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Pajamas in Polaris -- Experiences, How to Request UA PJs, Changing Logistics, ....

Old Jun 27, 2017, 3:03 pm
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Last edit by: narvik
Recent changes to United's policy on pajamas and slippers increased the official availability from flights '12+ hours' to flights '14+ hours'.
There are currently (October/November 2023) mixed reports about actual availability, with some shorter than 14-hour flights still being provisioned with pajamas and slippers.

The printed on-board menu reads:

"Sleep soundly in the sky
Slippers are available by request on all international flights, along with pajamas for flights scheduled 14+ hours.
Ask your flight attendant if you'd like them."



Previous Wiki updated February 22, 2023, left here until final eligible routes can be established:

"On flights longer than 12 hours, we also offer 100% cotton pajamas upon request." (https://www.united.com/web/en-US/con...laris-FAQ.aspx )
Pajamas are provisioned for about half of the eligible seats.
Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, TPE , AKL , HKG , CTU, SYD, TLV, SIN
EWR - TLV, NRT, PEK , DEL, BOM, HKG, PVG, CPT, JNB
ORD - NRT, PEK, PVG, HKG
LAX - PVG, SYD, MEL
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLWEAAQV7X
New flights have been added, and some flights ended)

Note: United employee shop sells pajamas for $9.99 a pair as of 12/10/20







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Pajamas in Polaris -- Experiences, How to Request UA PJs, Changing Logistics, ....

Old Dec 7, 2016, 9:23 am
  #1  
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Pajamas in Polaris -- Experiences, How to Request UA PJs, Changing Logistics, ....

I see that according to Polaris, flights of 12 hours are ultra long haul (and ones that warrant pj's).

How many flights are ultr long haul?

hKG-SFO clocks in at 11:50. So that is NOT ulh?

Last edited by WineCountryUA; Jul 2, 2017 at 11:22 am
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Old Dec 7, 2016, 9:32 am
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Originally Posted by zrs70
I see that according to Polaris, flights of 12 hours are ultra long haul (and ones that warrant pj's).

How many flights are ultr long haul?

hKG-SFO clocks in at 11:50. So that is NOT ulh?
Well it's less than 12 hours, so yes.
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Old Dec 7, 2016, 9:56 am
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Originally Posted by zrs70
hKG-SFO clocks in at 11:50. So that is NOT ulh?
I'd be amazed if HKG-SFO wasn't put in this category. Partially because it's obviously very close to 12 hours, but mainly because SFO-HKG is over 14 hours and it would be odd to provide one level of service in one direction, and a different level of service on the return.

Originally Posted by zrs70
Is it only west coast- syd/Mel/akl/sin, Ewr/ord-hkg and Ewr-India?
ORD/EWR/SFO-China/TPE, ORD/EWR-NRT, SFO-TLV. Probably a few more I'm not thinking off...
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Old Dec 7, 2016, 10:01 am
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Here's the list posted in the other thread for routes with pajamas (e.g., all routes with an average of 12 hours):

http://www.flyertalk.com/forum/27550454-post2258.html
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Old Dec 7, 2016, 10:07 am
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Originally Posted by zrs70
I see that according to Polaris, flights of 12 hours are ultra long haul (and ones that warrant pj's).

How many flights are ultr long haul?

hKG-SFO clocks in at 11:50. So that is NOT ulh?
Originally Posted by Duke787
Here's the list posted in the other thread for routes with pajamas (e.g., all routes with an average of 12 hours):

http://www.flyertalk.com/forum/27550454-post2258.html
This plus UA Insider has previously posted

Originally Posted by UA Insider
Our end goal is that if one direction is over 12 hours, we will provision pajamas in both directions. We hope you get the chance to try them.

-UA Insider
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Old Dec 7, 2016, 4:04 pm
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Originally Posted by villox
Apparently we were wrong. Guess it has to be 12 hours in both directions year-round, which seems a bit silly.

Interesting footnote for the methodology; although they're giving PJs to SFO-PEK/ICN which does not average >=12h by my reading of the December 1, 2016 UA timetable.

