I will probably just use Hipmunk and deeplink back into UA now. My guess is UA pays something to Hipmunk for that.

Does this still work for you? The equivalent via google flights doesn't work anymore: I end up getting redirected to the new united homepage, and need to start the flight search from scratch again -- I imagine hipmunk use the same direct linking method? (I haven't actually had to buy any flights, so didn't check whether I can still get the same prices searching for the same flights on UA.)

Which was the point I was making to the other poster.

:rolleyes:

UA is simply migrating with the rest of the business world. Change happens. You either adapt and follow, or fall by the wayside.

^^ for your honesty. Most people complaining about the change want to stay stuck in the 1990's because it's comfortable.

When DL changed its website, it took many months before all the bugs were worked out. I'll bet 6 months from now, there will be subtle changes to the UA site that eliminates a lot of what people are complaining about now.

Well my secret backdoor access to the old site is gone too now. :td::td::td:

I can tell you one thing -- for AWARDS, this site slices down HEAVILY on carrier options, not on UA metal. Clearly they do not WANT anyone using UA miles for things other than UA metal if they can help it.

I tried plugging in NYC-SYD and despite ANA and Asiana and probably others having directs to their Asia hubs from NYC, then to SYD, zero availability is showing even when I know that "I" Class was wide open 2 days back, as I booked it

You now need to ask for NYC-TYO, and then TYO-SYD and somehow marry it all together. A 5 minute overview last week, is now an hour of endless wrestling with 7 pages of UA options with zero "I" Class. .

My vote for the New Coke ..... 1 out of 10. :( :( :rolleyes:

And to add on more stupidity, I can't find a way to "de-select" the first leg to go back and look at the options again. Always have to start the search over again...or am I just missing something on this non-intuitive site? Other sites just have an (X) to clear out that option which returns back to search results.

Another annoyance as I am forced to use this piece of garbage:

Seat maps: I like that it displays a bit quicker now as opposed to loading a new page, but why the hell is a huge amount of space taken up with wingspan and engine thrust data? Is anyone making purchase decisions based on this? It takes about 5 clicks to scroll through the entire seat map now. Really?

For those that are in the tech field, can you share some insight as to why the website has to include this tile nonsense? I thought that everyone using phones and tablets for these functions were using apps...not the website?

Looks like they are migrating additional pages into the new "look and feel" today. The manage reservations page is now showing up with the new banner and such.

Haven't noticed any real functionality changes yet...

I know that the prices for each leg are not really reflective of separate one-way prices, but the frequency with which I do a multi-city search and get a response on page 1 that I can buy business, say, IAD-GVA for $1600, but then lists a price on page 2 of $2300 for the 1-hour connecting flight GVA-BRU IN ECONOMY is really annoying and makes it hard to do the searches when I have still other legs to decide on. It is like the website is just pasting in numbers to make the total multi-city itinerary price arrive at a certain total (which I am pretty sure is the case).

Even with all the choices on the left side when looking for flights, I still have to click on details for a page or more to see exact options since I'm open to a variety of connecting cities and stopover times. I find this annoying and inefficient compared to the old site.

Agreed, I've gotten used to just repeatedly clicking "details" on most options. When booking a connection I book based on connection time, city, aircraft / F availability, etc. I'm not just going to blindly book a flight because it gets me to my final destination the earliest, only to find out it has a 40 min connection through ORD.

Was the web re-design an in-house project or were outside consultants brought in?

If you ask me, it was an outhouse project... :td:

I don't know who their conslutants are...:D

I can't find the PQD earning information anywhere anymore - not on the app, not on the reservation page

Another example of the new website: Looking to fly IAD-CDG, then CDG-ZUR, then ZUR-IAD in a few months. I am just looking at economy, no upgrade. It shows availability in economy IAD-CDG for about $600. Okay. CDG-ZUR (this is a Swiss partner, there are no UAs direct between the two) is $1200 in economy! Then no availability of any flight in any class, UA or partner, ZUR-IAD the date I am looking at or the date after! No ticket for you!

Yet other searches on both UA.com for IAD-ZUR RT and Orbitz show a wide-open UA flight in economy ZUR-IAD both days. (In fact, I can book this same route and flights on Orbitz for $1800 total and might do so.)

I have no idea why the UA website does what it does in this case, but if I buy a ticket on another airline for this one, it will be because the website would not sell me one.

You could say UA's site is a hybrid. It's still a legacy in how things are priced round-trip versus one-way, but it shows it on a per segment basis like the LCCs, such as WN. With the prevalence of LCCs now, I don't find many domestic fares that are not true one-ways though. Still, I can see where people would like to see a round-trip price without having to use the flexible days search. Maybe they could have a box with it like the old US site had. That would be the best of both worlds.

Believe it or not, use the back button. Usually airline website screw up when you go back. This one doesn't for a change. That's nice.

However, it would be nice to have a button for those that don't think of that route. Tell them to add one.

Are you not using "expanded view" when on the flight search results page? That shows about everything the casual traveler would need to know.

Fascinating Deja Vu all over again....


As someone who sells event tickets for a living, I just went thru this identical nonsense with the new Stubhub interface. :td: Seems they wanted their PC website to match their "app" website, and took out about half the functionality from it. There is still a portal to the old site that still works, and I dread the day when it gets eliminated.

Interesting to note that the percentage of my sales that come in from Stubhub has dropped significantly since the ill advised rollout of their inferior "improvements". Seems buyers simply go to other sites to buy.

I wouldn't be surprised to see the acceleration of people giving up on United altogether with this joke-of-a-site in place. I can't imagine who would find this to be a better experience.