Check Your UA Itineraries for Schedule Changes and what to do after one
#211
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
A schedule change from DCA-xxx-yyy-SDU (Rio de Janerio city airport) to DCA-xxx-yyy-GIG (International airport) with four extra hours layover time. The 1K agent (her support) tried to charge me for one-stop, DCA-IAH-GIG., that I requested. But I pushed it back hard. I had to keep the return as two-stop from SDU because of the unfriendliness of United. I thought that I was reasonable to ask for return from the same airport as outbound (GIG-IAH-DCA). But, United rather pays to other airlines, instead of keep all the money in its own pocket. I called Delta for postponing my trip by two days yesterday. It was done with a big smile. But I did not like Delta's music while waiting. United's music is much softer. But dealing with United 1K agents is sometimes like "pulling the teeth."
Edit: There is another schedule change on my return. The schedule was similar but departure airport was changed from SDU to GIG. So, I asked for GIG-IAH-DCA and got it when UA called me. But I forgot that my wife was on a different reservation with identical schedule change. That call lasted for a minute; meaning that there was not enough time to react. When I called back next day, it was not that smooth. I needed to push it hard. This is just typical of UA. 😂
Edit: There is another schedule change on my return. The schedule was similar but departure airport was changed from SDU to GIG. So, I asked for GIG-IAH-DCA and got it when UA called me. But I forgot that my wife was on a different reservation with identical schedule change. That call lasted for a minute; meaning that there was not enough time to react. When I called back next day, it was not that smooth. I needed to push it hard. This is just typical of UA. 😂
Last edited by Kmxu; Oct 14, 2023 at 7:50 pm
#212
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
Tonight's flight 1571 SFO-BOS swapped out from lie-flats to a 757-300 non lie-flat config. Business partner was on it (biz class) and just cancelled ticket. Not going to be a lot of happy campers on that flight tonight.
#213
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
that's not a schedule change And unfortunately not a route where UA guarantees a 752 anymore. But yeah, I would try and re-route via EWR in that case as well ... a red-eye on a 753 is miserable
#214
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
But it is defined as Irregular Operations in the CoC which should allow for a change in flight or a refund if they can't get you there within 2hr of original time
#215
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,049
#218
Join Date: Jan 2016
Posts: 480
Hi All,
This morning my UA ticketed TK operated award flight ORD IST AMS in April had a departure time change of 30 minutes earlier. This was I fare class. The UA operated ORD AMS non stop is only showing JN at the moment.
Could/would UA switch me to the UA non stop?
I booked TK to get back to Turkish coffee bar in J lounge in IST. Wife much prefers non-stops. Don't think this would be eligible but I figure it doesn't hurt to ask here.
Thanks!
This morning my UA ticketed TK operated award flight ORD IST AMS in April had a departure time change of 30 minutes earlier. This was I fare class. The UA operated ORD AMS non stop is only showing JN at the moment.
Could/would UA switch me to the UA non stop?
I booked TK to get back to Turkish coffee bar in J lounge in IST. Wife much prefers non-stops. Don't think this would be eligible but I figure it doesn't hurt to ask here.
Thanks!
#219
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
Hi All,
This morning my UA ticketed TK operated award flight ORD IST AMS in April had a departure time change of 30 minutes earlier. This was I fare class. The UA operated ORD AMS non stop is only showing JN at the moment.
Could/would UA switch me to the UA non stop?
I booked TK to get back to Turkish coffee bar in J lounge in IST. Wife much prefers non-stops. Don't think this would be eligible but I figure it doesn't hurt to ask here.
Thanks!
This morning my UA ticketed TK operated award flight ORD IST AMS in April had a departure time change of 30 minutes earlier. This was I fare class. The UA operated ORD AMS non stop is only showing JN at the moment.
Could/would UA switch me to the UA non stop?
I booked TK to get back to Turkish coffee bar in J lounge in IST. Wife much prefers non-stops. Don't think this would be eligible but I figure it doesn't hurt to ask here.
Thanks!
#221
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
If your flight’s schedule changes by more than 30 minutes, you can book another United or United Express® flight for free. Your new flight must leave from the same airport within 24 hours of your original flight time.
Schedule change: Other airline-operated flight
Only one free itinerary change is permitted per schedule change event.
Acceptable (OA) Options Accept the change and remove any old segments
Booking class Protection sent in same booking class
Waiver required Yes, if reissue required
Waiver code OSI UA OASKEDCHG
NDC-enabled agency: No waiver code needed. Pull up reservation via NDC or united.com for available options and change flight.
Unacceptable (OA): Change to originally scheduled arrival or departure time of at least + / - 30 minutesChange to alternate flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or UA operated flight.
Only one free itinerary change is permitted per schedule change event.
Acceptable (OA) Options Accept the change and remove any old segments
Booking class Protection sent in same booking class
Waiver required Yes, if reissue required
Waiver code OSI UA OASKEDCHG
NDC-enabled agency: No waiver code needed. Pull up reservation via NDC or united.com for available options and change flight.
Unacceptable (OA): Change to originally scheduled arrival or departure time of at least + / - 30 minutesChange to alternate flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or UA operated flight.
So the borderline is was the change greater than 30 minutes or 30 minutes.
"needs to be schedule change greater than 4 hours." is garbage
Last edited by WineCountryUA; Oct 29, 2023 at 9:53 pm Reason: jetstream link
#222
Join Date: Jan 2016
Posts: 480
UA's published policy is
In jetstream, UA make this clear it applies to partner flights
So the borderline is was the change greater than 30 minutes or 30 minutes.
"needs to be schedule change greater than 4 hours." is garbage
In jetstream, UA make this clear it applies to partner flights
So the borderline is was the change greater than 30 minutes or 30 minutes.
"needs to be schedule change greater than 4 hours." is garbage
#223
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
.... Called a separate time for my travel coming home from work yesterday. Was clearly going to misconnect in DEN (at that point had a 12 minute connection…end up missing by 45 minutes) and got a lot of grief to put me in same fare class on later departure out of DEN. They did, but very begrudgingly. ....
#224
Join Date: Nov 2000
Location: BWI
Programs: Everyone!
Posts: 1,024
Does the 250-mile limit thing apply to changes they make TO me as well? I paid extra (still a nonrefundable fare) to arrive @ Rio SDU airport and they changed me to Rio GIG airport (about 20 miles difference), arriving 1-hour later.
I did a chat asking for a refund and they said the change was within parameters so no refund.
I did a chat asking for a refund and they said the change was within parameters so no refund.
#225
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Does the 250-mile limit thing apply to changes they make TO me as well? I paid extra (still a nonrefundable fare) to arrive @ Rio SDU airport and they changed me to Rio GIG airport (about 20 miles difference), arriving 1-hour later.
I did a chat asking for a refund and they said the change was within parameters so no refund.
I did a chat asking for a refund and they said the change was within parameters so no refund.