Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Mar 31, 2018, 5:01 pm
#1771
Join Date: Feb 2013
Programs: AC 100K, Alaska MVP Gold 75K, Marriott/SPG (Bonvoy?) Gold Elite/HHonors Gold
Posts: 337
Thanks for the info WineCountryUA.....I had no luck initially on those threads so far re: special meals, but will try/review again.
Mar 31, 2018, 5:24 pm
#1772
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
being an AC flyer, I realize I won’t get first choice of meals on UA, but would like to avoid Pasta.
Is there any intel on the Asian Veg, or other special meals on the LAX/SFO-SIN flights? Are they good, or should I just roll the dice on what the 3-4 options that are normally available?
Is there any intel on the Asian Veg, or other special meals on the LAX/SFO-SIN flights? Are they good, or should I just roll the dice on what the 3-4 options that are normally available?
IMO the fish is consistently the best choice on UA long-haul. YMMV.
Mar 31, 2018, 6:33 pm
#1773
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Mar 31, 2018, 6:48 pm
#1774
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Passenger allocation is still 60% for gel pillows. Mattress pads are down to 40%. Asia flights are 100% slipper provisioned, all others are at 60%. These are all supposed to be boarded at the departure station
PJs are provisioned at 60% for the round trip on 12+ hour flights. Like the (100% provisioned) amenity kits, they are boarded on the ex-US flight. If the outbound uses them all or misplaces them, the return may not have the correct provisioning.
PJs are provisioned at 60% for the round trip on 12+ hour flights. Like the (100% provisioned) amenity kits, they are boarded on the ex-US flight. If the outbound uses them all or misplaces them, the return may not have the correct provisioning.
Mar 31, 2018, 7:15 pm
#1775
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
Posts: 812
So, on a 772 with 8 Polaris First and 40 Polaris Business, there should have been 28 gel pillows allocated for passengers. Let's consider that the 8 Polaris First passengers got their gel pillow. There are still 20 allocated for Polaris Business. On my flight, only 10 of those passengers got them. Still missing 10 which meant my wife and I didn't get one. And this was a departure flight from ORD.
....sorry sir we are all out! (Right as a crew member carries 3 down the aisle) Ask early is the key. Sad to hear about only 40% mattress pads as this seems low.
Apr 1, 2018, 12:34 am
#1776
Join Date: Feb 2013
Programs: AC 100K, Alaska MVP Gold 75K, Marriott/SPG (Bonvoy?) Gold Elite/HHonors Gold
Posts: 337
Do you have special dietary restrictions? If so, you should probably order a special meal. If not, I'd just roll the dice. You are unlikely to be stuck with pasta, that's usually one of the more popular choices.
IMO the fish is consistently the best choice on UA long-haul. YMMV.
IMO the fish is consistently the best choice on UA long-haul. YMMV.
Cheers!
Apr 1, 2018, 1:54 am
#1777
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Apr 1, 2018, 3:48 am
#1778
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,424
But even in 8L the odds of getting stuck with the single menu item you don't want are very slim.
Apr 1, 2018, 11:23 am
#1779
Join Date: Feb 2013
Programs: AC 100K, Alaska MVP Gold 75K, Marriott/SPG (Bonvoy?) Gold Elite/HHonors Gold
Posts: 337
Thanks Findark, i got the bulkhead secured, and appreciate the tips.
Cheers.
Cheers.
Apr 1, 2018, 12:41 pm
#1780
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Indeed, on multiple business class flights I always found the fish/seafood main dish fresh & tasty - cannot recall any bad experience at all. YMMV.
Apr 2, 2018, 7:13 pm
#1781
Join Date: Dec 2011
Posts: 28
I really hope you write in to UA and report your experience with the FA. I had a similar experience with an FA on my very first Polaris flight such that my seat mate asked why the FA obviously disliked me so much.
...
UA did respond to my email telling me they would contact the supervisor of the FA for "retraining ".
...
UA did respond to my email telling me they would contact the supervisor of the FA for "retraining ".
My comment about the sundae was in parentheses because it was an aside about how even the Polaris dessert on my flight was bad. Polaris is supposed to be their best and what I got was ignored and gelatinous goo.
Apr 26, 2018, 9:34 pm
#1782
Join Date: Feb 2011
Posts: 849
are the bears only given on international flights?
Apr 26, 2018, 9:47 pm
#1785
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777