|
Sunday’s KOA flight was over 90 minutes late and the reason given on status tracker is “catering difficulties”. I guess someone had to run to Costco for peach cups? This plane came in from IAH - why couldn’t they cater the KOA flight there?!
|
Originally Posted by Kreid33
(Post 29451952)
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——- Dear Mrs. I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal. Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options. Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do. thank you for your time and know that we look forward to welcoming you aboard your upcoming trip. |
Originally Posted by rittenhousesq
(Post 29460216)
Well that is the most complete response from UA we have received since the onset of this issue. Thanks to the OP for posting!
|
Originally Posted by Kreid33
(Post 29451952)
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——- Dear Mrs. I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal. Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options. Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do. thank you for your time and know that we look forward to welcoming you aboard your upcoming trip. |
The whole catering issue is becoming a farce. At least they used to load a breakfast option of yogurt and boxed cereal, but the last three morning flights I have taken to Denver in the past ten days have only been loaded with the “cheese tray.” Don’t get me wrong, I like a European breakfast, but that should consist of real cheese and real meats, not cheese product and greasy shelf-stabilized “sausage.”
I don’t get why they don’t just offer vouchers for $15 for a breakfast at the terminal when they keep sending me ETCs for $100 or 15,000 miles. Seems so odd. |
Originally Posted by Kreid33
(Post 29451952)
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——- Dear Mrs. I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal. Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options. Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do. thank you for your time and know that we look forward to welcoming you aboard your upcoming trip. |
Originally Posted by jmcintosh
(Post 29464445)
I don’t get why they don’t just offer vouchers for $15 for a breakfast at the terminal when they keep sending me ETCs for $100 or 15,000 miles. Seems so odd. |
Originally Posted by Kacee
(Post 29464965)
We are a small subset of the customer base. Cheaper for them to give $100 in UA funny money to the occasional pax who complains rather than $15 to everyone.
|
Originally Posted by TA
(Post 29465006)
That is a false savings, because who knows how many F customers will be so turned off by the product (and not know / how to complain) that they'll simply not pay for F in the future.
|
Just boarded DEN-IAD. Mac and cheese or lentil chili. No veggies or such. They can’t even mix it up in over 4 months. And agent at GS check in claimed catering is back to normal |
Originally Posted by jmcintosh
(Post 29464445)
I don’t get why they don’t just offer vouchers for $15 for a breakfast at the terminal when they keep sending me ETCs for $100 or 15,000 miles. Seems so odd.
|
Originally Posted by mrswirl
(Post 29464959)
Of course this is the company that takes . . . 5 years to fully merge two airlines together.
|
United is pretty much the only F game in town ex-DEN.
Originally Posted by TA
(Post 29465006)
That is a false savings, because who knows how many F customers will be so turned off by the product (and not know / how to complain) that they'll simply not pay for F in the future.
|
Originally Posted by onthesam
(Post 29467148)
United is pretty much the only F game in town ex-DEN....
|
DEN catering issues!
What’s going on with UA catering out of Denver? Last night I was on a DEN-SEA flight. They had “cheeseburger”, chips, some fruit cup, and cheesecake. Not the typical meal w rolls salad etc. Disappointing!
|
| All times are GMT -6. The time now is 12:51 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.