Code:
 outbound | return  | out_avg | ret_avg | both_avg | shortest | longest 
----------+---------+---------+---------+----------+----------+---------
 EWR-BOM  | BOM-EWR | 14:54   | 15:54   | 15:24:29 | 14:50    | 16:15
 EWR-DEL  | DEL-EWR | 14:05   | 15:13   | 14:39:11 | 14:00    | 15:30
 EWR-HKG  | HKG-EWR | 16:00   | 15:34   | 15:47:21 | 15:30    | 16:05
 EWR-NRT  | NRT-EWR | 13:56   | 12:52   | 13:24:53 | 12:45    | 14:15
 EWR-PEK  | PEK-EWR | 13:54   | 13:39   | 13:46:40 | 13:35    | 14:10
 EWR-PVG  | PVG-EWR | 14:59   | 14:33   | 14:46:30 | 14:25    | 15:10

 IAD-NRT  | NRT-IAD | 14:00   | 12:35   | 13:17:48 | 12:25    | 14:15
 IAD-PEK  | PEK-IAD | 14:06   | 13:31   | 13:48:56 | 13:25    | 14:15

 IAH-NRT  | NRT-IAH | 13:44   | 11:57   | 12:51:11 | 11:45    | 14:10

 LAX-MEL  | MEL-LAX | 15:52   | 14:20   | 15:06:36 | 14:15    | 16:00
 LAX-PVG  | PVG-LAX | 13:41   | 11:43   | 12:42:53 | 11:15    | 14:05
 LAX-SYD  | SYD-LAX | 15:04   | 13:51   | 14:27:35 | 13:45    | 15:15

 ORD-HKG  | HKG-ORD | 15:56   | 14:57   | 15:26:46 | 14:30    | 16:10
 ORD-NRT  | NRT-ORD | 13:15   | 11:55   | 12:35:34 | 11:30    | 13:30
 ORD-PEK  | PEK-ORD | 13:45   | 13:10   | 13:28:14 | 13:00    | 14:05
 ORD-PVG  | PVG-ORD | 14:39   | 13:46   | 14:13:07 | 13:10    | 14:55

 SFO-AKL  | AKL-SFO | 12:55   | 12:35   | 12:45:19 | 12:10    | 13:20
 SFO-CTU  | CTU-SFO | 14:22   | 13:08   | 13:45:20 | 12:45    | 14:35
 SFO-HGH  | HGH-SFO | 13:17   | 11:39   | 12:28:44 | 11:15    | 13:40
 SFO-HKG  | HKG-SFO | 14:18   | 12:16   | 13:17:36 | 11:50    | 14:40
 SFO-ICN  | ICN-SFO | 12:15   | 10:35   | 11:25:40 | 10:25    | 12:35
 SFO-PEK  | PEK-SFO | 12:17   | 11:41   | 11:59:29 | 11:20    | 12:30
 SFO-PVG  | PVG-SFO | 13:03   | 11:23   | 12:13:34 | 10:55    | 13:25
 SFO-SIN  | SIN-SFO | 16:54   | 15:02   | 15:58:44 | 14:40    | 17:25
 SFO-SYD  | SYD-SFO | 14:58   | 13:34   | 14:16:24 | 13:30    | 15:10
 SFO-TLV  | TLV-SFO | 14:10   | 15:07   | 14:38:30 | 14:10    | 15:10
 SFO-TPE  | TPE-SFO | 13:39   | 11:23   | 12:31:16 | 10:45    | 14:05
 SFO-XIY  | XIY-SFO | 13:02   | 12:06   | 12:34:36 | 12:00    | 13:20
My guess is SFO-PEK/ICN got a gimmie. Here are the biggest losers, FWIW:

Code:
 outbound | return  | out_avg | ret_avg | both_avg | shortest | longest 
----------+---------+---------+---------+----------+----------+---------
 DEN-NRT  | NRT-DEN | 12:00   | 10:34   | 11:17:29 | 10:20    | 12:25
 EWR-TLV  | TLV-EWR | 10:28   | 12:12   | 11:20:54 | 10:20    | 12:25
 ORD-GRU  | GRU-ORD | 10:52   | 11:08   | 11:00:24 | 10:25    | 11:15
 SFO-CDG  | CDG-SFO | 10:47   | 11:34   | 11:10:52 | 10:40    | 12:10
 SFO-FRA  | FRA-SFO | 10:51   | 11:21   | 11:06:33 | 10:50    | 11:30
It's a curious go-to-market strategy when you can be on a 12h25 DEN-NRT or EWR-TLV and not get pajamas, while a 10h45 TPE-SFO hour does get pajamas.

