Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Oct 7, 2018, 7:38 am
#1876
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
Oh please. We all know what CIT85 meant. And I would tend to agree with him substantively. In terms of inflight product, the only "Polaris" that means anything (IMO) is the seat.
The fact that less knowledgable pax now associate "Polaris" with what is really just the old BF product emphasizes what a mistake it was for UA to begin the marketing campaign before they actually rolled out the hard product. The "Polaris" brand will never fully recover from that error.
The fact that less knowledgable pax now associate "Polaris" with what is really just the old BF product emphasizes what a mistake it was for UA to begin the marketing campaign before they actually rolled out the hard product. The "Polaris" brand will never fully recover from that error.
SQ seem to have done a good job over the years of heavier marketing to the routes as they roll out new products and being more specific on the timing
Oct 7, 2018, 12:06 pm
#1877
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
If UA wanted to rebrand (while eliminating GF), maybe UA should have done something like
Rename the cabin Polaris and call the new seat North Star
Rename the cabin Polaris and call the new seat North Star
Oct 7, 2018, 12:51 pm
#1878
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,331
Oct 7, 2018, 8:16 pm
#1879
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
UA's linking of brand to seat was deliberate. It's how they got such a big splash. They knew there was going to be a gap period, and that some number of pax would be deceived/disappointed, but the delays with the Zodiac seat made it much worse than expected.
Oct 9, 2018, 8:23 am
#1880
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,337
New Amenity Bag is a welcome change!
Definitely a high quality and more practical amenity bag. I have been tired of receiving the tins.
Oct 9, 2018, 9:00 am
#1881
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Oct 9, 2018, 9:18 am
#1882
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
Oct 9, 2018, 11:05 am
#1883
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Oct 9, 2018, 3:48 pm
#1884
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Nice socks!
Oct 9, 2018, 4:17 pm
#1885
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
Oct 10, 2018, 3:24 pm
#1886
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
After spending the last couple of years flying almost exclusively DL, I'm finally flying the new "Polaris" service (but not seats) on LAX - SYD in a few days (thanks UA for R space + lower MUA cost).
What is the state of getting the gel-pillow and pajamas? Do I need to ask as soon as I board the plane if I want to make sure I get them or go on a hunt in the overhead bins around me in the back mini-cabin (sitting in 6E)?
What is the state of getting the gel-pillow and pajamas? Do I need to ask as soon as I board the plane if I want to make sure I get them or go on a hunt in the overhead bins around me in the back mini-cabin (sitting in 6E)?
Oct 10, 2018, 4:12 pm
#1887
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
After spending the last couple of years flying almost exclusively DL, I'm finally flying the new "Polaris" service (but not seats) on LAX - SYD in a few days (thanks UA for R space + lower MUA cost).
What is the state of getting the gel-pillow and pajamas? Do I need to ask as soon as I board the plane if I want to make sure I get them or go on a hunt in the overhead bins around me in the back mini-cabin (sitting in 6E)?
What is the state of getting the gel-pillow and pajamas? Do I need to ask as soon as I board the plane if I want to make sure I get them or go on a hunt in the overhead bins around me in the back mini-cabin (sitting in 6E)?
Oct 10, 2018, 4:14 pm
#1888
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
After spending the last couple of years flying almost exclusively DL, I'm finally flying the new "Polaris" service (but not seats) on LAX - SYD in a few days (thanks UA for R space + lower MUA cost).
What is the state of getting the gel-pillow and pajamas? Do I need to ask as soon as I board the plane if I want to make sure I get them or go on a hunt in the overhead bins around me in the back mini-cabin (sitting in 6E)?
What is the state of getting the gel-pillow and pajamas? Do I need to ask as soon as I board the plane if I want to make sure I get them or go on a hunt in the overhead bins around me in the back mini-cabin (sitting in 6E)?
Oct 10, 2018, 4:22 pm
#1889
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
Pillow should be at your seat. Ask your FA for the PJs (and mattress pad if you want one.) I usually lead with "when you get a chance," when they come by with menus/pre-departure drinks.
Oct 10, 2018, 8:22 pm
#1890
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,331
Yep, the gel pillow should be waiting for you at your seat