Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Nov 25, 2019, 9:52 am
#2041
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
Nov 25, 2019, 9:55 am
#2043
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,356
Nov 25, 2019, 10:05 am
#2044
Join Date: Nov 2011
Location: Connecticut
Programs: UA GS, UA MM, Starwood Platinum
Posts: 60
Strange experience IAD-NRT couple weeks ago.. one particular.flight attendant decided that the bin (bassinet) in front of Row 9 (polarized 772) was a work table. Really annoying to have someone standing basically over you for the first hour of the flight doing paperwork, slamming trays and glasses down. I was going to call the purser but I witnessed an interaction between the purser and the FA that kind of indicated that we were not dealing with the best and brightest here in terns of the FA. Same FA used the snack cart outside the galley (with snacks on it) to scoff down her meal...not entirely an appetizing sight. Anybody else ever see the FA using the bassinet bin as a work table?
Nov 25, 2019, 10:49 am
#2045
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,000
Strange experience IAD-NRT couple weeks ago.. one particular.flight attendant decided that the bin (bassinet) in front of Row 9 (polarized 772) was a work table. Really annoying to have someone standing basically over you for the first hour of the flight doing paperwork, slamming trays and glasses down. I was going to call the purser but I witnessed an interaction between the purser and the FA that kind of indicated that we were not dealing with the best and brightest here in terns of the FA. Same FA used the snack cart outside the galley (with snacks on it) to scoff down her meal...not entirely an appetizing sight. Anybody else ever see the FA using the bassinet bin as a work table?
By the way, my incident happened on a NRT-IAH flight, and the FA was older, blonde, and legacy CO with a Texas accent. Any chance it was the same FA?
Nov 25, 2019, 9:12 pm
#2046
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,324
Dec 1, 2019, 9:42 am
#2047
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
My recent Polaris experience was on 11/26- UA 901 SFO-LHR. I live in Denver and chose this to be able to have longer to sleep. The crew seemed very disjointed - not a team effort at all. Very weird - hey, coach passengers, if you can't stow your luggage, bring it up to business and we'll put it here. We left an hour late. I am gold and did get my meal choice but they forgot to cook it. But if I wanted to wait another 20 minutes we could get it and maybe the rest of the meal. It was time for me to go to sleep. I couldn't figure out why MY meal hadn't been cooked but everyone else with that entree got it on time. (Not to mention the SFO Polaris lounge where they had a waitlist to have a staff meeting at noon).
With the new status requirements, I'm now a free agent. Haven't decided whether or not it's worth an email to customer care.
With the new status requirements, I'm now a free agent. Haven't decided whether or not it's worth an email to customer care.
Dec 1, 2019, 10:08 am
#2048
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,258
I've also seen this once. Only on UA could an 'unsecured pillow' be considered more dangerous than a few wine bottles in the same location. #powertrip
She clearly viewed it as her workspace, which is how she used it for the rest of the flight, setting down used trays, etc (of course pillows are a huge safety issue when placed there, but dishes and knives are not).
Going forward, I'm going to bring a baby doll with me and put it in the bassinet, along with anything else I want to store there. If they force me to move my "emotional support doll," I am going to raise holy hell. ;-)
Dec 2, 2019, 8:34 am
#2049
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,324
Flew EWR-MAD in non-Polarised J, 767 on Nov 27.
Great crew! Was in 1D so got served by both sides, full wine top-ups, good meal (skipped dessert). The duck starter has thankfully changed into shrimp, overall meal was decent. The FA's even made a wine recommendation! Had the burger in the Polaris lounge prior, and also some rather delicious (and very large) butternut squash ravioli from the buffet (highly recommended!). The Paper Plane is still the best cocktail on the menu...
MAD-EWR yesterday, was sadly E+, but 22K exit row and an enjoyable flight despite a 90 min delay. A good crew again who handled the boarding fiasco pretty well (bags didn't fit, people staying in the aisles, etc). The second meal was a toasted sandwich snack with turkey/cheese/pesto - haven't had that before and it was pretty decent, IMO.
That's the last Polaris flight for me for the rest of winter. Next business class flight is AC YYZ-GRU for NYE, which I'm really looking forward to.
Great crew! Was in 1D so got served by both sides, full wine top-ups, good meal (skipped dessert). The duck starter has thankfully changed into shrimp, overall meal was decent. The FA's even made a wine recommendation! Had the burger in the Polaris lounge prior, and also some rather delicious (and very large) butternut squash ravioli from the buffet (highly recommended!). The Paper Plane is still the best cocktail on the menu...
