Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Mar 18, 2018, 11:52 am
#1682
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
There have as yet been no meaningful cuts to bedding. The second pillow was always just a hassle, there was nowhere to put it, especially on an 8 across 772 or 744. The PJs have always been limited to routes with an average flight length of >12 hours.
Mar 18, 2018, 12:25 pm
#1683
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,011
Gary Leff cites some newsletter as saying that Kirby doesn't like Polaris and will look to scale it back.
Mar 18, 2018, 12:50 pm
#1684
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
So is there any way to get rid of Kirby?
Has UA's financial performance increased since he came on board?
or is the board just going to give him the top job once Oscar leaves and give Kirby like 10 years?
i guess Dao and the dead dog can only accelerate the ouster of Oscar and Kirby's ascendancy.
Has UA's financial performance increased since he came on board?
or is the board just going to give him the top job once Oscar leaves and give Kirby like 10 years?
i guess Dao and the dead dog can only accelerate the ouster of Oscar and Kirby's ascendancy.
Mar 18, 2018, 12:52 pm
#1685
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Mar 18, 2018, 1:07 pm
#1686
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
They should have embraced this concept - reshoot the Animal House pillow fight scene in a darkened cabin . . . . Now that would make me want to fly United.
Mar 18, 2018, 2:08 pm
#1687
Join Date: Sep 2013
Posts: 1,116
They could roll out a customer friendly option that could also save money.
roll out pre order food options. No extra choices needed. Bring exactly what people want. Make it super easy to order (ideally as part of check in if not don’t before).
no more “second choice” requests and less wasted food.
roll out pre order food options. No extra choices needed. Bring exactly what people want. Make it super easy to order (ideally as part of check in if not don’t before).
no more “second choice” requests and less wasted food.
Mar 18, 2018, 2:13 pm
#1688
Join Date: Jun 2007
Location: SRQ, PDX
Programs: UA 1 MM, AA, DL
Posts: 930
It's interesting--in a sad way--to read the first several pages of this thread: optimism abounds. Barely a year later, the wheels are coming off the brand, apparently under the watchful and approving eyes of sr.mgmt. How many are really surprised?
Mar 18, 2018, 2:21 pm
#1689
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,011
I venture to guess that it would have been a different story if Kirby wasn't around. I also wonder why on earth Oscar has seemingly become such a passive presence as well...think that his initial mishandling of the Dao incident really led him to take a back seat when it came to PR.
Mar 18, 2018, 2:40 pm
#1690
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
They could roll out a customer friendly option that could also save money.
roll out pre order food options. No extra choices needed. Bring exactly what people want. Make it super easy to order (ideally as part of check in if not don’t before).
no more “second choice” requests and less wasted food.
roll out pre order food options. No extra choices needed. Bring exactly what people want. Make it super easy to order (ideally as part of check in if not don’t before).
no more “second choice” requests and less wasted food.
Mar 18, 2018, 3:29 pm
#1692
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
They could roll out a customer friendly option that could also save money.
roll out pre order food options. No extra choices needed. Bring exactly what people want. Make it super easy to order (ideally as part of check in if not don’t before).
no more “second choice” requests and less wasted food.
roll out pre order food options. No extra choices needed. Bring exactly what people want. Make it super easy to order (ideally as part of check in if not don’t before).
no more “second choice” requests and less wasted food.
Last edited by IAH-OIL-TRASH; Mar 18, 2018 at 3:36 pm
Mar 18, 2018, 5:46 pm
#1693
Join Date: Sep 2013
Posts: 1,116
dont nickel and dime your catering vendors and set up processes to make it work.
#firekirby let’s make it trend
Mar 18, 2018, 5:51 pm
#1694
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,947
Mar 18, 2018, 7:06 pm
#1695
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
The fact is that on my trip to PEK last week the menu does not refer anymore to the pajamas, gel pillows and mattress pads. To the point that yesterday on the return from PEK in the small section of the 772 my wife and I were the only passengers who requested those items. We did request them at boarding and they were provided immediately by FAs that were the greatest team we had lately.
This 772 is the one with 2-4-2 seating. I did notice that for the same price from ORD I could have flown with AA with a 1-2-1 seating.....
This 772 is the one with 2-4-2 seating. I did notice that for the same price from ORD I could have flown with AA with a 1-2-1 seating.....