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Check Your UA Itineraries for Schedule Changes and what to do after one
"Those available seats you are seeing are only available for new booking, not as reprotection for flights affected by schedule change." -- real or nonsense?
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Originally Posted by angetenar
(Post 34917737)
"Those available seats you are seeing are only available for new booking, not as reprotection for flights affected by schedule change." -- real or nonsense?
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Originally Posted by findark
(Post 34917770)
Context? Often nonsense, but... (1) unassigned seats on the seatmap don't necessarily correspond to inventory, but if there is no inventory you can neither buy a new ticket nor be rebooked, and (2) generally, UA will be extremely resistant to push an award ticket onto another carrier unless award space is available.
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The strict statement "space is only for new booking" is nonsense, but UA will still be somewhat resistant to take space on other carriers, especially if UA options are available. Was MUC-SFO on the original ticket UA or LH operated?
This will probably be YMMV by agent based on whether the schedule change actually broke the connection in SFO, and whether there are reasonable UA-operated alternatives. But if you are persistent you should find someone willing to do it. |
Originally Posted by angetenar
(Post 34917926)
Booked CAI-MUC-SFO-LAX on a cash ticket, SFO-LAX shifted by 40 minutes, trying to rebook onto MUC-LAX on LH 452/UA 8860. Fare classes on the flight are J9 C9 D9.
Originally Posted by findark
(Post 34917947)
This will probably be YMMV by agent based on whether the schedule change actually broke the connection in SFO, and whether there are reasonable UA-operated alternatives. But if you are persistent you should find someone willing to do it.
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Originally Posted by angetenar
(Post 34917926)
Booked CAI-MUC-SFO-LAX on a cash ticket, SFO-LAX shifted by 40 minutes, trying to rebook onto MUC-LAX on LH 452/UA 8860. Fare classes on the flight are J9 C9 D9.
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Originally Posted by angetenar
(Post 34917926)
Booked CAI-MUC-SFO-LAX on a cash ticket, SFO-LAX shifted by 40 minutes, trying to rebook onto MUC-LAX on LH 452/UA 8860. Fare classes on the flight are J9 C9 D9.
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Before it was a bit over 2.5 hours, after it was a bit under 2 so yeah, SFO-LAX was moved earlier.
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If the connection is still legal and doesn't seem crazy to the average human, you probably won't get that change approved.
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Originally Posted by angetenar
(Post 34918029)
Before it was a bit over 2.5 hours, after it was a bit under 2 so yeah, SFO-LAX was moved earlier.
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I agree it's a long shot, but try starting off with the UA codeshare flight number (if you haven't already).
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Originally Posted by dkc192
(Post 34918493)
I agree it's a long shot, but try starting off with the UA codeshare flight number (if you haven't already).
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Originally Posted by angetenar
(Post 34918529)
I indeed did start off with the UA codeshare number but no potato. Ah, well, it was worth a try.
David |
Original Post:
Originally Posted by sadiqhassan
(Post 34809488)
I had booked an EWR-YYZ-DXB ticket (UA flight numbers both segments operated by AC). I had a relatively minor schedule change and the layover went from ~1h25m to 1h5m. The EWR-YYZ flight is never on time and we are fairly flexible if we miss the connection but 1h5m makes an already tight connection almost impossible (especially for luggage). Initially when we booked the options were ~1h25m or 4h but now the earlier flight EWR-YYZ (operated by UA) gets us in with a 2h41 layover. We are booked in P and the EWR-YYZ UA operated flight has seats in P by itself, but EWR-YYZ-DXB does not. Agent wants $7,000 to move to the earlier flight. Is this a HUCA situation or no chance of going to earlier flight given that the change is not >30m? I have found some alternatives on *A from Toronto in case we miss our layover, but I suspect it will be a mess with a UA ticketed AC metal situation.
Thanks
Originally Posted by cfischer
(Post 34871034)
The problem is that UA doesn't have to do anything. You are asking for a voluntary change and that comes with a re-pricing. Your itinerary still meets MCT and the schedule change was < 30 minutes.
If you find a willing agent if might be possible, especially now that inventory is available ... but you are still asking for an exception ... In case EWR-YYZ is delayed, don't even fly to YYZ ... get it re-booked at EWR by either AC (their problem at that point) or otherwise you got UA around everywhere.
Originally Posted by aCavalierInCoach
(Post 34871084)
The underlying problem is that UA can't figure out how to give agents the flexibility to do something that is plainly in everyone's interest when they can't reliably deliver on their schedule for a route. How many agent hours is it going to take up if this guy has to get rebooked? If his bags get lost in transit in a foreign country?
Agree OP has a problem on its face: - the rules don't permit anything here. But anyone with two brain cells and the authority to use them at UA would make this happen. I would hope that over the coming years, the tech stack makes rebooking online more functional so agents aren't wasting their time with rote, rules-based work, and the ones that remain are empowered to work on win-win solutions. |
Purchased about 3 weeks ago on an A320; as a gold selected my trusty window exit row. Flight is Monday afternoon; last night get a text of an equipment change on the flight and I have been reassigned to a middle seat in said exit row.
Get on the app, see the equipment has been changed to an A319. OK, that's fine, but the seat I had before (same number in the exit row) is now occupied. Highly displeased. I get that for IRROPS trying to rebook everyone that the seating algorithm is going to go in order of status and I'm fine with that. I've experienced a cancelled flight where in rebooking everyone on the next one I went from E+ to an aisle in the back. That's fine and I accept where my priority sits in such an situation. But this is two days before departure just swapping out the aircraft. Redoing the entirety of selected seating arrangements by status really bothers me (#23 on the upgrade list for this one). That's not cool. I'll stalk the flight of course to try to improve on it as I love my window seat, but this really bugs me. |
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