MAD-EWR yesterday, was sadly E+, but 22K exit row and an enjoyable flight despite a 90 min delay. A good crew again who handled the boarding fiasco pretty well (bags didn't fit, people staying in the aisles, etc). The second meal was a toasted sandwich snack with turkey/cheese/pesto - haven't had that before and it was pretty decent, IMO.
That's the last Polaris flight for me for the rest of winter. Next business class flight is AC YYZ-GRU for NYE, which I'm really looking forward to.
Dec 2, 2019, 1:57 pm
#2050
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
Flew EWR-MAD in non-Polarised J, 767 on Nov 27.
Great crew! Was in 1D so got served by both sides, full wine top-ups, good meal (skipped dessert). The duck starter has thankfully changed into shrimp, overall meal was decent. The FA's even made a wine recommendation! Had the burger in the Polaris lounge prior, and also some rather delicious (and very large) butternut squash ravioli from the buffet (highly recommended!). The Paper Plane is still the best cocktail on the menu...
MAD-EWR yesterday, was sadly E+, but 22K exit row and an enjoyable flight despite a 90 min delay. A good crew again who handled the boarding fiasco pretty well (bags didn't fit, people staying in the aisles, etc). The second meal was a toasted sandwich snack with turkey/cheese/pesto - haven't had that before and it was pretty decent, IMO.
That's the last Polaris flight for me for the rest of winter. Next business class flight is AC YYZ-GRU for NYE, which I'm really looking forward to.
Great crew! Was in 1D so got served by both sides, full wine top-ups, good meal (skipped dessert). The duck starter has thankfully changed into shrimp, overall meal was decent. The FA's even made a wine recommendation! Had the burger in the Polaris lounge prior, and also some rather delicious (and very large) butternut squash ravioli from the buffet (highly recommended!). The Paper Plane is still the best cocktail on the menu...
MAD-EWR yesterday, was sadly E+, but 22K exit row and an enjoyable flight despite a 90 min delay. A good crew again who handled the boarding fiasco pretty well (bags didn't fit, people staying in the aisles, etc). The second meal was a toasted sandwich snack with turkey/cheese/pesto - haven't had that before and it was pretty decent, IMO.
That's the last Polaris flight for me for the rest of winter. Next business class flight is AC YYZ-GRU for NYE, which I'm really looking forward to.
Dec 3, 2019, 3:52 pm
#2051
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
It's happened more than once to me since I always sit in the bulkhead seats. On one occasion, the FA got really mad when I set my pillow and blanket on the shelf while I went to the lav. When I returned, I was read the riot act by her and told that it was a "safety issue", and that I couldn't put things up on the shelf at any time for that reason. It was difficult for me to not respond negatively to her ridiculous caprice, yet I bit my tongue and promised never to sin again. However, I was unforgiven and treated like a dog throughout the flight. Comically, during dinner service, she stashed a group of wine bottles on the "never to be used for safety reasons" shelf.
By the way, my incident happened on a NRT-IAH flight, and the FA was older, blonde, and legacy CO with a Texas accent. Any chance it was the same FA?
By the way, my incident happened on a NRT-IAH flight, and the FA was older, blonde, and legacy CO with a Texas accent. Any chance it was the same FA?
With no storage space, I usually put my blankets and pillows up there. About 50% of the time, tell me to clear the space or do it for me for takeoff/landing though in all my flights, I've never had anything fall off of there except for a stray menu that the FA may have left up there. I can't imagine a pillow is going to do much damage. If you're in a situation where it's flying at you fast enough to do damage, I would think other far harder things in the cabin will be flying at you too.
Dec 4, 2019, 9:13 am
#2052
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Dec 26, 2019, 6:57 am
#2053
Join Date: Dec 2005
Location: Canada! eh?
Programs: UA 1K
Posts: 386
Hi, on my recent flight SFO-TPE 777-300 didn’t have snacks in the galley. Normally, there would be chips, bananas, chocolate bars. Is this the new norm?
Dec 26, 2019, 7:00 am
#2054
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
IME it's often just left-over desserts. But there is usually something. Did you ask? You can also ask for the mid-flight hot snack. (But this is one area where UA lags way behind the Asian carriers.)
Dec 26, 2019, 7:44 am
#2055
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
It's amazing that on my three hour flight a few days ago they handed us nuts in a ramekin that was so hot that you really couldn't pick it up, but on my last two flights to/from London and my last flight from SIN to SFO they served the nuts without even seeing the sight of an oven. Minor, but very irritating.