Last edited by mduell; Dec 7, 2016 at 5:06 pm
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Old Dec 7, 2016, 4:27 pm
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Originally Posted by mduell
Interesting footnote for the methodology; although they're giving PJs to SFO-PEK which does not average >=12h by my reading of the December 1, 2016 UA timetable.

Code:
 outbound | return  | out_avg | ret_avg | both_avg | shortest | longest 
----------+---------+---------+---------+----------+----------+---------
 EWR-BOM  | BOM-EWR | 14:54   | 15:54   | 15:24:29 | 14:50    | 16:15
 EWR-DEL  | DEL-EWR | 14:05   | 15:13   | 14:39:11 | 14:00    | 15:30
 EWR-HKG  | HKG-EWR | 16:00   | 15:34   | 15:47:21 | 15:30    | 16:05
 EWR-NRT  | NRT-EWR | 13:56   | 12:52   | 13:24:53 | 12:45    | 14:15
 EWR-PEK  | PEK-EWR | 13:54   | 13:39   | 13:46:40 | 13:35    | 14:10
 EWR-PVG  | PVG-EWR | 14:59   | 14:33   | 14:46:30 | 14:25    | 15:10

 IAD-NRT  | NRT-IAD | 14:00   | 12:35   | 13:17:48 | 12:25    | 14:15
 IAD-PEK  | PEK-IAD | 14:06   | 13:31   | 13:48:56 | 13:25    | 14:15

 IAH-NRT  | NRT-IAH | 13:44   | 11:57   | 12:51:11 | 11:45    | 14:10

 LAX-MEL  | MEL-LAX | 15:52   | 14:20   | 15:06:36 | 14:15    | 16:00
 LAX-PVG  | PVG-LAX | 13:41   | 11:43   | 12:42:53 | 11:15    | 14:05
 LAX-SYD  | SYD-LAX | 15:04   | 13:51   | 14:27:35 | 13:45    | 15:15

 ORD-HKG  | HKG-ORD | 15:56   | 14:57   | 15:26:46 | 14:30    | 16:10
 ORD-NRT  | NRT-ORD | 13:15   | 11:55   | 12:35:34 | 11:30    | 13:30
 ORD-PEK  | PEK-ORD | 13:45   | 13:10   | 13:28:14 | 13:00    | 14:05
 ORD-PVG  | PVG-ORD | 14:39   | 13:46   | 14:13:07 | 13:10    | 14:55

 SFO-AKL  | AKL-SFO | 12:55   | 12:35   | 12:45:19 | 12:10    | 13:20
 SFO-CTU  | CTU-SFO | 14:22   | 13:08   | 13:45:20 | 12:45    | 14:35
 SFO-HGH  | HGH-SFO | 13:17   | 11:39   | 12:28:44 | 11:15    | 13:40
 SFO-HKG  | HKG-SFO | 14:18   | 12:16   | 13:17:36 | 11:50    | 14:40
 SFO-PEK  | PEK-SFO | 12:17   | 11:41   | 11:59:29 | 11:20    | 12:30
 SFO-PVG  | PVG-SFO | 13:03   | 11:23   | 12:13:34 | 10:55    | 13:25
 SFO-SIN  | SIN-SFO | 16:54   | 15:02   | 15:58:44 | 14:40    | 17:25
 SFO-SYD  | SYD-SFO | 14:58   | 13:34   | 14:16:24 | 13:30    | 15:10
 SFO-TLV  | TLV-SFO | 14:10   | 15:07   | 14:38:30 | 14:10    | 15:10
 SFO-TPE  | TPE-SFO | 13:39   | 11:23   | 12:31:16 | 10:45    | 14:05
 SFO-XIY  | XIY-SFO | 13:02   | 12:06   | 12:34:36 | 12:00    | 13:20
My guess is SFO-PEK got a gimmie since the next longest route (SFO-ICN) is over half an hour shorter.
Here are the biggest losers, FWIW:

