Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Nov 4, 2019, 1:34 pm
#2026
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,422
I don't think it's the length of the flight that matters, but your chances of clearing. Generally, paying a change fee for anything other than a currently confirmable upgrade is a bad idea.
Nov 4, 2019, 1:39 pm
#2027
Join Date: Jul 2005
Programs: United
Posts: 60
Thanks! Last time I spoke with reservations I was able to get someone very helpful who would waive my fee, etc., and the fare diff., was minimal. Chances of PZ>0 on these flights more than a few hours out is nil, but I know that's another thread. Thanks Again!
Nov 4, 2019, 2:02 pm
#2028
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
TLV is the 2nd hardest after DEL in the system. I wouldn't count on it.
Nov 4, 2019, 2:15 pm
#2029
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
FRA to SFO just got asked if I was older than 21 when asking for a glass of red wine with my dinner. I almost didn't know how to respond as it has been so long since turning 21.
Nov 4, 2019, 2:18 pm
#2030
Join Date: Jul 2005
Programs: United
Posts: 60
Totally understood and not at all counting on it, but if my chances are better via SFO, I'll take it ... again, I know that's another thread, was just wondering of any notable differences. Thanks!
Nov 4, 2019, 4:48 pm
#2031
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,357
Nov 4, 2019, 4:54 pm
#2032
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
Nov 4, 2019, 5:07 pm
#2033
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,357
I'm wondering if that is the quirky UA FA humor rearing its ugly head.
Some have a knack of being funny (to them) and insulting (to us) at the same time.
If that FA was truly concerned about serving alcohol to a person under 21, simply accepting a "yes" seems a bit ineffective.
Just look at it as a compliment!
Some have a knack of being funny (to them) and insulting (to us) at the same time.
If that FA was truly concerned about serving alcohol to a person under 21, simply accepting a "yes" seems a bit ineffective.
Just look at it as a compliment!
Nov 10, 2019, 7:43 am
#2034
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 459
The smaller Saks blanket yesterday no longer felt soft like cashmere, but rather scratchy like regular wool. It looked the same to me. I had taken Polaris a week before that and it was still the nice soft one I had always had. Anyone else notice this enhancement, or maybe they are just using too much starch?
Nov 10, 2019, 9:00 am
#2035
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,357
Nov 24, 2019, 6:26 pm
#2036
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,195
Finally got a chance to experience the much-vaunted new Polaris seats when my GPU processed for IAD-FRA on Nov 14. I believe the plane was a 777-200 v5?
I had a short connection time at IAD, coming in from DEN, so they were already boarding when I got to the gate. When I got to my seat (4L), I found the overhead bin already filled by the passenger in 3L. Not a big deal as there were plenty of other bins around but I found it funny that 3L specifically chose the one bin marked with the seat 4L to stow his stuff.
I do like the cabinets to stow things you want to access during the flight but don't want flying around in the event of an abrupt stop or dive and the fact that every seat has aisle access (have been "trapped" in a window seat before) but aside from that, I can't say I'm terribly impressed. The pod itself feels claustrophobic -- and I'm generally comfortable in a sleeping bag or bivvy sack so it takes a lot get me to feel that way. Everything is just closed in on you. Honestly, I'd prefer an aisle J seat on the 787 over this Polaris pod.
On the other hand, the meals were very good and the service was excellent. The spicy chicken was done perfectly without dried-out or overdone bits. The salad was more than adequate and the Riesling was quite good. I think the only problem I had was the flight leaving IAD so early, making it virtually impossible to get to sleep until shortly before we arrived in FRA.
Also, the first time I arrived in FRA where I didn't have to take the verdammt bus from the plane to the terminal.
I had a short connection time at IAD, coming in from DEN, so they were already boarding when I got to the gate. When I got to my seat (4L), I found the overhead bin already filled by the passenger in 3L. Not a big deal as there were plenty of other bins around but I found it funny that 3L specifically chose the one bin marked with the seat 4L to stow his stuff.
