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A roach coach at the cellphone waiting area on Pena Highway could make a fortune with a posted sign,"LAST CHANCE FOR THE NEXT 1,000 MILES!"
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Flew DEN-KOA last Wednesday and spinach and feta pizza, chips, fruit cup and cheese cake was the only meal option. Much worse for those in coach - wifi was down and many IFE systems were as well. They had no BOB burgers, pepperoni pizza or anything beyond snack boxes. Not sure what happened to make catering even more terrible. The FA blamed “the kitchen having issues today” of course. I was like you mean even more issues than normal and he laughed. FAs were nice about it - I know it’s totally out of their control so we just laughed about it. Also, I really got a kick out of my “mai tai” which I believe was rum mixed with fruit cup juice ��. My kids were less than thrilled with the spinach and feta pizza. All they had instead were snack boxes, fruit cups and cheese cake. Really was a long flight without decent food service or even an arrival snack beyond chips. We planned to eat at Timberline in DEN but we ended up running from our connection straight to the plane due to a medical emergency on our ORD-DEN flight. Just got home last night and will fire off an email to them this week. Hopefully I’ll get lucky and get some points or a credit for 5 paid first seats. The seat was comfortable and the FAs kind but that meal service really takes away from the special flight experience I was giving my mom in celebration of her year after brain cancer diagnosis and surgery. On the positive side big island was amazing! Highly recommended Mauna Kea Beach Hotel if you’re planning a trip! It’s a beautiful and special place! |
Originally Posted by Two Bee
(Post 29538929)
A roach coach at the cellphone waiting area on Pena Highway could make a fortune with a posted sign,"LAST CHANCE FOR THE NEXT 1,000 MILES!"
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Originally Posted by FlyfromDenver
(Post 29540084)
Denver is a hotbed of food trucks - there could be a parade. But United can't fix the food problem in 6 months.
By now I believe it’s the testbed for Kirby to figure out with how little food he can get away. |
Originally Posted by Plane-is-home
(Post 29540186)
From everything they tell you here at the airport UA believes the problem is fixed. By now I believe it’s the testbed for Kirby to figure out with how little he can get away. |
Originally Posted by Plane-is-home
(Post 29540186)
From everything they tell you here at the airport UA believes the problem is fixed. By now I believe it’s the testbed for Kirby to figure out with how little food he can get away.
Originally Posted by transportprof
(Post 29540201)
I think you mean how much he can get away with.
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To my surprise and delight, got an email with one (vague-ish) time commitment and some Polaris lounge-style "we will do this soon" milestones.
We are working hard to return our Denver kitchen to normal operations. We are bringing the service back in several phases: o Fresh fruit should return to the menu in April or May; o followed by other fresh produce such as leafy greens and vegetables; o and finally the remainder of the menu, along with Special Meals (which are currently unavailable). I apologize for this inconvenience, and thank you for your patience. Be assured, we remain focused on delivering the consistent and high-quality experience that will keep our customers choosing United. |
Originally Posted by sfo789
(Post 29542185)
To my surprise and delight, got an email with one (vague-ish) time commitment and some Polaris lounge-style "we will do this soon" milestones.
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A couple months ago I posted in the thread that I think this is all just a test to see what they can get away with out of DEN, and as more time passes with no end in sight I only feel even more so.
I think this is all a test to see if they can cut real catering out of DEN completely, except for INTL flights, and that's why they're saying little. |
Originally Posted by ExplorerWannabe
(Post 29541086)
No, I think he means exactly what he said. UA management seems to be trying to figure out how little food they can get away with feeding the customers before it affects sales.
So keep those complaints flowing into United, or we'll be down to Slim Jims by Christmas! :p |
Originally Posted by halls120
(Post 29542341)
I notice that a timeline is not provided for the last two bullets.
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Originally Posted by artvandalay
(Post 29543180)
...and "April or May" in the first bullet just sets the tone.
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It will be interesting to see how they cater the DEN-LHR flight, currently the plane is scheduled to fly DEN-NRT-DEN-LHR-DEN
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I was told this week by someone who works for UA that the DEN Catering issues were, and are still, caused by ongoing remodeling/construction issues. Some of the work that was done and completed in January/February had to be redone. I am not sure when the work will be completed. When it is done I will miss the Klassy fruit cup in a bowl. Nice touch United. :rolleyes:
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Originally Posted by N104UA
(Post 29555024)
It will be interesting to see how they cater the DEN-LHR flight, currently the plane is scheduled to fly DEN-NRT-DEN-LHR-DEN
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