Aug 24, 2017, 1:59 pm
Last edit by: DELee
Update: 06 Sept 2017 - Latest waiver posting
Previous waivers:
Update: 30 Aug 2017
Update (08/29/17 15:50 CDT):
Booking waiver now extended through 12 September and changes covered through November 15th
Update (08/28/17 11:15 am EDT): Waiver extended through 05 September and rebooking and changes now covered through 20 September
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Previous waivers:
Update: 30 Aug 2017
Hurricane Harvey continues to affect flights to and from Texas and the Gulf Coast
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
United flights to and from Texas and the Gulf Coast continue to be affected by Hurricane Harvey. There are now a limited number of flights operating between Houston and other major U.S. airports, but many flights to and from Houston continue to be canceled.
Please check your flight status before you go to the airport, and sign up to receive flight status messages in the event of changes. Also note that road conditions around the airport continue to be poor, so travelers should carefully plan their travel to and from the airport.
If you have an upcoming United flight that includes travel through Houston, we recommend postponing your travel until conditions improve. The Houston area is extremely taxed and may not have the resources to offer hotel and restaurant services to Houston visitors.
Travelers with booked flights to, from or through the Texas and Gulf Coast area can use our travel waiver to change their flight. Please note that we are experiencing a high volume of calls due to the severity of the situation, so we recommend using united.com or the United app.
Booking waiver now extended through 12 September and changes covered through November 15th
FAA Advisory for IAH
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 28 at 09:38 AM CDT. The date/time when the airport is expected to reopen is Aug 30 at 04:00 PM CDT.
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until at least noon on Thursday, August 31, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app.
AIRPORT STATUS INFORMATION
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
provided by the FAA's Air Traffic Control System Command Center
George Bush Intercontinental/Houston Airport (IAH) Real-time Status
.....
Due to WEATHER/ HURRICANE HARVEY, the George Bush Intercontinental/Houston Airport (IAH) was closed as of Aug 27 at 10:24 AM CDT. The date/time when the airport is expected to reopen is Aug 31 at 12:00 PM CDT.
Update 6PM (Central Time) 27 Aug 2017
IAH closure extend to 7PM 28 August
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until 7 p.m. on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Update (08/27/17 12:45 pm EDT): Waiver extended through 31 August and rebooking and changes now covered through 13 September
Posted 27 August 2017 morning
Hurricane Harvey is affecting flights to and from Texas and the Gulf Coast
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Due to Hurricane Harvey, United flights to and from Houston Intercontinental are canceled until noon on Monday, August 28, and additional flights to and from Texas and the Gulf Coast may be affected. If you have planned travel, please see our travel waiver below to change your flight. Please note that we are experiencing a high volume of calls, so we recommend using united.com or the United app if possible.
Updated UA travel waiver for Harvey ( including IAH) 26 Aug 2017 = rebooking extend to 11 Sept
Updated UA travel waiver for Harvey ( including IAH) as of noon (Central Time) 25 Aug 2017
UA travel waiver (including IAH) for Harvey as 3PM (Central Time) 24 Aug 2017
Travel Waiver: Gulf Coast Tropical Weather (25 Aug - 12 Sept, 2017) - Affects IAH
Aug 28, 2017, 6:45 am
#136
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
We have reservations for MEM to SFO (via IAH) this Thursday.
This is for our 30th anniversary / Hubby's 50th Birthday trip (Sonoma is our final destination).
Everything is paid for, and can't get a refund on Sonoma reservations this late, so really hope we can get there.
We aren't frequent travelers, so looking for advice. Should we just go ahead and book ourselves on another airline - say Delta (goes through ATL) or American (Charlotte)? Will be a bit more expensive to do that, but I suppose it's more important to pay the extra cost of last minute booking through them (as opposed to not being able to go at all).
I realize United has issued a travel waiver, but that just allows me to change dates, right? And we can't change the dates
This is for our 30th anniversary / Hubby's 50th Birthday trip (Sonoma is our final destination).
Everything is paid for, and can't get a refund on Sonoma reservations this late, so really hope we can get there.
We aren't frequent travelers, so looking for advice. Should we just go ahead and book ourselves on another airline - say Delta (goes through ATL) or American (Charlotte)? Will be a bit more expensive to do that, but I suppose it's more important to pay the extra cost of last minute booking through them (as opposed to not being able to go at all).
I realize United has issued a travel waiver, but that just allows me to change dates, right? And we can't change the dates
Aug 28, 2017, 6:54 am
#137
Join Date: Aug 2017
Posts: 10
(I did read there may be issues even with re-routes due to delays/cancellation impact over the whole United system. That was another reason I was considering just buying new one way tix on another airline.)
