Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Oct 5, 2018, 10:05 am
#1862
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,134
EDIT: I see they've updated the pictures on the page to reflect the new kits https://www.united.com/ual/en/us/fly...nity-kits.html
Last edited by gmt4; Oct 5, 2018 at 10:12 am Reason: added link
Oct 5, 2018, 7:12 pm
#1863
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
Bye bye tin
Oct 5, 2018, 7:16 pm
#1864
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
Sept. 27, UA 78 NRT-EWR, 777
Flight crew was NRT based Asian FAs (most from former TPE Station), almost like flying on an Asian Airline, not one Caucasian FA. Very good in flight service. Tenderloin main course was good, although I could always use more sauce on UA meals. Mid-flight snacks had nothing substantial, no sandwiches or instant boodles.
EWR Polaris Lounge was OK, I had to wait 5 minutes before anyone came to seat me at the dining area, slow service. At least there is no waiting list for dining room, unlike SFO where I had to wait 15-20 minutes.
Flight crew was NRT based Asian FAs (most from former TPE Station), almost like flying on an Asian Airline, not one Caucasian FA. Very good in flight service. Tenderloin main course was good, although I could always use more sauce on UA meals. Mid-flight snacks had nothing substantial, no sandwiches or instant boodles.
EWR Polaris Lounge was OK, I had to wait 5 minutes before anyone came to seat me at the dining area, slow service. At least there is no waiting list for dining room, unlike SFO where I had to wait 15-20 minutes.
Oct 5, 2018, 8:18 pm
#1865
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
HAL Indeed.
Likely a camera (with sound) that feeds directly to Kirby's computer that lets him decide [based on your in-flight comments and demeanor] whether you get a CPU on your next flight or not.
Oct 5, 2018, 9:17 pm
#1866
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
9/28 EWR-NRT UA79
Japanese meal is always a solid choice. But not a drop of saki on board? Really?
Almost always a better choice vs Western options
The secret snack
Triple play on the dessert cart
No mention on menu or otherwise about the tasty soup and sandwich hot snack option.
Japanese meal is always a solid choice. But not a drop of saki on board? Really?
Almost always a better choice vs Western options
The secret snack
Triple play on the dessert cart
No mention on menu or otherwise about the tasty soup and sandwich hot snack option.
Oct 5, 2018, 11:35 pm
#1867
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
Oct 6, 2018, 12:11 am
#1868
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
Unfortunately, some, like the guy behind me on my flight this week, don't find the reading light enough and still use the big overhead light which shines on other people...
Oct 6, 2018, 12:39 am
#1869
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Passing on a report from friends who just flew Polaris LIS-EWR. They were on a round-the-world Star Alliance J ticket that included Air New Zealand, Singapore and UA (last two flights). They said the UA flight was horrible and the food inedible. But, perhaps that isn't news? If not, my bad for reporting it.
Oct 6, 2018, 2:53 am
#1870
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
My problem with UA is the quality variation in service (which also affects the food). I just did a 2 roundtrip TPACs the last few weeks - one in NH and one in UA. The new Polaris cabin is much better than NH's 777 which looked dated and industrial. NH's food is much better.
Service-wise, on the outbound, the UA FAs were great! On the return, the FAs were not so good - did their jobs but rushed, not as refined and sloppy. For example, not so warm nuts, cold hot towel, finger in the food bowl when delivering it, yelling to everyone as she walked down the aisle "look at you menu and I will come back for your choices", etc.
NH is probably somewhere in between - toward my great UA flight end - not as great but consistent!
Service-wise, on the outbound, the UA FAs were great! On the return, the FAs were not so good - did their jobs but rushed, not as refined and sloppy. For example, not so warm nuts, cold hot towel, finger in the food bowl when delivering it, yelling to everyone as she walked down the aisle "look at you menu and I will come back for your choices", etc.
NH is probably somewhere in between - toward my great UA flight end - not as great but consistent!
Oct 6, 2018, 11:56 am
#1871
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
Passing on a report from friends who just flew Polaris LIS-EWR. They were on a round-the-world Star Alliance J ticket that included Air New Zealand, Singapore and UA (last two flights). They said the UA flight was horrible and the food inedible. But, perhaps that isn't news? If not, my bad for reporting it.
Oct 6, 2018, 4:54 pm
#1872
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
This is incorrect. The premium cabin on LIS-EWR is Polaris Business. The seats on the 752 are not the new seats, but the service is Polaris.
Oct 6, 2018, 6:58 pm
#1873
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
Oct 7, 2018, 12:17 am
#1875
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
The fact that less knowledgable pax now associate "Polaris" with what is really just the old BF product emphasizes what a mistake it was for UA to begin the marketing campaign before they actually rolled out the hard product. The "Polaris" brand will never fully recover from that error.