Aug 24, 2017, 1:59 pm
Last edit by: DELee
Update: 06 Sept 2017 - Latest waiver posting
Previous waivers:
Update: 30 Aug 2017
Update (08/29/17 15:50 CDT):
Booking waiver now extended through 12 September and changes covered through November 15th
Update (08/28/17 11:15 am EDT): Waiver extended through 05 September and rebooking and changes now covered through 20 September
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Previous waivers:
Update: 30 Aug 2017
Hurricane Harvey continues to affect flights to and from Texas and the Gulf Coast
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
Booking waiver now extended through 12 September and changes covered through November 15th
FAA Advisory for IAH
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
AIRPORT STATUS INFORMATION
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Travel Waiver: Gulf Coast Tropical Weather (25 Aug - 12 Sept, 2017) - Affects IAH
Aug 28, 2017, 9:23 am
#151
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,365
update to my post...both legs canceled (no shock) and I went to the airport where I am to try to re-schedule me through ORD. The young customer service person told me this was not allowed by the rules and was scared to make the change (she got on the phone to call UA and was on hold). Thankfully, an older UA employee was there and told her this is not a normal situation and to do what you need to do. She reminded the other CSR the golden rule. In the end, I got re-routed. Kudos to the older CSR with common sense. In times like this, the company has to delegate authorities down so that real time common sense decisions can be made that will alleviate issues in IAH. Otherwise, the rule followers will make things worse for everyone. That is my 2 cents...
If true, that is a fairly brutal policy.
Aug 28, 2017, 9:30 am
#152
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Waiver extended through September 5th. Calling in now for my flights - will report back, imagine seats are going to be tough to come by for alternate routes since it is Labor Day Weekend.
Aug 28, 2017, 9:31 am
#153
Join Date: May 2011
Posts: 5,814
EF Airport Delay Notifications section is saying the following
- George Bush Intercontinental Airport (IAH) Due to WEATHER HURRICANE HARVEY, IAH is closed. The time to reopen is Aug 31 at 12:00 PM CDT..
- Hobby Airport (HOU) Due to WEATHER HURRICANE HARVEY, HOU is closed. The time to reopen is Aug 30 at 08:00 AM CDT..
Aug 28, 2017, 9:32 am
#154
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Just got off the call with United. Cancelled my trip for the 1st. Got full credit for the value of the ticket and good for 1 year.
Aug 28, 2017, 9:39 am
#155
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Aug 28, 2017, 9:44 am
#156
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Aug 28, 2017, 9:44 am
#157
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,519
We won't know for a bit, I expect. Right now, IAH is completely closed to commercial traffic until Noon on 8/31. Whether that extends or not, we won't know for a while. Once the airport does re-open, UA will need time to get equipment, crews, and ground personnel to IAH so 9/1 is probably a bit tenuous, but not impossible, as of what we know right now. Keep monitoring for updates. And if you are coming from someplace outside of IAH, I would suggest using the waiver to re-route.
Aug 28, 2017, 9:45 am
#158
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
We won't know for a bit, I expect. Right now, IAH is completely closed to commercial traffic until Noon on 8/31. Whether that extends or not, we won't know for a while. Once the airport does re-open, UA will need time to get equipment, crews, and ground personnel to IAH so 9/1 is probably a bit tenuous, but not impossible, as of what we know right now. Keep monitoring for updates. And if you are coming from someplace outside of IAH, I would suggest using the waiver to re-route.
Aug 28, 2017, 9:52 am
#159
Join Date: Feb 2012
Programs: Hertz PC
Posts: 657
Aug 28, 2017, 9:53 am
#160
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
In terms of changing - couldn't have been smoother, wait time was about 7 minutes and then took about 10 minutes to make all the changes (we were on separate PNRs, one award + one revenue). Thankfully the UA Silver I have (thanks Marriott Platinum) means I still get a competent Premier Desk agent most of the time.
She had no problem putting me into P class even though the SMF - ORD - RDU we changed to is only selling A fares. We'll get in about 2 hours later than scheduled but at least it's taken care of now and we don't have to scramble to find 2 seats if/when flights this weekend get canceled fully.
Aug 28, 2017, 9:53 am
#161
Join Date: Mar 2005
Location: TUS and any place close to a lav
Programs: UA 1.6MM
Posts: 5,423
EF Airport Delay Notifications section is saying the following
- George Bush Intercontinental Airport (IAH) Due to WEATHER HURRICANE HARVEY, IAH is closed. The time to reopen is Aug 31 at 12:00 PM CDT..
- Hobby Airport (HOU) Due to WEATHER HURRICANE HARVEY, HOU is closed. The time to reopen is Aug 30 at 08:00 AM CDT..
It looks like those flights haven't been canceled yet because UA planned to operate them with crews from other hubs.
Aug 28, 2017, 10:00 am
#162
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Yeah, thanks. Great advice. Mistakenly called regular UA line and it was 30 min wait. Called 1k and they immediately connected me to agent who had alternative flight routed via DEN. Guessing UA is taking flights and connections and moving them to DEN ORD or similar airports.
Aug 28, 2017, 10:02 am
#163
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
HOU is not scheduled to open until 8/30. But thats not a lot of help for UA Passengers.
