Check Your UA Itineraries for Schedule Changes and what to do after one
#121
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,984
FWIW as a DP to folks -- the fare was a K fare and ANA did not have any K inventory available on NRT/HND-HKG -- so the system auto-rejected any attempts to rebook onto the NH flight (NH prime or UA codeshare).
However, the fare rules allows combination with CX and HX (and the equivalent mapped fare classes for K is much more generous on CX/HX, ironically). Got turned down by social media team and a couple of phone agents. But was able to coach a new agent to build an itin with UA + CX through NRT and get that approved by the rate desk. Took two hours but glad it worked since needed to arrive in the evening vs. following morning after UA axed the morning HKG flight.
However, the fare rules allows combination with CX and HX (and the equivalent mapped fare classes for K is much more generous on CX/HX, ironically). Got turned down by social media team and a couple of phone agents. But was able to coach a new agent to build an itin with UA + CX through NRT and get that approved by the rate desk. Took two hours but glad it worked since needed to arrive in the evening vs. following morning after UA axed the morning HKG flight.
#122
Join Date: May 2017
Posts: 2,279
- UA*/OA-operated: same operating carrier, same market, same booking code as ticketed.
- For OA except AC/LHG: original booking code or class conversion under protection agreements. If not available check fare rule for alternate booking class/carrier/routing that may be permitted.
#123
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,984
That is not correct. When it comes to non LHG/AC OA operated space, whether that be on the UA codeshare or the OA native flight, absent a specific protection agreement, the flight must have availability in the booking code specified by the fare. The guidelines dictate clearly:
- UA*/OA-operated: same operating carrier, same market, same booking code as ticketed.
- For OA except AC/LHG: original booking code or class conversion under protection agreements. If not available check fare rule for alternate booking class/carrier/routing that may be permitted.
#124
Join Date: May 2017
Posts: 2,279
I guess someone broke the system then for me There are plenty of examples where e.g. a prior Z fare was re-booked into D on partner metal during schedule changes ... not sure 'how' that was done on the backend, but it was. Had a fare with a 'UA metal only' rebooked on NH as well ... no questions asked.
#125
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
For all the posts on the forums about how UA doesn't notify of schedule changes, I'm having the opposite problem.
Booked a ticket a few weeks ago for May. I thought the schedule was solid. Turns out the following week United changed my connecting flight -- both the flight number and the arrival time but not the departure time. Wasn't notified until yesterday... Now I've received three emails about the schedule change. Maybe clicking, "Ok, Got It" on the webpage would make them stop. I'm not sure. But this seems the opposite of what happens to most people.
Unfortunately the schedule change does not result in the ability to change the flight as the carrier is still the same and the arrival time is only 22 minutes later.
-RM
Booked a ticket a few weeks ago for May. I thought the schedule was solid. Turns out the following week United changed my connecting flight -- both the flight number and the arrival time but not the departure time. Wasn't notified until yesterday... Now I've received three emails about the schedule change. Maybe clicking, "Ok, Got It" on the webpage would make them stop. I'm not sure. But this seems the opposite of what happens to most people.
Unfortunately the schedule change does not result in the ability to change the flight as the carrier is still the same and the arrival time is only 22 minutes later.
-RM
#126
Join Date: Aug 2021
Location: IAD and sometimes DCA
Posts: 19
I also had a flight change this week and received no notice. Given the change, I am now looking at making tweaks to the overall itinerary, but whenever I look at options for some reason if I try to change destinations on the return flight it keeps only showing all flight options in full fare Y, which is like $10K more, as its TATL!
Last edited by CttleDog; Apr 8, 2023 at 6:57 am
#127
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,369
I also had a flight change this week and received no notice. Given the change, I am now looking at making tweaks to the overall itinerary, but whenever I look at options for some reason if I try to change destinations on the return flight it keeps only showing all flight options in full fare Y, which is like $10K more, as its TATL!
#128
Join Date: Aug 2021
Location: IAD and sometimes DCA
Posts: 19
Changing a destination is going to require in collecting any applicable fare difference, and the repricing engine sometimes gets a bit confused. You should be able to get whatever the correct price is by calling — but the correct price might actually be full Y, depending upon the cities involved and whether or not your existing fare allows an open jaw connection.
#129
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,944
I also had a flight change this week and received no notice. Given the change, I am now looking at making tweaks to the overall itinerary, but whenever I look at options for some reason if I try to change destinations on the return flight it keeps only showing all flight options in full fare Y, which is like $10K more, as its TATL!
Good luck.
#130
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,781
If new schedule significantly impacts your arrival time at the originally booked destination, you may ask for a new destination with a better schedule, but the new destination should be within 300 miles (100-200 miles are better) of the original destination in order to get a free change.
Good luck.
Good luck.
Alternate airports on flights operated by United within a 250-mile radius of the original origin or departure airport
#131
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Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,386
Had a really large schedule change (~12 hours). I want to keep the origin/destination the same but change dates by a week - is that possible for free, by calling in? Or only up to 24hrs change of either flight? The flights are currently scheduled on Air Canada, but booked on UA.com. Any change online (including if I kept it same-day) asks for the difference in fare, so presumably I have to call in to make ANY change anyway.
#132
Join Date: Jun 2016
Posts: 2,257
Had a really large schedule change (~12 hours). I want to keep the origin/destination the same but change dates by a week - is that possible for free, by calling in? Or only up to 24hrs change of either flight? The flights are currently scheduled on Air Canada, but booked on UA.com. Any change online (including if I kept it same-day) asks for the difference in fare, so presumably I have to call in to make ANY change anyway.
#133
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,781
And there are tighter limits on AC (the OP's situation) and LH Group
Last edited by WineCountryUA; Apr 9, 2023 at 5:53 pm Reason: AC limits
#134
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,386
While some agents may do this, it is not policy if there are alternative flights the same day or +- 1 day and you may be turned down in the future.
And there are tighter limits on AC (the OP's situation) and LH Group
And there are tighter limits on AC (the OP's situation) and LH Group
- NOTE: When using alternate flights operated by AC, new flights departure date must be +/- 3 days of original flight date."
#135
Join Date: Jun 2016
Posts: 2,257
Thanks for this. Seems like "
- NOTE: When using alternate flights operated by AC, new flights departure date must be +/- 3 days of original flight date."
i think it depends on the agent you get. i didnt know abt the +/-7 days rules until reading it in flyertalk. and the rep i spoke to did count and make sure i was within 7 days before saying she will do it. i would have been fine as well if they are not willing to move by 7. shortening the overall flight duration is more important than changing dates for me