I do like the cabinets to stow things you want to access during the flight but don't want flying around in the event of an abrupt stop or dive and the fact that every seat has aisle access (have been "trapped" in a window seat before) but aside from that, I can't say I'm terribly impressed. The pod itself feels claustrophobic -- and I'm generally comfortable in a sleeping bag or bivvy sack so it takes a lot get me to feel that way. Everything is just closed in on you. Honestly, I'd prefer an aisle J seat on the 787 over this Polaris pod.
On the other hand, the meals were very good and the service was excellent. The spicy chicken was done perfectly without dried-out or overdone bits. The salad was more than adequate and the Riesling was quite good. I think the only problem I had was the flight leaving IAD so early, making it virtually impossible to get to sleep until shortly before we arrived in FRA.
Also, the first time I arrived in FRA where I didn't have to take the verdammt bus from the plane to the terminal.
Nov 24, 2019, 8:36 pm
#2037
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
I believe the plane was a 777-200 v5?
I had a short connection time at IAD, coming in from DEN, so they were already boarding when I got to the gate. When I got to my seat (4L), I found the overhead bin already filled by the passenger in 3L. Not a big deal as there were plenty of other bins around but I found it funny that 3L specifically chose the one bin marked with the seat 4L to stow his stuff.
I had a short connection time at IAD, coming in from DEN, so they were already boarding when I got to the gate. When I got to my seat (4L), I found the overhead bin already filled by the passenger in 3L. Not a big deal as there were plenty of other bins around but I found it funny that 3L specifically chose the one bin marked with the seat 4L to stow his stuff.
Nov 25, 2019, 7:58 am
#2038
Join Date: Jan 2004
Location: Golden, CO USA
Programs: UA 1K 2MM, Hilton Diamond
Posts: 766
Finally got a chance to experience the much-vaunted new Polaris seats when my GPU processed for IAD-FRA on Nov 14. I believe the plane was a 777
I do like the cabinets to stow things you want to access during the flight but don't want flying around in the event of an abrupt stop or dive and the fact that every seat has aisle access (have been "trapped" in a window seat before) but aside from that, I can't say I'm terribly impressed. The pod itself feels claustrophobic -- and I'm generally comfortable in a sleeping bag or bivvy sack so it takes a lot get me to feel that way. Everything is just closed in on you. Honestly, I'd prefer an aisle J seat on the 787 over this Polaris pod.
On the other hand, the meals were very good and the service was excellent. The spicy chicken was done perfectly without dried-out or overdone bits. The salad was more than adequate and the Riesling was quite good. I think the only problem I had was the flight leaving IAD so early, making it virtually impossible to get to sleep until shortly before we arrived in FRA.
.
I do like the cabinets to stow things you want to access during the flight but don't want flying around in the event of an abrupt stop or dive and the fact that every seat has aisle access (have been "trapped" in a window seat before) but aside from that, I can't say I'm terribly impressed. The pod itself feels claustrophobic -- and I'm generally comfortable in a sleeping bag or bivvy sack so it takes a lot get me to feel that way. Everything is just closed in on you. Honestly, I'd prefer an aisle J seat on the 787 over this Polaris pod.
On the other hand, the meals were very good and the service was excellent. The spicy chicken was done perfectly without dried-out or overdone bits. The salad was more than adequate and the Riesling was quite good. I think the only problem I had was the flight leaving IAD so early, making it virtually impossible to get to sleep until shortly before we arrived in FRA.
.
Most important i do like to hear about good service levels. This has been my biggest issue and disappointment with Polaris.
DEN
Nov 25, 2019, 8:57 am
#2039
Join Date: Dec 2018
Programs: UA
Posts: 104
Question: For dessert can you ask for both the cheese plate and the sundae?
Nov 25, 2019, 9:05 am
#2040
Join Date: Jan 2004
Location: Golden, CO USA
Programs: UA 1K 2MM, Hilton Diamond
Posts: 766