Aug 28, 2017, 7:00 am
#138
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
I see seats available on the morning flights through DEN or ORD. Everything else seems to be full, or down to 1 remaining seat -- not great for a party of two. Specifically, try the 7:25 AM departure to Denver or the 7:50 AM departure to Chicago.
If traveling Wednesday afternoon is an option, there are also seats on the 2:10 PM flight Wednesday through Chicago. Of course, you'd be on the hook for a hotel room in San Francisco, but that would likely be cheaper than buying tickets on another airline.
Good luck!
Aug 28, 2017, 7:04 am
#139
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Just keep in mind that if you don't fly United on the way there, they'll cancel the return as well. So you need to buy a round trip on another airline.
Aug 28, 2017, 7:27 am
#140
Join Date: Oct 2008
Posts: 52
update to my post...both legs canceled (no shock) and I went to the airport where I am to try to re-schedule me through ORD. The young customer service person told me this was not allowed by the rules and was scared to make the change (she got on the phone to call UA and was on hold). Thankfully, an older UA employee was there and told her this is not a normal situation and to do what you need to do. She reminded the other CSR the golden rule. In the end, I got re-routed. Kudos to the older CSR with common sense. In times like this, the company has to delegate authorities down so that real time common sense decisions can be made that will alleviate issues in IAH. Otherwise, the rule followers will make things worse for everyone. That is my 2 cents...
Aug 28, 2017, 8:32 am
#141
Join Date: Nov 2016
Location: Houston TX
Programs: United Premier 1k, Hertz Presidents Circle, Hilton Diamond
Posts: 408
update to my post...both legs canceled (no shock) and I went to the airport where I am to try to re-schedule me through ORD. The young customer service person told me this was not allowed by the rules and was scared to make the change (she got on the phone to call UA and was on hold). Thankfully, an older UA employee was there and told her this is not a normal situation and to do what you need to do. She reminded the other CSR the golden rule. In the end, I got re-routed. Kudos to the older CSR with common sense. In times like this, the company has to delegate authorities down so that real time common sense decisions can be made that will alleviate issues in IAH. Otherwise, the rule followers will make things worse for everyone. That is my 2 cents...
Aug 28, 2017, 8:38 am
#142
Join Date: Nov 2016
Location: Houston TX
Programs: United Premier 1k, Hertz Presidents Circle, Hilton Diamond
Posts: 408
There is a flight scheduled to leave tonight at 930 to SFO. Any ideas wether this will actually happen. I need to get to the Northeast tomorrow but if I can get out of Houston today I should be good.
Aug 28, 2017, 8:49 am
#143
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
Aug 28, 2017, 8:54 am
#145
Join Date: Dec 2008
Location: PVR/CLE
Programs: UA 1MM
Posts: 282
59/ Will Clayton underwater....
Lots of 45 intersections underwater...
Ok, writing as Calbert10 posted that flight is cancelled anyways.
Aug 28, 2017, 8:58 am
#146
Join Date: Nov 2016
Location: Houston TX
Programs: United Premier 1k, Hertz Presidents Circle, Hilton Diamond
Posts: 408
I probably could figure out a way there, as the crow flies I'm only 3 miles from IAH. My daughter is stuck in a hotel in DFW. I can get there so I may drive there switch out vehicles and fly from there.
Aug 28, 2017, 9:07 am
#147
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Well I'm supposed to fly to MSY via IAH on the first. I'm worried about it now. I wish they would just weather waive it so I can for sure cancel my hotel reservation sooner than later so I don't get stuck paying for the hotel.
Nevermind they just updated the waiver all the way to the 5th. August 25 – September 5, 2017
Nevermind they just updated the waiver all the way to the 5th. August 25 – September 5, 2017
Last edited by WineCountryUA; Aug 28, 2017 at 9:52 am Reason: merging consecutive posts by same member
Aug 28, 2017, 9:10 am
#148
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,520
Not sure when this changed, but weather waiver is now valid for any traveling originating August 25 - September 5.
Aug 28, 2017, 9:21 am
#150
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
EF Airport Delay Notifications section is saying the following
- George Bush Intercontinental Airport (IAH) Due to WEATHER HURRICANE HARVEY, IAH is closed. The time to reopen is Aug 31 at 12:00 PM CDT..
- Hobby Airport (HOU) Due to WEATHER HURRICANE HARVEY, HOU is closed. The time to reopen is Aug 30 at 08:00 AM CDT..