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-   -   DEN first class catering issues (https://www.flyertalk.com/forum/united-airlines-mileageplus/1874465-den-first-class-catering-issues.html)

sexykitten7 Feb 18, 2018 2:15 am


Originally Posted by Marcin83 (Post 29429014)
No PDB and 40 mins before landing (20 before turning on the seat belt signs) I asked for a beer and the F/A said it was too late...

Wow that should be reported. I've asked for a whiskey right before the ding and she actually brought it! That was a pleasant surprise. Always hard to catch FAs' attn at the right time.

rittenhousesq Feb 18, 2018 8:47 am


Originally Posted by sexykitten7 (Post 29429623)
Wow that should be reported. I've asked for a whiskey right before the ding and she actually brought it! That was a pleasant surprise. Always hard to catch FAs' attn at the right time.

I've had FAs offer to bring me "one more drink in a plastic cup" so I could hold on to it during landing!

Marcin83 Feb 18, 2018 8:51 am


Originally Posted by rittenhousesq (Post 29430468)
I've had FAs offer to bring me "one more drink in a plastic cup" so I could hold on to it during landing!

"Mine" was simply too "occupied" with his cell phone.

IAH-OIL-TRASH Feb 18, 2018 9:47 am


Originally Posted by sexykitten7 (Post 29429623)
...I've asked for a whiskey right before the ding and she actually brought it!...

My last upgrade was received when I was already in my coach seat. The door closed just as I put my bag in the bin above my new seat and FA was there immediately to see if I wanted something before takeoff. I declined since my chuggin' days are over, but it was nice.

munster182 Feb 19, 2018 10:28 am

Feb 15th DENORD at 6:50pm - Burger only with the dole cup of pineapple and a bag of chips. $150 ETC offered and accepted!

pkerr Feb 19, 2018 10:31 am


Originally Posted by munster182 (Post 29434377)
Feb 15th DENORD at 6:50pm - Burger only with the dole cup of pineapple and a bag of chips. $150 ETC offered and accepted!

Did you ask for it or did they proactively give it?

FlyngSvyr Feb 19, 2018 10:38 am

FEB 13th DEN-BWI Burger only with the dole cup of pineapple and a bag of chips. $100 ETC offered and accepted!
Wrote in to premier voice and was answered within 2 days.

FlyfromDenver Feb 19, 2018 11:34 am

Tomorrow - DEN-BNA - Gojet- "Snack" in First. Would there be snackboxes in the back ?

NoLaGent Feb 19, 2018 11:44 am


Originally Posted by munster182 (Post 29434377)
Feb 15th DENORD at 6:50pm - Burger only with the dole cup of pineapple and a bag of chips. $150 ETC offered and accepted!


Originally Posted by FlyngSvyr (Post 29434425)
FEB 13th DEN-BWI Burger only with the dole cup of pineapple and a bag of chips. $100 ETC offered and accepted!
Wrote in to premier voice and was answered within 2 days.

Well, consistently inconsistent strikes again. Both Plats, yet the longer flight gets $50 less...

I really just wish they'd fix this mess. Unless the plan is not to, but the issuance of ETCs seems to run contradictory to this. At this point, I'm not sure anyone at UA even knows.

Plane-is-home Feb 19, 2018 2:24 pm


Originally Posted by NoLaGent (Post 29434702)
Well, consistently inconsistent strikes again. Both Plats, yet the longer flight gets $50 less...

I really just wish they'd fix this mess. Unless the plan is not to, but the issuance of ETCs seems to run contradictory to this. At this point, I'm not sure anyone at UA even knows.

yeah and as a GS I got 16,500miles for over 20 DEN flights. Wonder what they are doing?

Marcin83 Feb 21, 2018 4:24 pm


Originally Posted by sexykitten7 (Post 29429623)
Wow that should be reported. I've asked for a whiskey right before the ding and she actually brought it! That was a pleasant surprise. Always hard to catch FAs' attn at the right time.

Just got $75 ETC for that.

Kreid33 Feb 23, 2018 6:30 pm

Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.

Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.

thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.

milepig Feb 23, 2018 7:52 pm


Originally Posted by Kreid33 (Post 29451952)
Just received the below response to an email I sent 2+ weeks ago asking for an update on the kitchen problems for my upcoming flight (early March). So fruit in April. Maybe? Such great customer service... Thanks for your money. We’re not giving you what you paid for so feel free to go buy your own lunch.
——-
Dear Mrs.
I can certainly understand your concern and disappointment as we too are disappointed that the catering is not yet back to normal.
Until we resume full service, customers and crews on some Denver-departing flights will continue to have alternative food options.

Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.

thank you for your time and know that we look forward to welcoming you aboard your upcoming trip.

It just gets more and more absurd. We have no intention of supplying the service you purchased so you’re free to bring your own food!

transportprof Feb 23, 2018 7:59 pm


Originally Posted by Kreid33 (Post 29451952)
....

Currently, we are bringing the service back in several phases which should begin in April or May with the return of fresh fruit; followed by other fresh produce such as leafy greens and vegetables, and then finally the remainder of the menu along with Special Meals (which are currently unavailable). We are very sorry for this inconvenience. We are currently doing the best we can to offer alternative food options however you may wish to bring your own food, which you are certainly allowed to do.

....

How infuriating! United will allow its passengers to bring their own food into First Class to fill the deficiencies that its catering snafu has created.

Since 2012, they have also allowed me to bring a small pillow on board to make up for the ones they did away with during one of the Project quality enhancement rounds.

I wonder what else we will be allowed to do on future flights to fill in the gaps that they create between what should be included in First Class service, and what is actually provided?

Should FTers begin an online petition to be allowed corkage to bring drinkable wine onto United flights? :p

milepig Feb 23, 2018 8:31 pm


Originally Posted by transportprof (Post 29452124)
Since 2012, they have also allowed me to bring a small pillow on board to make up for the ones they did away with during one of
I wonder what else we will be allowed to do on future flights to fill in the gaps that they create between what should be included in First Class service, and what is actually provided?

Should FTers begin an online petition to be allowed corkage to bring drinkable wine onto United flights? :p

Next Press Relase. To enhance the onboard experience and to solve the issue with passengers getting stuck in the slimlined lavs we have locked the onboard facilities. You are, however, free to bring an empty 2 liter bottle on board with you. If use becomes necessary please be aware of the passengers around you and aim carefully.


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