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Pajamas in Polaris -- Experiences, How to Request UA PJs, Changing Logistics, ....

Old Jun 27, 2017, 3:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: narvik
Recent changes to United's policy on pajamas and slippers increased the official availability from flights '12+ hours' to flights '14+ hours'.
There are currently (October/November 2023) mixed reports about actual availability, with some shorter than 14-hour flights still being provisioned with pajamas and slippers.

The printed on-board menu reads:

"Sleep soundly in the sky
Slippers are available by request on all international flights, along with pajamas for flights scheduled 14+ hours.
Ask your flight attendant if you'd like them."



Previous Wiki updated February 22, 2023, left here until final eligible routes can be established:

"On flights longer than 12 hours, we also offer 100% cotton pajamas upon request." (https://www.united.com/web/en-US/con...laris-FAQ.aspx )
Pajamas are provisioned for about half of the eligible seats.
Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, TPE , AKL , HKG , CTU, SYD, TLV, SIN
EWR - TLV, NRT, PEK , DEL, BOM, HKG, PVG, CPT, JNB
ORD - NRT, PEK, PVG, HKG
LAX - PVG, SYD, MEL
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLWEAAQV7X
New flights have been added, and some flights ended)

Note: United employee shop sells pajamas for $9.99 a pair as of 12/10/20







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Pajamas in Polaris -- Experiences, How to Request UA PJs, Changing Logistics, ....

Old Feb 18, 2019, 5:34 pm
  #151  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Originally Posted by Oregonflyer
Was informed by lead on 886 (SFO-HKG) that PJs are out of stock at the supplier. Been that way for a week, and likely to continue. Maybe they will get better ones.
Maybe an opportunity to change the color. We use the top part as sweatshirts at home. My wife thinks that dark grey is not an appropriate color for spring. Anything blue would be better. We have 23 pairs of the United ones and 2 pairs of navy blue BA First Class ones.
StuckinITH is offline  
Old Feb 18, 2019, 5:35 pm
  #152  
 
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; DL Silver; Amtrak Select Plus;Hilton Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,405
Originally Posted by Oregonflyer
Was informed by lead on 886 (SFO-HKG) that PJs are out of stock at the supplier. Been that way for a week, and likely to continue. Maybe they will get better ones.
Lol will probably take them as long to fix as it did the first class catering out of DEN!!! Getting better ones? haha, if they do, will probably look like this:
rittenhousesq is offline  
Old Feb 18, 2019, 5:35 pm
  #153  
 
Join Date: May 2012
Programs: UA
Posts: 1,098
Data point, not loaded on UA862 2/13.
thejaredhuang is offline  
Old Feb 18, 2019, 7:13 pm
  #154  
 
Join Date: May 2006
Location: New to BWI as of 2021; say hi if you're in the area!
Programs: UA GS
Posts: 426
None loaded on UA88 (PEK-EWR) 2/16 either. Cabin crew very apologetic, and noted that none were loaded on the way over either.

Unrelated (or at least I think unrelated) -- my standards for cuisine are not super high, but the fish stick passing for "pan-seared fish fillet" was chewier than a dog toy. Already sent a note about both issues.
autobahnal is offline  
Old Feb 22, 2019, 10:25 pm
  #155  
 
Join Date: Feb 2009
Location: San Diego
Programs: UA 1K MM, SPG Plat, HH Dia
Posts: 96
Still no PJs. 2/22 UA869 HKG-SFO.
cooljw is offline  
Old Feb 22, 2019, 11:30 pm
  #156  
 
Join Date: Sep 2007
Location: ORD
Programs: UA MM, AA PPro
Posts: 1,480
2/20 EWR-HKG: No pajamas available
2/23 PVG-ORD: None

Last edited by legalalien; Feb 24, 2019 at 7:45 pm Reason: Updated return flight
legalalien is offline  
Old Feb 23, 2019, 3:08 am
  #157  
 
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,202
UA 29 on 2/20 SFO-SIN no PJ's loaded and was given the same supplier issue as reason. Going back on UA 2 tomorrow and don't expect them.
bluedemon211 is offline  
Old Feb 23, 2019, 4:09 am
  #158  
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,418
UA871 SFO-TTPE 22Feb: Two pair of L/XL were found. That's it. For a 60-seat J cabin. And return.
wxguy is offline  
Old Feb 23, 2019, 7:51 pm
  #159  
 
Join Date: Aug 2010
Location: JAX
Programs: United Lifetime 1K, Global Service, Marriott LTTE, Hyatt GLobalist, AA MM,Hertz PC, Global Entry
Posts: 110
No Pajamas on ORD to HK yesterday.
Disappointed,.Also no Landing cards
shelby101 is offline  
Old Feb 23, 2019, 11:38 pm
  #160  
 
Join Date: Sep 2007
Location: San Francisco
Programs: UA 1K, Marriott Titanium, IHG Platinum, Avis President's Club, Hertz President's Circle
Posts: 323
Got PJs in both directions to/from Middle Earth:

SFO-AKL on Feb 10 (UA 917) and yesterday Feb 22 on the AKL-SFO (UA 916) return.

On the 777-300 the best place to change is the disabled restroom in front of 9A.
wxguy likes this.

Last edited by dav3d; Feb 23, 2019 at 11:43 pm
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Old Feb 24, 2019, 12:06 am
  #161  
 
Join Date: Feb 2019
Posts: 3
Originally Posted by bluedemon211
UA 29 on 2/20 SFO-SIN no PJ's loaded and was given the same supplier issue as reason. Going back on UA 2 tomorrow and don't expect them.
UA 29 on 2/22 had a couple. The FAs were not offering them and I only saw 4 people in them (including myself). Not sure if they ran out or nobody was asking.

Last edited by Maryd001; Feb 24, 2019 at 12:07 am Reason: Wrong flight number
Maryd001 is offline  
Old Feb 24, 2019, 12:38 am
  #162  
 
Join Date: Feb 2011
Posts: 11
Nothing this week on SFO-HKG or the return today
hkarau is offline  
Old Feb 24, 2019, 6:56 am
  #163  
 
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
Curious if anyone has requested compensation for the the missing PJ's and what the going rate is? I have a SIN trip in a few weeks and I would definitely be inconvenienced if the promised PJ's were missing

Probably a $50 - $100 ETC.
FlyngSvyr is offline  
Old Feb 24, 2019, 7:00 am
  #164  
 
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,516
Originally Posted by FlyngSvyr
Curious if anyone has requested compensation for the the missing PJ's and what the going rate is? I have a SIN trip in a few weeks and I would definitely be inconvenienced if the promised PJ's were missing

Probably a $50 - $100 ETC.
They would probably offer you miles. Worth a try-PJs are part of the marketed Polaris "package" on certain flights.
JetAway is offline  
Old Feb 24, 2019, 7:26 am
  #165  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 7,034
For my PVG-ORD flight two weeks ago, FAs just said that they could not find any PJ. They did get mattress pad for me, though.
Kmxu is offline  

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