and telling all first-class passengers up front what the real status of food services is out of Denver, employees are apparently still making things up as they go along. Does United have any real public relations experts on staff? Just ask any of them, if you want a "REAL" The best part of inquiring is you'll get an answer, from off the top of their head!:rolleyes: |
Still not fixed
On DEN-KOA right now. Specifically asked the GA before boarding if things were fixed, in other words no BoB as a FC meal. "oh yes, we fixed it today and no more BoB in FC." Get on board and voila...... pizza or burger. The blatant untruths are mind boggling. I don't normally complain but I won't take being lied to. This gets reported the second I land.
|
Originally Posted by bluedemon211
(Post 29201924)
On DEN-KOA right now. Specifically asked the GA before boarding if things were fixed, in other words no BoB as a FC meal. "oh yes, we fixed it today and no more BoB in FC." Get on board and voila...... pizza or burger. The blatant untruths are mind boggling. I don't normally complain but I won't take being lied to. This gets reported the second I land.
|
Because the door is still open and I don't want to cry wolf if they fix it before we depart. Long shot at best, but we'll see.
|
As a flight attendant for UA, I just want to clarify... we absolutely hate flying in/out of DEN right now because of this. Trust me when I say that we feel the embarrassment about this, and while it is irritating and inconveniencing... do keep in mind that we're at the bottom of the pyramid and have absolutely no control over this. Every time that i'm in Denver now I have to mentally prepare myself to get yelled at about no lemons/limes and the BoB meals. :rolleyes:
|
| All times are GMT -6. The time now is 9:43 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.