Code:
 outbound | return  | out_avg | ret_avg | both_avg | shortest | longest 
----------+---------+---------+---------+----------+----------+---------
 DEN-NRT  | NRT-DEN | 12:00   | 10:34   | 11:17:29 | 10:20    | 12:25
 EWR-TLV  | TLV-EWR | 10:28   | 12:12   | 11:20:54 | 10:20    | 12:25
 ORD-GRU  | GRU-ORD | 10:52   | 11:08   | 11:00:24 | 10:25    | 11:15
 SFO-CDG  | CDG-SFO | 10:47   | 11:34   | 11:10:52 | 10:40    | 12:10
 SFO-FRA  | FRA-SFO | 10:51   | 11:21   | 11:06:33 | 10:50    | 11:30
 SFO-ICN  | ICN-SFO | 12:15   | 10:35   | 11:25:40 | 10:25    | 12:35
It's a curious go-to-market strategy when you can be on a 12h35 SFO-ICN and not get pajamas, while a 10h45 TPE-SFO hour does get pajamas.
If you look at the Polaris graphic you quoted it says SFO-ICN is one of the included routes
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Old Dec 7, 2016, 4:35 pm
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It's a lot of energy being spent here about PJs.
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Old Dec 7, 2016, 5:02 pm
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Originally Posted by mduell
....It's a curious go-to-market strategy when you can be on a 12h35 SFO-ICN and not get pajamas, while a 10h45 TPE-SFO hour does get pajamas.
Not really

UA is looking at RT times, not just a particular OW, since the PJs are offered RT and not just OW,

SFO-PEK RT is 23:50 -- pretty darn close to nominal 12 hour min OW average.

None of the "losers" in your list are over 11:30 OW average. And the longest SFO-ICN seems to be on UA's list as another poster noted.
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Old Dec 22, 2016, 2:50 am
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Originally Posted by wco81
It's a lot of energy being spent here about PJs.
I completely understand. I normally change into PJ's on long haul, and obviously prefer it when I can throw out the old ones and get new ones.

So now I will have to carry a pair in my hand luggage, and ask on the TLV route if they have any on board.

Does anyone have experience with this route (I saw the speculation above, but no concrete reporting from someone who has flown the route since Polaris.
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Old Jan 14, 2017, 1:23 pm
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When do people usually change into/out of PJs? I'm flying my first flight that offers them soon and am just curious.
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Old Jan 14, 2017, 1:28 pm
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I usually change after the first meal service when I'm ready to try and sleep.
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Old Jan 14, 2017, 1:31 pm
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Originally Posted by segiddins
When do people usually change into/out of PJs? I'm flying my first flight that offers them soon and am just curious.
Great question. I usually change into them the moment we reach cruising altitude, and I change out when I wake up, before breakfast, to avoid the rush for the lavs just before final descent.

Of course my last overnight flight I decided to get comfy while we were still on the ground, so I changed before the door was even closed ... and that just happened to be my first aircraft swap in over a year. Ended up traipsing through EWR to our new gate in my loungewear. Never again!
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Old Jan 14, 2017, 1:50 pm
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NH F I have had the FAs drag me to the bathroom once we boarded to change. I didn't mind that in that but it depends on the rest of the day after the flight. I like my normal clothes to stay as fresh as possible if I am going to continue on another flight...similarly if I'm going to be eating/drinking while lounging with the risk of bumps I would rather spill something on the PJs vs. my clothes.
On UA flights like EWR-HKG, MEL-LAX, SFO-FRA I would often bring my own t-shirt and gym shorts to change in/out of. The part you get good at is the timing on when changing back into them towards the end of the flight as someone else mentioned the lav rush.
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Old Feb 1, 2017, 8:57 am
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Polaris Pajamas -- Experiences, How to Request, Changing Logistics, ....

Pajamas are nice.
I ask for them but I do not wear them on the plane. I would like to but I really don't think it is feasible for me. I'm 6'5" and 220 lbs.
The issues I see for me are:

1. Bathroom really doesn't afford much maneuverability.
2. Don't want to walk on a public restroom floor with my bare feet.
3. Crowded bathrooms near landing (can't change before landing).
4. Rough weather near landing (can't change before landing).
5. Cuts into my sleeping time (have to get up early for changing).

How do you people who wear the PJs contend with these issues, are they issue with you and do you have other issues and/or solutions?
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