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I guess we are half way there now. Just completed DEN-IAD on UA 461. Choices were beef Provençal or lentil chilly.
the beef was delicious. Served with pasta. Still no veggies, salad, or fresh fruit though. Cup of everlasting Mandarine oranges packaged in Thailand origin China. Still more than 18 months shelflive left. But definitly beats the humus or processed cheese. |
Agreed!
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Nope, not even close to halfway there. I flew UA 328 DEN-HNL yesterday and was offered my choice of burger or pizza. Either one came with cheesecake and the "french fry-style" chips along with a cup of Dole Tropical Fruit Salad. I would have been delighted with that meal in Economy but it wasn't even close to what I'd expect for the First Class premium fare (and yes, it was a paid fare, not an upgrade). On the upside, I had spent all night packing so all I really wanted was to sleep in the lie-flat and that WAS comfortable. Additionally, the FAs and pilots were all extremely professional and communicative as we encountered delays and turbulence.
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Originally Posted by Miles Ahead
(Post 29205363)
I think the fear is that if they come clean, they will lose sales. They also have a credibility problem now. If they said "we will have this fixed in a week" would anyone believe them?
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Originally Posted by Plane-is-home
(Post 29206729)
I guess we are half way there now. Just completed DEN-IAD on UA 461. Choices were beef Provençal or lentil chilly.
the beef was delicious. Served with pasta. Still no veggies, salad, or fresh fruit though. Cup of everlasting Mandarine oranges packaged in Thailand origin China. Still more than 18 months shelflive left. But definitly beats the humus or processed cheese. |
Originally Posted by John Aldeborgh
(Post 29208049)
+1, my daughter flew from DEN to BOS last night and the dinner was almost complete, missing a salad and veggies, pre-packaged pineapple was the substitute. Otherwise she said the food was fine.
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Originally Posted by FlyfromDenver
(Post 29208192)
Can you tell us about the almost complete part ?
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Originally Posted by ExplorerWannabe
(Post 29207184)
I would have been delighted with that meal in Economy but it wasn't even close to what I'd expect for the First Class premium fare (and yes, it was a paid fare, not an upgrade).
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Originally Posted by IAH-OIL-TRASH
(Post 29203982)
Not sure why you're arguing with everyone. Your last sentence is basically what we are faulting UA for - nothing else. We have expectations on food in the F cabin and those expectations are based on UA's dining descriptions, as well as our experiences in UA's front cabin (in the past out of Denver and currently standard on other, non-DEN-loaded flights). UA is not catering to the expectations and they need to send out 1) a notice advising of such, 2) reassure the current situation is temporary, and 3) an estimate of when things will get back to normal. They also need to let passengers know what they can expect currently on Denver-catered flights so that the passengers can plan any adjustments to their eating plans.
Originally Posted by Kacee
(Post 29204031)
Well I think some of us are also faulting UA for choosing the cheapest possible "solution" to this problem.
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Originally Posted by minnyfly
(Post 29208936)
Maybe I missed it, but again what would have been your "solution"?
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For anyone on the NRT flight, after I got the "catering issue" email, I called them and had myself rebooked through EWR, ORD, SFO, or LAX. They are generally more than happy to do so, and the way the NRT connections are timed generally are favorable for arriving flights from any of United's main US hubs.
I wasn't about to sit on a 12-13h flight with a BoB burger. |
NOT FIXED: 12/23 UA 391 DEN>TPA dep 4.50p, 3+ hours...a tribute to John Belushi - choice of hamburger or cheeseburger with thawed cheesecake dessert. Didn't ask about Coke or Pepsi. 1K on a $1,200 ticket doesn't rate a "heads-up" email, but does rate the usual barrage of pre-flight "opportunities" to spend more. I feel so valued as a 1K.
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Originally Posted by robbeck1
(Post 29211011)
NOT FIXED: 12/23 UA 391 DEN>TPA dep 4.50p, 3+ hours...a tribute to John Belushi - choice of hamburger or cheeseburger with thawed cheesecake dessert. Didn't ask about Coke or Pepsi. 1K on a $1,200 ticket doesn't rate a "heads-up" email, but does rate the usual barrage of pre-flight "opportunities" to spend more. I feel so valued as a 1K.
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Everyone should just be ordering special meals on flights from DEN that are 2K+ miles...Gotta be better than BoB.
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Originally Posted by minnyfly
(Post 29208936)
Maybe I missed it, but again what would have been your "solution"? Vouchers to eat in the terminal?
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