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Originally Posted by HNLbasedFlyer
(Post 29582502)
I find it interesting that people think construction in a airport facility not owned by United is completely within the airlines control (or even much at all in United's control). I doubt this has anything to do with cost - probably more to do with unions, permits, inspections, approvals, etc.....
I doubt this has anything to do with cost given it is such a small expense in the big picture of UA revenue/profit. |
Originally Posted by NoLaGent
(Post 29582691)
I got a fruit cup and the burger with no lettuce, tomato, nor pickle, because DIA.
I don't believe for a second, anyone flies DEN (not DIA) to HNL for the food - it is all about the lie flat bed. They would've given you any of the buy on board boxes in the back also. It is so much ado about nothing except a money grab from fliers. |
Originally Posted by HNLbasedFlyer
(Post 29582951)
They would've given you any of the buy on board boxes in the back also.
It is so much ado about nothing except a money grab from fliers. |
Originally Posted by jm0933
(Post 29582351)
Polaris flights shouldn't be affected, I believe they're bringing in the catering from elsewhere for those routes.
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Originally Posted by AirMiles2001
(Post 29583984)
I can confirm. I don't know where the food came from but it was the same I have experienced on other Polaris flights. Phew....
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Originally Posted by HNLbasedFlyer
(Post 29582951)
What do you think you would've gotten otherwise? I fly HNL-SFO, HNL-SFO-XXX, HNL-DEN-XXX, or HNL-EWR at least 40x times per year. I can speak from firsthand experience, whatever upgrade in food you think you;d get, just doesn't exist. The fact you got a $350 credit, which I'm fairly sure is 5* restaurant prices+, is incredible to me. (I also think the $200 credit I often get on the HNL-SFO is fairly ridiculous also for no personal device entertainment). Think about it, when I go to my favorite restaurant and they say, we are out of the Prime Rib, they don't give me a coupon for $100 for my next visit. If I go to the store and they are out of Milk, I don't get a coupon, etc....
I don't believe for a second, anyone flies DEN (not DIA) to HNL for the food - it is all about the lie flat bed. They would've given you any of the buy on board boxes in the back also. It is so much ado about nothing except a money grab from fliers. 1.I know what I would've gotten otherwise, and if you fly those routes so often, so do you. If not, you can look in the meal threads pre-October 2017 and see for yourself. What would make you think I was looking for an upgrade? You don't even make any sense with this comment. 2. When you go to your favorite restaurant, they have other things on the menu that you probably like. If they don't, you can drive to your 2nd favorite restaurant. On United, there is nothing else on the menu and you don't have the option at 38,000 feet to switch to another plane that might have different catering. 3. Of course no one flies out of DIA for the food (by the way, I used DIA as a reference to the airport, not a flight, as Denver International Airport is it's name), but we all have to eat, that's just the way our bodies are designed. And they would've given me any of the buy on board boxes in the back, if there were any. That was explained as a catering error to me, which really sums up this whole situation quite nicely. |
I just received a phone call from United from a very nice lady who called to apologize for the lackluster catering on my flight, and to offer a $125 ETC. She also said she would follow up with their food service manager.
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Originally Posted by halls120
(Post 29584029)
Which leads credence to the argument that when it is important to provide half-way decent catering out of DEN, UA can make it happen. Domestic F clearly isn't one of their priorities.
United is often dumb when it comes to PR, but they aren't that dumb. |
Not trying to elicit snarky response here but can someone tell me why:
1. The company has not communicated what the underlying issue is to PAX or FAs? 2. The company has not clearly communicate the time frame to a resolution? Betting there would be real pressure to resolve this faster if DEN was not a captive UA market. |
Originally Posted by DCEsquire
(Post 29585190)
Not trying to elicit snarky response here but can someone tell me why:
1. The company has not communicated what the underlying issue is to PAX or FAs? 2. The company has not clearly communicate the time frame to a resolution? ... |
Originally Posted by Kreid33
(Post 29539463)
Flew DEN-KOA last Wednesday and spinach and feta pizza, chips, fruit cup and cheese cake was the only meal option. Much worse for those in coach - wifi was down and many IFE systems were as well. They had no BOB burgers, pepperoni pizza or anything beyond snack boxes. Not sure what happened to make catering even more terrible. The FA blamed “the kitchen having issues today” of course. I was like you mean even more issues than normal and he laughed. FAs were nice about it - I know it’s totally out of their control so we just laughed about it. Also, I really got a kick out of my “mai tai” which I believe was rum mixed with fruit cup juice ��. My kids were less than thrilled with the spinach and feta pizza. All they had instead were snack boxes, fruit cups and cheese cake. Really was a long flight without decent food service or even an arrival snack beyond chips. We planned to eat at Timberline in DEN but we ended up running from our connection straight to the plane due to a medical emergency on our ORD-DEN flight. Just got home last night and will fire off an email to them this week. Hopefully I’ll get lucky and get some points or a credit for 5 paid first seats. The seat was comfortable and the FAs kind but that meal service really takes away from the special flight experience I was giving my mom in celebration of her year after brain cancer diagnosis and surgery. On the positive side big island was amazing! Highly recommended Mauna Kea Beach Hotel if you’re planning a trip! It’s a beautiful and special place! |
I flew DEN SFO on widebody and was served fruit out of a plastic cup. It was disgusting for first class. Along with no pillows, blankets, and headphones delta is looking much better for f service. United used to have great catering and now it is awful. It reminds me of PMCO food I had to endure out of IAH when continental was still around. I really hope they improve their food service out of denver soon! Maybe Delta will move their SLC hub to denver soon!
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Originally Posted by TA
(Post 29585519)
There was some discussion a while back that possibly UA is not at liberty to discuss publicly the issue because of pending litigation. I don't know that it was ever confirmed as true, or just a possible explanation, or even plausible versus straight incompetence / lack of priority.
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I was told by 2 different UA personnel in DEN that the inaugural to LHR had the Business class catering spoiled prior to departure and ended up giving out gift certificates to Elways. Anything along those lines to be truthful?
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Originally Posted by CALMSP
(Post 29595436)
I was told by 2 different UA personnel in DEN that the inaugural to LHR had the Business class catering spoiled prior to departure and ended up giving out gift certificates to Elways. Anything along those lines to be truthful?
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